SAP CRM Consultant
Resume:
Curriculum Vitae
Igor Zozulia,
Tel: +48-577-***-***
e-mail: *************@****.**
Skype: igor.zozulia.ua
Viber: +48-539-***-***
EDUCATION:
**** - ****** ******** ******, «Master of Business Administration»
1991-1997 Kiev Polytechnic Institute (KPI), Kiev, Ukraine, specialty: Electric drive and Industrial systems automation, Diploma of Electromechanical Engineer,
1989-1991 The center of training at КPI, Kiev, Ukraine, Certificate of assistant of programmer
ADDITIONAL RATES
10.2006 – Training "Presentation’s Skills", CTC, Kiev
07.2006 - CR300 - CRM Sales, SAP CIS, Moscow, Certificate
07.2006 - CR700 - CRM Service, SAP CIS, Moscow, Certificate
01.2007 - CR400 - Interaction Center In CRM, SAP Ukraine, Kiev, Certificate
10.2007 - CR500 - CRM Middleware, SAP UK, London, Certificate
KEY COMPETENCE
More than 19 years in IT. 10 years of successful experience in information systems consulting.
Project management
Business processes analysis
Information systems analysis
Implementing and supporting systems based on SAP CRM, SAP R/3 (SD).
Software development. Development of universal, and database applications for MS-DOS, MS WINDOWS
KNOWLEDGE
ERP systems: SAP CRM, SAP R/3 (SD)
Operating Systems: MS DOS, MS WINDOWS
Tools: MS Visio, MS Visual Basic, MS Visual SourceSafe, MS Visual InterDev,
WinCVS, XML Spy, Crystal Reports
Data Bases: MS-ACCESS, ORACLE, MS SQL
Technologies: ABAP, MS Visual Basic for Applications (VBA), SQL, HTML,
JavaScript, VBScript, XML, XSL
Office Application: MS Project, MS WORD, MS EXCEL, MS PowerPoint, Adobe Acrobat
Graphic technologies: Adobe Photoshop, Camtasia Studio
ADDITIONAL SKILLS
Languages: English, French, Ukrainian, Russian, Polish
Driver’s license A, B
Letters of recommendations on request
WORK EXPERIENCE:
December 2015 – Now Fujitsu Technology Solutions, Lodz, Poland, IT Expert
Providing responsive, professional and competent technical support for customers.
Providing of recommendations to improving the support processes.
Coordination of the process of resolving customers problems by technicians on IT areas.
Communication with end-users and technical teams in multicultural environment.
Go-live assistance and post implementation support, writing technical and end-user instructions.
October 2015 – January 2016 Project for DTEK (Energy company in Ukrain), Kiev, Ukraine, SAP CRM Senior Consultant
Analysis and redesigning of business processes in Marketing and Service areas in project of development of new functionality for Call Center, formalization of business requirements, advising on the integration with other systems, formation of a vision for the strategic evolution of the system based on SAP CRM 7.0 EhP2.
August 2014 – September 2015 Selfemployed, Kiev, Ukraine, System's Implementation Consultant
Participation on the different kind of activities in developping of startup in IT Services area.
September 2012 – August 2014 “Jeweler Network 585“(Retail) St. Petersburg, Russia,
SAP CRM Senior Consultant (internal)
Analysis and description of business processes, formalization of business requirements, stakeholders advising, development and approving of project documentation, task scheduling, coordination of contractor, development and approving of functional specifications, assigning tasks to developers, quality control, testing new functionality, writing and approving technical and end-user instructions, end-users training, technical support training, reviewing of historical data and coordination of data migration, go-live assistance and post implementation support, end-users advising, advising on the integration with other systems, change management, formation of a vision for the strategic evolution of the system.
Specialization – Loyalty and Marketing for Retail
Environment: SAP CRM 7.0 EhP2,
Windows 7, MS Visio, MS Project, MS Power Point, MS Word, MS Excel.
June 2007 – August 2012 “MTS Ukraine“(Telecom), Kiev,
Technical Project Manager, SAP CRM Consultant (internal), IT-Analyst
Analysis and description of business processes, formalization of business requirements, development of project documentation, task scheduling, preparation of tender documents, coordination of contractor, assigning tasks to developers, quality control, testing new functionality, writing instructions, creating video guides, end-users training, support for embedded functionality.
Specialization – Sales and Marketing for key account clients (Telecom).
Environment: SAP CRM 3.0/5.0/7.0,
Windows XP, MS Visio, MS Project, MS Power Point, MS Word, MS Excel.
April 2006 – April 2007 “INCOM”(System Integrator), Kiev, SAP CRM Consultant
As part of the group, participation in the implementation of SAP CRM (specialization "Sales” for Telecom).
Coordination of team's work for implementation of the functionality of Sales and Marketing.
Gathering, analysis, discussion and formalization of the customer's requirements.
Analysis of business processes in sales management area.
Writing of project documentation.
Development of functional specifications.
Customizing and configuring based on business requirements.
Preparation and training users on the functionality of Sales (CR300 - CRM Sales).
Environment: SAP CRM 4.0/5.0, SAP R\3 (SD),
Windows XP, MS Visio, MS Project, MS Power Point, MS Word, MS Excel.
August 2004 – December 2005 “Pegasus Marketing Solutions N.V.”, Kiev. Software developer
Designing and implementing new functionality of product
– CRM system (Customer Relationship Management).
Redesign graphic user interface (GUI).
Modification and standartization general functionality.
Software development (VB6+MS SQL).
Administration of developing process, planning, progress reporting,
build preparation, source code backup.
May 2004 - August 2004 “Dogmat Ukraine”(“Eurocredit”), Kiev. Software developer
Modification and supporting working system of company according to requirements.
Software development (VB6). Designing and implementing new functionality. User support.
February 1998 - April 2004 Ukrainian company “Infopulse Ukraine”, Kiev. Software developer.
Software development for Ukrainian and foreign companies (XRT(France),
INFOPULSE(Holland), CSRoad(France), ATMB(France), Carefour(France), UMC(Ukraine), etc.)
Avril 1997 - February 1998 “Laster Ltd”, Kiev. Engineer
Designed and prepared different documentation like reports, other business documents.
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