Executive Summary

An influential, hands-on technical leader with an IT, communications, quality assurance, continuous improvement focus in healthcare. Develop and maintain dynamic working relationships with executive, senior management and external stakeholders to create impactful solutions, drive results and promote visibility through consensus building and effective communication in alignment with organizational mission, values and strategic objectives.

Core Competencies

IT, Corporate & Marketing Communications, Business Management, RCM, HIM/CDI

PMO implementation; PMBOK, SDLC, Waterfall, Agile, Six Sigma, Lean Sigma, Quality Assurance, Process Mapping, Change Management; EHRs: EPIC, Invision, AllScripts, Cerner; PeopleSoft HRMS, Revenue Cycle; Billing & Charge Capture: GE, IDX, pMD; Clinical/Care: PowerChart, GE Centricity, Cardio Suite, Pacsgear, Karl Storz, Arthrex, Morrisey, iRounds

PMIS: MS Project, Clarity, Workfront, Eclipse, MS SharePoint, Visio, Minitab, Adobe CS 5

Education

Carlson School of Management / University of Minnesota: MBA – Business Administration

The Bernard M. Baruch College / City University of New York: BBA – Finance

Certified Master of Project Management: University of St. Thomas

Professional Certifications

Certified ScrumMaster (CSM): Scrum Alliance

Project Management Professional Certification (PMP): Project Management Institute

Certified Six Sigma Green Belt (CSSGB): Six Sigma Study / PMI Approved Global REP

Professional Experience

Methodist Le Bonheur Health System Memphis, TN

IT Project Manager – Contractor July 2014 to November 2016

Successfully implemented and advised the remediation of a large multi-facility health system to implement several IT projects: CMS ICD-10 systems remediation,

oMorrisey MCCM Case Management integration to the Cerner EHR;

oCerner GI/Endo imaging Pacsgear,

oKarl Storz and Arthrex imaging integration,

oCerner Cardio Suite

oMobile Charge Capture system implementations

Developed RFI/RFP and vendor selection, led requirements gathering, facilitate organization readiness through change management and go-live activities

Coordinated and led integrated and end to end testing with Coders, Billing and Payers- GE, IDX, Medicare and other third party billing systems

Managed project financials, deliver status reports and customized dashboards to project team, directors and executive steering committees; facilitated communications to internal and external stakeholders by leveraging various channels to deliver targeted communications

Utilized Scrum principles in planning sessions with Technology, Training, and Project Team to implement and integrate applications to Cerner EMR

Promoted and implemented change adoption management; apply continuous improvement to PMO methodology for improved stakeholder adoption and success

SUNY Downstate Medical Center New York, NY

IT Program Manager – ICD-10 Contractor February 2014 to May 2014

Advised the remediation of a major community health center to reach compliance by October 2015 by leading IT department through the complex ICD-10 medical code and documentation change in its AllScripts HealthBridge and EAGLE environment and led readiness activities

Assessed, developed and implemented project management process improvements; educated and trained team of ten PMs on a new project system following the PMBOK methodology

Advised VP of Compliance on compliance progress; coordinated with HIM Director and Project Managers and advise on multiple systems integration test plans and 3M 360, CTT and Analyzer implementation alongside multiple competing system upgrade activities

Facilitated planning sessions with Architecture, Networking, Security and Support to implement a mandatory review phase of projects during planning activities

Promoted and implemented change management; facilitate the deployment of a plan for ICD-10 remediation per workstream to internal and external stakeholders by leveraging marketing and communication resources to deploy targeted communications throughout the organization

Mount Sinai Health System New York, NY

ICD-10 Program Director - Contractor August 2013 to October 2013

Advised the remediation of an expanding healthcare system to reach compliance by October 2014 by leading Coding and Documentation, Revenue Cycle and IT business units through the complex ICD-10 medical code and documentation change in its EPIC environment and led organization-readiness activities

Guided and implemented PMO project management methodology to newly created remediation of acquired health system, Continuum Health Partners

Coordinated with Coding and Documentation Director and Project Managers and advised on multiple systems integration test plans and Optum CAC implementation alongside multiple competing system upgrade activities

