Mortgage Clerical
Resume:
Raslin Hooker
Dallas, TX 75228
**************@*****.***
Summary
Experienced customer service with extensive years of hands on experience in clerical, banking and office environment.
Skills
Type 45 wpm
Microsoft Word and Excel
Windows 95-98
Lotus Notes
Titlewin
AS400
AACER
Work History
Bank of America Richardson,TX
Compliance Processing & Monitoring 2016 to present
Answered inbound phone calls in a fast-paced work environment, providing timely and excellent customer service. Compare corporate, AML, Fair Lending, and other compliance programs and processes to regulatory requirements and expectations and industry practices by updating for business, retail banking.
Bank of America Richardson, TX
Data Capture Analyst 2015 to 2016
Reviewing Commercial Real Estate Loans over the past 10 years and ensure all critical elements are captured and retained in bank systems.
Bank of America Addison, TX
Business Control Specialist QA 2012 to 2015
Conduct audits and reviews.
Analyze data and documentation.
Aid in the promotion of quality achievement and performance improvement throughout the Bankruptcy group.
Identify document processing barriers and root causes of accuracy and timeliness inefficiencies and performance gap.
Review and analyze pool performances to interpret and report findings.
Recommend process improvements in written, visual and verbal formats.
Perform daily, weekly, monthly and quarterly audits to identify error prone problematic areas with the most associated vulnerability for risk.
Bank of America Richardson, TX
Mortgage Servicing Specialist 2010 to 2012
Ordered, tracked, and reviewed title updates for national-Default foreclosure title reports and/or title policies.
Verified the accuracy and completeness of information in title updates and accompanying documentation.
Provided accurate and complete report to attorneys and clients.
Followed-up with pending order statuses and checked county effective-dates.
Placed Title-Update orders.
Reviewed initial and updated title-searches.
Reviewed and updated DOT work-flow system throughout all process stages.
Raslin Hooker
7229 Ferguson Rd Apt 207
Dallas, TX 75228
**************@*****.***
Arbor Education and Training/ResCare Dallas, TX
Tracker 2008 to 2012
Input client information in state computer system.
Ensure office is meeting monthly performance and running daily reports.
Administer TABE (Testing Assessment on Basic Education) for various programs such as TANF and WIA clients.
Performed various office duties on a daily basis.
Experienced in using Workintexas.com system.
Countrywide Home Loans Richardson, TX
Title Opener 2006 to 2008
Verified the accuracy and completeness of information in title updates and accompanying documentation.
Responsible for reviewing and updating DOT work-flow system throughout all process stages.
Arbor Education and Training Dallas, TX
Administrative Sr. Clerk 2004 to 2006
Input client in information in state computer system.
Ensured office is meeting monthly performance and running daily reports.
Escalated system production issues to team lead.
Sent appointment letters for clients that are on government assistance.
Answered phones on daily basis.
Education
Lincoln High School Dallas, TX
Diploma 1997
High-Tech Institute Irving, Tx
Medical Assistant Diploma 2003
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