Tandra Holmes-Jackson
Mortgage Processor/Underwriter
Fort Worth, TX 76155
*******@*****.*** - 817-***-****
Dedicated, Hard Working, Detail Oriented, Self-motivated Mortgage Processor/Underwriting Assistant for
Residential Refinance and Purchase Loans with 8+ years of banking/finance experience and 5+ years of
mortgage experience with proven success and passion for community work and volunteer experience.
Authorized to work in the US for any employer
WORK EXPERIENCE
Junior Mortgage Underwriter/Sr Mortgage Loan Processor
Stearns Lending Joint Venture with Home Community Mortgage - Irving, TX - April 2016 to Present
Analyzing and processing builder loans for KB Homes ranging from Conventional, FHA, VA, and USDA,
Signing off on conditions, Reviewing bank statements, tax returns, paystubs, LES’s, COE’s, credit reports,
and uploading USDA files to GUS for credit approval, Closer to the estimated closing date, obtaining signed
builder docs, appraisals, homeowners insurance, final inspections, updated asset and income docs, Reviewing
and updating fees, calculating cash to close needed, making sure sellers credit and earnest money deposit
entered correctly in details of transactions, Processing 101 tasks as listed in my previous processor positions,
Consistent use of Encompass - recently changed to Empower/Orijin program, DU/AUS, LP, Veri-tax, Sam.gov,
LDP, FHA Connection, EAD portal, VA Weblgy Portal, Credco, RealEC, Maintain a pipeline of 30 to 50 loans
Mortgage Loan Processor
Veritex Community Bank - Dallas, TX - March 2015 to April 2016
Responsibilities
Processing loans such as investor, inhouse, construction, cash out and no cash out refinances, and purchases
for multiple loan officers
Preparing loans to go to closing, reviewing RESPA and TIL disclosures, reviewing tax returns, calculating
escrows, homeowners insurance premiums and income
Reviewing appraisals and determining if loan amount needs to be raised or lowered based off of appraisal
value to assure LTV is where it needs to be
Reviewing liabilities against income to make sure DTI is at a qualifying ratio
Reviewing title for previous liens, reviewing credit report for judgements, inquiries, and bankruptcies, ordering
supplements and score updates from the credit bureaus when a borrower pays off or down on an item
Gathering documents such as verification of employments, verification of deposits, tax transcripts, evidence
of insurance, payoff statements, flood determination, titles, appraisals, closing fees, etc
Working closely with the borrower and the mortgage banker to obtain all documents we need to move the
file forward to closing
Calling the borrower for documents needed, receiving and processing payments on earnest money deposits,
calculating closing costs and fees
Accomplishments
The company experienced a loss of employees. I came in processing and moving files to closing the majority
of the files for each month. I've implemented a training guide with step by step directions of a new person
coming in as a processor.
Skills Used
Working with Encompass, DU, LP, Fraudguard, as well as guidelines for different investors.
Mortgage Loan Processor Team Lead
Bank of the West - Omaha, NE - September 2011 to February 2015
Processing loans such as State of California, FHA, and VA primary residence, purchases, second homes, and
investment refinances
Preparing loans to go to closing, reviewing RESPA and TIL disclosures, reviewing tax returns, calculating
escrows, homeowners insurance premiums and income
Handling loans that are complex and are having a difficult time getting approved such as complex tax returns,
high DTIs, investment properties, VA loans
Gathering documents such as verification of employments, verification of deposits, tax transcripts, evidence
of insurance, payoff statements, flood determination, titles, appraisals, closing fees, etc
Working closely with the borrower and the mortgage banker to obtain all documents we need to move the
file forward to closing
Chosen to participate on a special project working with the top difficult loan closings after my first 3 months of
employment, moved 20 to 25 loans per month to closing
One of the 2 people chosen per team to work and process only purchases which required rapid turn around and
consistency, moved 30 to 35 loans per month to closing, including refinances that were already assigned to me
Mortgage Underwriter Assistant
JpMorgan Chase - Jacksonville, FL - July 2009 to August 2011
Assisting borrowers with loan modification process
Answering inbound calls from borrowers needing updated status on their account or the next step in their
process, making outbound calls to touch base with borrowers of what needs to be done to try to assist them
with their loan modification
Providing customers with all of their options in order to try to avoid foreclosure on their homes, documenting
accounts accordingly
Reviewing financial statements (paystubs, bank statements, credit reports, profit & loss statements, tax returns,
etc), explaining the decision (denial or approval)
Vault Teller
Bank of America - Jacksonville, FL - October 2008 to March 2009
Processing deposits for corporations (Walgreens, CVS, Post Office etc), counting money by hand and machine
counter balancing, looking up information such as account number and location when a deposit is out of
balance or missing a deposit slip
Teller
US Bank - Omaha, NE - June 2007 to August 2008
Handle routine financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions,
balancing, etc.), balance and load ATM in lobby and drive-up, organize teller tapes and cash settlement sheets,
processing foreign currency exchange and ensure a positive interaction with customers and non-customers
EDUCATION
Bachelors in Business Administration
Liberty University - Work at Home
2014 to 2017
Associate of Science in Business Administration
Metropolitan Community College - Omaha, NE
PUBLICATIONS
DJAM: Describing Janee's Abounding Manifestation...Life Experiences Shared Through
Poetry
http://www.amazon.com/gp/aw/d/150*******/ref=mp_s_a_1_3?
qid=144*******&sr=8-3&pi=SY200_QL40&keywords=djam&dpPl=1&dpID=4103M0q7OcL&ref=plSrch#productDescription_secondary_September 15, 2014
This book comes to you from the heart and the calling of God's word. This young lady has been through
everything from being molested at 5 years old to having her first child at 19 to falling in and out of love and
seeking it in the wrong places! Enjoy this journey with Janee through the many trials, obstacles, and everything
she has overcame in this life through the grace of God!
ADDITIONAL INFORMATION
Volunteering:
Household of Faith Church (Jacksonville, FL) – Food ministry, Dance ministry, Youth ministry
Butler Gast YMCA (Omaha, NE) – Childcare and front desk clerical assistance, Began first tumbling class for
3 to 6 years old at this location in 2001
Junior Achievements of Nebraska (Omaha, NE) – Teaching It’s My Business/Entrepreneurship class at Lewis
and Clark Middle School during Fall Semester 2012, Teaching Personal Finance at Omaha North High School
during the Spring Semester 2013