Facilitated planning sessions with PMs to implement newly acquired health systems to remediate for ICD-10 and rapidly establish governance and workstream activities

Promoted and implemented change management; facilitated the deployment of a plan for ICD-10 remediation per workstream to internal and external stakeholders by leveraging PR resources to deploy various communication over a 15 month plan

Hennepin County Medical Center Minneapolis, MN

Program Director: ICD-10 March 2013 – August 2013

Directed the $8MM remediation of a large EPIC healthcare system to reach compliance by October 2014 by leading HIM, CDI, Revenue Cycle, Clin Ops, Finance, Physician Adoption, Managed Care, Org Dev & Learning and IT business units through the complex ICD-10 medical code and documentation change and organization-readiness activities

Redeveloped ICD-10 Program Governance and obtained executive and senior leadership support and organizational buy-in

Coordinated with IT Director and advised on systems integration test plans, scripts/scenarios and end to end testing with payers and HIM 3M 360 CAC implementation

Collaborated with QA teams to develop, measure and recommend business unit processes and procedures improvements; partnered with Director of QA to improve quality measures

Advised and reported program’s financial assessment’s impact on Finance and Revenue Cycle; recommended CBO, KPI improvement, capital and resource strategies

Created cross functional roadmap and plan timeline for discretionary and nondiscretionary projects and prioritizations; set program expectations and milestones; report program and budget status, risks, issues and mitigation strategies to executive board and directors via customized program dashboards and presentations

Formulated look and feel of ICD-10 brand to generate organization awareness and implement change; lead, manage and facilitate the deployment of an 18-month critical communications plan for ICD-10 remediation, training and implementation to internal and external stakeholders by leveraging PR resources to deploy various communication vehicles over 18-months

Drove defined communication phases throughout the strategic plan by engaging leadership and management to promote impact and status of the program to targeted stakeholders; measure organization-readiness through periodic online surveys

Northwell (North Shore Long Island Jewish Health Systems) New York, NY

Project Manager: OCIO September 2011 – February 2013

Managed several phases of a $40M ICD-10 compliance project for a large healthcare provider through PMO processes, facilitating a team of nine workgroup leads through the analysis, build, test, integration and implementation phases of enterprise and support software

Supported and collaborated with Director of Implementation and Integration to facilitate analysis meetings, migration, monitoring task completion and custom Clarity reporting

Advocated the use of and employed and CA Clarity to design and deliver customized reporting for C-Suite, Senior Leadership and Project Teams via automated dashboards and tools for project portfolio management, project management, status reports, and time management.

Coordinated efforts through PMO processes, identified critical paths, set milestones, assign responsibilities, monitor and summarize progress of project through Clarity, MS Project and a customized MS SharePoint team site

Managed ICD-10 HIM/RCM 3M, PWC and Meta upgrades with stakeholders’ expectations around tactical prioritization, budget and integration timelines for ICD-10 coding compliance across multiple EHR systems- Invision, AllScripts, Cerner, McKesson

Led, managed and facilitated the deployment of an 24-month critical communications plan for ICD-10 remediation, training and implementation to internal and external stakeholders through various communications vehicles and support by Corporate Communications team

Conceptualized and managed the development and design of the ICD-10 brand, new media blast campaigns, newsletters, internal SharePoint site design and promotion, and external facing promotional placements with a large team of cross-functional members

NI Inc. Eden Prairie, MN

President October 2001 to present

Project Manager: Corporate Communications

Effectively developed and delivered new marketing and communications campaigns through formulating collateral for executives and senior management that entailed web-design, training design, new media strategies, audio design, video editing, keynote presentations and creative writing services for Fortune 500 and small business clients

Delivered projects with budgets up to $100K, manage resources and partnered with multiple vendors to employ solutions to increase message impact and reach

Formulated implementation strategies, led growing scrum teams influenced executives to gain approval and successfully meet compliance-mandated milestones

Conducted and addressed review forum with executives to apprise project status and complete marketing message for internal and external target audiences

Promoted visibility to interface effectively with cross-organizational departments, team members, external contributors and SMEs

Researched, analyzed project profitability using CBA and ROI, revenue, margins, bill rates and utilization on multiple projects

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