Management Manager

Usha Kamath

*****, ******* ***** **,

Alpharetta, GA 30022

Phone: 678-***-****

Email: ***********@*****.***

SUMMARY

Around 9 years of working experience in the healthcare software industry.

8+ years of QA experience in Testing of Web-based, Datawarehouse/ETL and client/server applications with expertise in Defect Management, process improvements, STLC and SDLC (Waterfall and Agile models).

7+ years of hands-on experience in Manual Testing (UAT, Sanity/Smoke, Functional, Regression) and exposure to Automation tools (Selenium) with proven ability to direct and improve quality programs, reducing defects and improving quality, overall efficiency and productivity.

Experience in establishing 4 software test teams from ground up (15+ employees) and management (onshore and offshore teams).

Strong communication and decision making skills, team player, detail oriented, quick learner and mentor, result oriented, ability to multi-task and work in a constantly changing work environment.

TECHNICAL SKILLS

Systems: Windows, Mac.

Programming Languages: Microsoft SQL Server 2012/2010/2008, .NET, SSIS

Testing Tools: Ladon, Spira, SQL Server Tools (Profiler, Export and Import Wizard)

Testing Methodologies: Manual Testing, Exploratory, User Acceptance Testing, Performance/Stress Testing, Regression/Negative Testing, Functional Testing, Integration Testing, Gray Box Testing.

Scripting Tools: SQL Server, HTML, Batch Scripts.

Bug Tracking Tools: TRAC, MANTIS, Hydra, Jira, Google spreadsheets

MS Office

Additional Skills:

Team Building, Management and Leadership

Certified Scrum Master

Actively pursuing ISTQB certification.

EDUCATION

Bachelors Degree in Commerce (Finance and Accounting), Mumbai University, India

Diploma in Computer Management.

Course in Effective QA Testing Methodologies (Athena University)

Course in Project Management (Athena University)

Training in Agile Management

PROFESSIONAL EXPERIENCE

Sr.QA Test Lead/Manager - October 2009 - December 2016

Employer: ATHENAHEALTH, Atlanta

Responsibilities

Hands on Testing :

Highly involved in UAT, Front-end, Exploratory, Functional, Regression, negative and smoke testing across multiple browsers (Chrome, IE9 and 10 and Firefox) and environments (Prod Mirror, Production, Test) for .Net, client server and web based applications.

Performed SQL data extractions, File verifications and processing, data validation/QA and client data publish for 100+ clients on a monthly/weekly/daily basis, using SSIS/SQL Server scripts.

Triaged production issues and resolved them.

Developed and executed SQL Server queries to perform backend and data driven testing along with Exploratory, Functional and Regression testing as needed.

Developed reusable SQL scripts and detailed documents to reduce TAT for client data refreshes.

Built Test suites for new acquisitions by designing and implementing test case scenarios and scripts and documenting them using the Test tracking system for end-to-end testing.

Reviewed and updated existing test cases and Test suites to accommodate changes in requirements/Functionalities.

Retesting cases where defects have been raised.

Team Management :

Led and managed daily activities of 4 offshore/onsite Production Support and QA teams conducting front end, backend and automated testing for 3 lines of software products.

Created Test plans and provided test estimations for each project and prioritized and delegated tasks for concurrent projects for QA team members.

Conducted daily/weekly meetings with the QA team to review task progress, mitigate risks, escalate as needed, and resolve issues.

Analyzed the fallouts after every release and conducted weekly bug triage meetings with development, QA teams and product management to brainstorm and develop effective automation solutions, troubleshoot issues and resolve bugs.

Monitored productivity by identifying the number of quality defects and test cases written by each Tester

Provided opportunities to research and develop new plans, test strategies and tools based on the requirements and design documents.

Developed training programs which enabled the new hires to provide production support and develop the skills necessary to execute test plans within 2 weeks of hiring.

Performed employee reviews, hiring, and promotions.

Project Management:

Supervised and provided guidance in the Analysis and testing of the products, assuring that they are defect free and compliant with the requirements.

Worked with the R&D Project Managers, PI/UX department and stakeholders on Risk assessment and management, and suggested ongoing quality improvement processes to meet the deliverables for our SaaS based customers.

Investigated quality assurance issues, initiated corrective action and evaluated the effectiveness of those actions on an ongoing basis.

