Customer Service Sales
Resume:
Curriculum vitae
PERSONAL INFORMATION Cuong Duong
Kivijatatie 11 D45, Helsinki (Finland)
*****.*********@*****.***
EDUCATION AND TRAINING
2014–2017 Bachelor of Hospitality Management
Haaga - Helia University of Applied Sciences, Porvoo (Finland)
Communication Skills in Travel and Tourism
Tourism Operational Environment
Event Management
Social and Collaboration Skills
Business and Entrepreneurial Skills
2012–2014 Bachelor of Foreign Languages
University of Finance and Marketing, Ho Chi Minh (Vietnam)
Business English
Foreign Trade
English Translation and Interpretation
WORK EXPERIENCE
Jun 2016–Aug 2016 Sales Executive and Customer Service Intern Golux Travel, Ho Chi Minh (Vietnam)
Provide tour information and customer service support
Look for new partners overseas
Sales administrator (telesales and data management) Jun 2015–Aug 2015 Bar Staff and Event Executive Intern Edenstar Saigon Hotel, Ho Chi Minh (Vietnam)
Order and serve drinks at rooftop pool bar
Set up events, wedding ceremonies and conferences
Support breakfast buffet at Mango Restaurant in the hotel Sep 2013–May 2014 English Tutor
English tutor for children aged 12 - 15
PERSONAL SKILLS
Mother tongue(s) Vietnamese
31/1/17 © European Union, 2002-2017 http://europass.cedefop.europa.eu Page 1 / 2 Curriculum vitae Cuong Duong
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production English C1 C1 C1 C1 C1
International English Language Testing System
Highest Achievement Award Certificate for Academic English Certificate of Achievement - English Communication Skills Finnish A1 A1 A1 A1 A1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Digital competence SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problem
solving
Independent user Proficient user Independent user Independent user Proficient user Digital competences - Self-assessment grid
Other skills - Amadeus CRS
- IATA Regulations and Management: Fare & Ticketing ADDITIONAL INFORMATION
Certifications - Food Hygiene Certificate certified by EVIRA
- Alcohol Dispensing Certificate
Projects Matka Nordic Travel Fair Project 2014
creating a stand representing Haaga-Helia UAS in the largest Travel Fair in Nordic countries Porvoo Image Research Project 2015
study and benchmark different aspects (food, event, shopping, etc) of Porvoo with other similar cities within Northern Europe
English at Work Project 2015
communicate and collaborate with students from Stenden University, the Netherlands
research and interview Finnish companies about using English at work
presenting to students and commissioners the results of project DigiDay Event 2016
organizing an annual and compulsory event for Haaga-Helia UAS
familiarize students with the current technology trends Volunteer - Organizer of Green Challenges 2013 (University of Finance & Marketing, Vietnam)
- Performer and Organizer of National Teacher's Day Performance 2013 (University of Finance & Marketing)
- Organizer of Fun with English Event 2014 (University of Finance & Marketing)
- The Grand Opening 2015 (Haaga Helia UAS)
- Leading Passion Conference (Haaga Helia UAS)
31/1/17 © European Union, 2002-2017 http://europass.cedefop.europa.eu Page 2 / 2
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