Gregory A. Gentile

**** ********* ***** *****, **** Springs, CA 92262 Phone: 760-***-**** Cell: 818-***-**** Email: acytw0@r.postjobfree.com Summary

Over 20 years experience in customer service and account management in the banking/financial services and consumer goods industries. Well versed in all areas of office support and administration. Proven ability to effectively interface with all levels of clientele and staff. Demonstrated writing and editing skills. Extremely number and detail oriented. Knowledge of various software programs. Experience

2002 - 2014 - Office Administrator - Royal Crown Derby USA - North Hollywood, CA Managed over 150 retail customer accounts. Provided customer service and processed orders, maintaining a high level of customer satisfaction. Communicated with sales personnel throughout the US to ensure their customer's orders were transmitted to the factory in the UK with no errors. Primary contact with factory in the UK for order transmission and making sure shipments of goods were processed in a timely manner.

Responsible for posting customer invoices, accounts receivables, managed banking and office petty cash.

Coordinated returns, issued return authorizations and issued credits where applicable, and maintained office inventory of product.

Assisted in semi-annual trade show setting up showroom, greeting customers and reviewing new product information with them, closing up showroom after trade show ends. Scheduled transportation to and from trade shows and within the city during the trade shows. Reported to and assisted Vice President in all Sales Administrative activities. 1998 - 2001 - Account Manager/Client Services Representative - TransAlliance/EDS - El Segundo, CA

1978 - 1998 - Various positions - Bank of America NT&SA - Los Angeles, CA Education

Business and Accounting Courses - California State University - Northridge Associates of Arts Degree - Santa Monica College