Customer Service Sales

Gayla D. West

**** ** ****** *****, ****** IA, **263

Phone: 515-***-****

Email: *****.****@*****.***

OBJECTIVE:

I am seeking a challenging underwriting position that will utilize my 15 plus years of mortgage underwriting experience. I have succeeded in this field under extreme pressure while hitting monthly and quarterly quotas. I am a fast learner at all investor guidelines and proficient with automated underwriting systems.

EDUCATION:

American Institute of Business, Des Moines, Iowa 09/94-06/96

Associate of Business Degree

Major: Business Administration & Financial Management

EXPERIENCE:

Stearns Lending

Wholesale Division – Underwriter 07/16 – 02/17

Perform credit analysis for single family and multi unit properties for consumer home mortgages. Underwrite conforming/nonconforming loans and USDA loans while following company and investor guidelines. Have consistently managed pipeline with high quality and within company turntimes. Have demonstrated quick learning of new systems and processes and was chosen to mentor and train other underwriters at another job site location after only 3 months of being on job.

Wells Fargo Home Mortgage 11/10 – 7/16

Rural Development Program - Underwriter IV

Perform credit analysis for single family loans for the USDA Guarantee Mortgage program. Have consistently managed heavy pipeline while maintaining excellent quality and met turn time deadlines. Have demonstrated track record of maximizing customer service opportunities and consistently exceeded performance goals. Trained other underwriters on new underwriting system and created new decisioning procedures on new system.

Wells Fargo Home Mortgage 01/09-11/10

Premier Wholesale Platform - Underwriter III

Responsible for reviewing, analyzing & approving single family – 4 unit consumer home mortgage loans requests up to 1 Million that are within company guidelines and analyzing personal & business tax returns. Help mentored processors to obtain underwriting authorities. Chosen to do second level review of loan decisions for Underwriter 1 and 2s and to do Simo loans with Home Equity department.

Citi Mortgage Wholesale 03/07-12/08 Wholesale program - Underwriter III

Responsible for reviewing, analyzing and approving single family – 4 unit consumer home mortgage requests up to 2 million that are within company guidelines and analyzing personal and business tax returns. Lead job shadowing for sales representatives for learning underwriting guidelines and mentored processors to obtain their underwriting authorities.

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