Customer Service Sales

DARREN BURNETT

*** **** ****** ***** ******, NJ *7079

Home: 973-***-**** – Cell: 862-***-**** – ***********@*****.*** OBJECTIVE

Experienced sales associate looking to utilize my skills in the customer Service field.

WORK HISTORY

09/2013 current CSR/Teller

Two River Community Bank

● Assessed Client’s financial situations to develop strategic financial planning solutions.

● Created strategies to develop and expand sales of services to existing customers.

● Performed customer transactions, including deposits, withdrawals, money orders, treasurer’s checks, personal checks, traveler’s checks.

● Rapidly and efficiently prepared customer cash and change orders.

● Processed monthly vault and ATM audits with zero error rate.

● Pulled daily branch reports.

● Collected customer payments. Commercial loan, line of credit, mortgage loan, and safety deposit box.

● Executed wire transfers, stop payments and account transfers.

● Maintained friendly and professional customer interactions. 02/2013 – 09/2013 Concierge

Blackstone 360

● Maintained a healthy relationship with all tenants.

● Attended to all tenant’s issues and concerns in a timely fashion. If there was a problem I could not solve myself, I would immediately reach out to the proper authority.

● Conducted Viewings of the property for potential tenants.

● Monitored property to assure the well being of all tenants.

● Secured and delivered incoming packages.

● Kept record of tenant information.

● Demonstrated professionalism while exhibiting excellent customer care, which resulted in a fun, family oriented environment.

06/2007 – 04/2010 Teller

PNC Bank

● Processed customer transactions. Deposits, check cashing, withdrawals, payments, and money order and cashier’s check purchases.

● Processed daily ATM settlement.

● Provided customers with solutions that would benefit their banking needs.

● Maintained a five star customer service rating.

● Recognized and awarded for meeting sales goals.

● Assigned to the business line because of my ability to complete numerous transactions efficiently and in a timely manner.

● Assisted customers with their safety deposit boxes.

● Conducted business in a manner that assured my customer that I will put forth my best effort in providing them with an excellent banking experience. EDUCATION

2005 High School Diploma

Saint Peter’s Preparatory School

SKILLS

● Microsoft Word

● Microsoft Excel

● Microsoft Power Point

● Microsoft Outlook

● Deposit Pro

● Phoenix

ACHIEVEMENTS

● Completed community service at South Mountain YMCA Daycare Center in Maplewood, NJ as part of a high school project.

● Strong advocate with Young Athletes Inc. A youth development agency that provides venues for amateur sports competition for youth ages 8 – 18.

● Assisted with the coaching duties of Next Generation. A 14 and under basketball team.

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