Service Project Management

Madeline M. Butler

**** ******** ***** ● West Homestead, PA 15120

412-***-**** ● *********@***.***

Education

John Carroll University, University Heights, OH May 2015 Bachelor of Science in Business Administration

Majors – Marketing and Logistics

Experience

Aires, Pittsburgh, PA October 2015-Present

Relocation Specialist March 2016-Present

• Single point of contact providing project management and high-touch corporate relocation services for domestic and international assignments

• Coordinating, budgeting, and managing relocation benefits and services including: household goods shipments, temporary housing, language/cultural training, cap management and destination/departure services

• Daily consulting with transferring families, corporate clients, domestic and international partners

• Utilize proprietary software to update and track tasks/progress of over 200 individual relocations Relocation Specialist Support October 2015-March 2016

• Responsible for assisting all Relocation Specialists with obtaining documents and information regarding shipments and relocation services

• Assist with coordinating moves domestically and internationally

• Review and bill invoices from partners for relocation services performed Eureka Bank, Pittsburgh, PA

Bank Teller (Seasonal) May 2012 – August 2014

• Research and resolve issues concerning customers’ personal savings, checking, mortgage loans, and lines of credit

• Manage $100,000+ worth of banking transactions while providing accurate service to over 50 customers per day

• Compute 200+ transactions into banking database daily

• Manage a $7000+ cash drawer and balance all necessary accounts daily Awards

Circle of Excellence 2016, Aires Relocation

• Awarded to top performers with a post relocation weighted survey score of 90% or more, who are examples of service excellence to clients

Leadership and Campus Involvement

Alpha Kappa Psi Business Fraternity April 2013 – May 2015 Service/Philanthropy Chair January 2014 – May 2014

• Organized the chapter’s first philanthropy event which raised over $400 and donated over 1000 books to Better World Books

• Planned and organized 3 service opportunities for the chapter to volunteer Italian Club, Secretary March 2012 – January 2014

Women’s Club Basketball, Treasurer November 2012 – December 2014 Eucharistic Minister September 2011 – May 2015

American Marketing Association September 2014 – May 2015 Community Service

Appalachian Work Camp, Volunteer July 2009 – Present St. Therese Parish Festival, Volunteer July 2005 – Present

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