Actively participated in Product Requirements and used cases review meetings.

Acted as a QA point of contact and representative for the Atlanta office in cross-functional teams and QA Manager’s forums.

Facilitated the automation project plan, scope, schedule and implementation of tests within the automation framework and its improvements.

Partnered with the Release management team to ensure testing deadlines were met.

Created and managed documentation for each product line that communicated the standards and procedures of the QA Team.

Compiled monthly status /risk assessment reports for tracking various quality metrics and delivered them along with the project status report to the senior leadership.

Conducted Monthly Mock Audits to ensure there are no PHI violations.

Accomplishments

Promoted from ‘QA Test Lead’ to ‘QA Manager’.

Nominated for Athena Health’s "Banner Award" in 2012 for outstanding performance with limited resources.

Established 4 new Testing teams (onshore and offshore) with 20 + persons, supervised the end-to-end management of QA in different SDLCs (Agile and Waterfall) and led the teams in successfully executing complex testing and leadership tasks along with timely releases of the products.

Facilitated and managed :

3 post-merger consolidation move of QA teams in India, by hiring and establishing the QA teams from ground up.

3 Data migration projects by performing functional and regression testing, developing and executing test cases and SQL queries to verify data accuracy.

3 Ticketing System Migrations (TRAC/MANTIS) to Athena’s bug tracking system.

Reduction in Production support tickets by almost 75%.

Improved productivity and software quality by introducing testing best practices, defect tracking metrics, root cause and burn down analysis, processes and methodologies for 3 new acquisitions which otherwise lacked QA processes.

Developed test plans and strategies based on customer requirements, project constraints and risk analysis and delivered high quality products.

Introduced Project Management processes that improved end results by 90%

Streamlined Development and QA processes to improve communication and allow both teams to work together more efficiently.

Evaluated project and resource requirements in both Agile and Waterfall environments to implement new test strategies (Scrum, Automation Testing), resulting in development of best practice models and a highly effective QA team with a development QA ratio of 1:3, without sacrificing quality.

Reduction in the overall testing time by almost 50%.

Regression testing from 3 weeks to 2 weeks by introducing automation.

Lowered ticket resolution times by managing defect backlog and prioritizing defects every day.

Introduced concepts like “Buddy Testing and “Rapid QA” in the Waterfall model and minimized last minute bug fixes that would impact the release schedule.

Led process improvement projects like Task Planning, Test Suite creations, Automation strategies and test executions.

Developed training programs which enabled the new QA hires to develop the skills necessary to execute test plans within 2 weeks of hiring.

Introduced Key Performance Indicators related to quality in Employee Performance plans.

Headed the effort to convert the QA teams from Waterfall to an Agile development and release process for 3 product lines.

QA Team Lead – April 2008 – October 2009

Employer: ANODYNE HEALTH, Atlanta

Responsibilities

Provided Testing and management support for quality assurance of the Healthcare application in a .NET environment.

Involvement in all aspects of the Systems Development Life Cycle, from attending client calls, reviewing the client spec document, implementations with emphasis on data analysis, data file extractions, loads and publishes, user account creation and maintenance, training and production support, for different PM systems.

Performed client data extractions, processing and validations using multiple SQL Server scripts and SSIS packages.

Built a Test Suite by developing unique test cases to verify data accuracy between source and target systems, null validations, date and number validations and application testing.

Provided troubleshooting and production support by debugging client production issues and resolving them.

Performed Data Analysis in case of mismatches between client reports and data files and suggested ways to resolve them.

Managed day to day operations and conducted daily/weekly calls with the offshore teams to ensure smooth data refreshes.

Participated in Client-based stakeholders meetings to gather feedback for improving user experience, understood requirements and challenges and then translated them into requirements/enhancement requests.

Accomplishments

Promoted from ‘QA Tester’ to ‘QA Team Lead’, recognized for my ability to write excellent test cases and discovering defects.

Established and managed on-site and offshore teams to handle Implementations, customizations, feature enhancements and production related work.

Successfully implemented the startup of QA activities at an offshore location and introduced QA for the very first time into the SDLC process.

Identified areas for automation and worked closely with the developers/Tools team to implement automated processes related to data refreshes and other day to day activities using SSIS and SQL scripts.

Introduced process changes and best practices to improve quality as the team increased in size.

Discovered new bugs that were overlooked before.

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