Project Manager Customer Service

RONALD EVANS

Cell: 727-***-**** E-Mail: ***********@*****.***

SUMMARY OF QUALIFICATIONS

Trusted leader known and respected for leading successful complex projects and building credibility with executive teams and staffs. Over thirty years of experience in healthcare information technology with a proven track record in successful IT management, project management and system implementations. Demonstrated expertise in assessing organizational needs, setting strategic direction, and implementing initiatives and systems that enhance patient care, streamline the revenue cycle and improve physician relations. Reputation for outstanding project management skills delivering desired results while adhering to timeline and budget constraints.

CORE COMPETENCIES

Program and Project Management Strategic Planning Change Management

Revenue Cycle Operations Negotiation Process Reengineering

Relationship Management Meaningful Use Customer Service

Patient Access Management HIM Operations EMR Technology

PROFESSIONAL EXPERIENCE

INDEPENDENT CONTRACTOR Mar 2015 – Present

Currently engaged with multiple companies focusing on revenue cycle, process improvement and hospital and physician office operations. I have also worked with companies as an advisor on software design and development, system standardization and optimization.

LIFEPOINT HOSPITALS

Vice President, Clinical Systems June 2010 to September 2014

Senior Director

Director

Responsible for the implementation and support of all core clinical systems in 68 hospitals and 450 physician practices. Led the organization in implementing CPOE leading to successful meaningful use attestation for all our hospitals and employed physicians. Successfully managed multi-million dollar capital and operating budgets. Chair several committees including the clinical steering committee, system selection committee and the ambulatory management committee.

IASIS HEALTHCARE

Manager, Revenue Cycle Systems September 2008 to June 2010

Began working with Iasis Healthcare on a contract basis and became an employee in May 2009. Responsibilities included managing and supporting multiple hospitals with their McKesson Star revenue cycle systems encompassing the areas of patient access, health information management, business office and general financials. Included in my responsibilities were managing new systems and upgrades, training and educating users and optimizing system controls to meet all billing and coding requirements.

RESULTS MANAGEMENT CONSULTING, LLC

Founder March 2007 to June 2010

Founded to help organizations maximize their investment in technology, strategically plan the IT vision and direction and optimize the functionality of systems already in place. Sample contracts executed include:

Provided McKesson Star Upgrade Services for Helen Ellis Memorial Hospital, Tarpon Springs, FL

Provided McKesson Star Upgrade Services for Regional Medical Center, Anniston, AL

Worked with Iasis Healthcare as Manager, Revenue Cycle Systems, Franklin,

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INFOPARTNERS, INC., Nashville, TN

Vice-President, Relationship Management July 1997 to February 2007

Director, Information Technology

Responsible for the overall administration and management of the IT direction at Helen Ellis Memorial Hospital. Specific responsibilities included IT long range planning, application development, staff development, vendor relationships and customer service and satisfaction. Other responsibilities include evaluating new technology, technology planning and delivering projects on time and on budget. The past two years of employment I was responsible for the management and strategic direction of the Information Technology departments of five hospitals.

Managed IT direction of five hospitals residing in a four state area

Served as the organization’s top I/S Executive on the Senior Management Team

Served as the Chairman of the I/S Strategic Committee

Served as the Project Executive of all HIPAA activities for the organization

Managed and coordinated all InfoPartners’ consulting services within the organization

Served as the Project Executive overseeing the HBOC Star enterprise-wide system implementation

Served as the Project Executive overseeing the HBOC Pathways Home Care system implementation

Served as the Project Executive overseeing all Y2K activities throughout the organization

HBO & COMPANY, Atlanta, GA (McKesson Corp)

Team Leader/Enterprise Project Manager July 1995 to July 1997

Responsible for the project management of new system implementations of HBOC Star products and services in various healthcare organizations in the USA and Canada. Responsibilities included working with the hospital project team, consultants and HBOC personnel to ensure all deliverables were met, issues promptly addressed and budget variances were addressed. Team Leader responsibilities included managing the STAR & Pathways methodology group, work order processing and implementation resource scheduling.

One of only five customer service employees selected to the 1996 Sales Achievement Club

Served as Project Manager for HBOC’s first system implementations in New York and Nova Scotia

Developed implementation methodologies for HBOC’s Star and Pathways product lines

Developed work order processing processes for improved responsiveness and customer satisfaction

SOMERSET HOSPITAL, Somerset, PA

Director, Information Services March 1994 to July 1995

Responsible for the overall administration and management of the Information Services department at Somerset Hospital. Responsible for the planning, selection, design and implementation of all information processing systems throughout the enterprise. Other responsibilities include budget preparation and development and implementation of standards, policies and procedures.

Served as the Project Manager overseeing the HBOC Star system implementation

Served as the organization’s top I/S Executive on the Senior Management Team

Served as the Project Manager overseeing the Hospital-Wide LAN implementation

Served as the Chairman of the I/S Strategic Committee

Developed the Information Systems Long Range Strategic Plan

HBO & COMPANY, Atlanta, GA

Sr. Project Manager May 1991 to March 1994

Account Executive

Responsible for the project management of migrating customers from HBOC’s proprietary operating system to a UNIX platform. Responsibilities include working with the hospital project team and HBOC personnel to ensure deliverables were met and hospital personnel were prepared to implement the systems in a more technical environment. As Account Executive, I was responsible for the overall satisfaction of the customer. Major responsibilities included the coordination of HBOC’s resources for implementation of new systems and services, hardware and software sales, solution analysis and issue resolution. As the primary liaison between HBOC and hospital management, responsibilities included dissemination of product information, education needs analysis and the integration of the hospital’s strategic plans into HBOC’s support plan.

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Served as Project Manager on multiple UNIX migrations across the country

Served as Facility Manager for Somerset Hospital

Exceeded sales quota in 1991 and 1992

MEMORIAL HOSPITAL, Easton, MD

Director, Information Services (One Year Contract) May 1990 to May 1991

Responsible for the overall administration and management of the Information Services Department. Specifically hired to implement HBOC’s STAR systems, install a hospital-wide LAN, managed the construction of a new data center, developed an I/S plan and built and trained an in-house staff.

Served as Project Manager overseeing the HBOC STAR and Hospital-Wide LAN implementations

Developed the Information Systems Long Range Strategic Plan

Managed the construction of the new data center

Assembled and trained an in-house staff

THE BAPTIST HEALTH SYSTEM OF EAST TENNESSEE, Knoxville, TN

Vice President, Information Services May 1983 to May 1990

Director, Information Services

Data Processing Manager

Programmer

Responsible for the overall administration and management of the Information Services and Telecommunication departments for all facilities in the healthcare system which included a network of three hospitals, HMO, durable medical equipment company and home health agency. Responsible for the planning, selection and implementation of all information systems throughout the enterprise. Other responsibilities include budget preparation, standards development and the administration and implementation of policies and procedures.

Gradually promoted from Programmer to Director of Information Services

Designed and managed the construction of the Corporate Data Center

Managed the initial implementation phases of HBOC’s Medipac and Clinipac Systems

Managed the implementation of the Sunquest Laboratory Information System

Served as the Chairman of the HIS and LIS evaluation committees

EDUCATION

University of Tennessee, Knoxville, TN

Bachelor of Science in Business Administration

Graduated with High Honors

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