Customer Service Medical

Monica Lopez

( * * * ) *** - * * * * m *******@*****.***

* * * * * a r i p o s a A v e, C i t r u s H e i g h t s, C A 9 5 6 1 0 O b j e c t i v e

To utilize my existing knowledge, while furthering my experience in the medical field. To overcome new challenges, help streamline and organize existing procedures to show I deserve room for growth. E d u c a t i o n

National Career Educaion (NCE)

1 1 0 8 0 W h i t e R o c k R o a d . S u i t e 1 0 0 - R a n c h o C o r d o v a, C A 9 5 6 7 0 2010

● Recieved a Medical Assisntant deploma.

Sierra College

5 0 0 0 R o c k l i n R d - R o c k l i n, C A 9 5 6 7 7 2016

● Phlebotomy Technician

E m p l o y m e n t H i s t o r y

D.M Banda Family Practice

6 9 6 9 M e r c y C o u r t. - F a i r O a k, C A 9 5 6 2 8

● Rooming patients and taking vital signs. Obtaining and documenting patient’s health history on paper charts EMR and EHR. Educating patients about the office’s managed care, procedures, medical consents and medications. Educating patients and counseling on birth control, STD's, CPSP and AB services.

● Preparation and maintenance of examination and intake areas keeping very clean, stocked and organized. Tray set up for OB/GYN procedures. Such as colposcopy, endometrial curettage (ECC), endometrial biopsy (EMB), Bartholin’s duct cyst incision and drainage, vaginal abscess drainage, cryotherapy, pap smear, vaginal cultures (HSV, GC, CT, GBS) and urine cultures. Specimen collection, preparation and handling.

● Assist the providers and patients with language barrier by translating English and Spanish.

● Phlebotomy and injections. Instrument wrapping and sterilization by using the autoclave. Perform weekly and monthly autoclave maintenance and microspore tests.

● Assist providers with patient referrals. Data entry, filing, answering phones, appointment scheduling, checking in patients, insurance verification (private health insurances, PE, FPACT and Medi-Cal). Carls Jr

3 1 0 0 S u n r i s e B l v . - R a n c h o C o r d o v a, C A 9 5 6 4 2

● Customer service satisfaction at all times by directing the restaurant’s management and operation team to perform according to the standards of the company.

● Controlling the overall responsibility of taking charge of the operation which includes driving sales through top of the line marketing approach and excellent operation.

● Through controlling the loss vs. sale increment profits, I achieved the corporation's overall goal out of 400 stores nationwide and won a trip to Hawaii.

Monica Lopez

( 9 1 6 ) 600 - 8 1 2 9 m *******@*****.***

8 1 0 1 M a r i p o s a A v e, C i t r u s H e i g h t s, C A 9 5 6 1 0 Sacramento Occupational Medical Group (I nternship) 5 6 6 5 P o w e r I n n R d. - S a c r a m e n t o, C A 9 5 8 2 8 2010

● Front office work including answering phone calls, scheduling appointments, faxing prescriptions, faxing drug screens to companies, and CPX (Complete Physical Examinations).

● Back office work included doctor referrals, filing patient records, update their history, taking vitals, assisting the doctor with setting up trays, urinalysis, draw blood, give hepatitis shots, as well as give tuberculosis shots to patients.

S k i l l s & A b i l i t i e s

● Bilingual: Spanish and English ● Spirometer

● Computer Skills/Type 48 WPM ● Alpha/Numeric Filing

● CPX ● Audiometer

● Vitals ● Urinalysis

● Pharmacology ● ESR

● Medical Terminology ● Electrocardiography

● Anatomy & Terminology ● Microhematocrit

● Universal precautions ● Medical Asepsis

● Venipuncture ● C P R -BLS Certified

● Appointment Schedules ● Injections(intradermal,vastus,z-track, intramuscular, subcutaneous)

R e f e r e n c e s

Cesar Banda MD

Family Private Clinic 916-***-****

Scott Mclaughlin

District Manager at Carl's Jr (916-****-****

Soany Medina-Muela

Medical assistant at K aiser Permanente 916-***-****

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