Raymond K. Grant

**** ********** ***** ***** ******** Springs Colorado 80906

719-***-****

* Dedicated Manager with 30+ years of experience in store operations. Consistently achieves

customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming

operations.

* Respected builder and leader of customer-focused teams; commitment to customer service as

a key driver of company goal attainment. Lead by example and ensure the execution of all store

operation policies.

Areas of Expertise

• Store Management Leader of Training and Development

• Second In Charge to Store Management Development of new Co-Managers

• Lead Co-Manager Teambuilding and Training

• Front-End Supervision Budgets

• Daily Department Goal Setting SEPR

Professional Experience

WAL MART – Colorado Springs, CO

04/2016 to Present

Total responsibility of all store operations, expenses, profit, training, development of a staff of 365

associates. Training, coaching, and developing over 30 management associates. Merchandising,

staging, arranging store for increasing sales. Resolving customers and associates conflicts,

concerns, and problems. Customer Satisfaction.

KROGER - Houston, TX

11/02 to 04/2016

Promoted to manager position to open or close an entire store supervising 185+ employees. Second

in charge to Store Manager and Lead Co-Manager of total store operations. Total responsibility of

all store operations, expenses, profits, and training and development of all associates. Assists in

creating an environment in which customers receive high levels of satisfaction and motivate

employees to deliver top performance. Resolves customer and employee’s conflicts. Create displays

and set end caps. Make sure ads are set to plan and work closely with Department Managers to

ensure that product is available and sale items are signed and tagged properly.

Home Depot - Houston, TX 04/05 to 02/07

Department Manager (Lumber)

Responsible for hiring and training all associates for the store. Directed 230+ employees in the top

store in Houston, which had $1.5 million a week in sales. Setting displays and promotional aisles.

Responsible for opening and closing of each department and maintaining high standards of

customer satisfaction and employee safety.

Lowes - Houston, TX 01/2004 to 04/05

Department Manager (Lumber)

Responsible for opening and closing of Department and training of 11 employees. Maintained sales

in both in-store and custom orders. Ensured customer satisfaction and observed proper safety

procedures for customers and employees.

Petsmart - Katy TX 06/2001 to 01/2004

Assistant Store Manager

Responsible for opening and closing the store, hiring and training new employees, increasing daily

budget quotes setting endcaps and displays according to weekly sales plans, ensuring customer

satisfaction.

Randalls - Houston, TX 10/1997 to 06/2001

Assistant Store Manager

Second in charge to Store Manager, responsible for opening and closing the store, training new

employees, total conditions of the store, ensuring customer service and resolving customer

complaints.

Central States Vending - Houston, TX 01/1994 to 09/1997

Owner

Owned and ran the daily operations of a successful Vending Company until I sold in 1997.

Food Lion - Houston, TX 07/1992 to 03/1995

Store Manager

Responsible for total operations of the store from open to close, in charge of 85+ employees.

Directed Assistant Managers to daily duties and delegated responsibilities to proper department

managers. Made sure sales plans and displays were up to company satisfaction, resolved employee

conflicts, maintained customer satisfaction.

Stop N’ Go - Houston, TX 1983 to 1992

District Manager

Started as a store manager for six months then was promoted to a multi-unit supervisor for four

years. Then was promoted to district manager. As a district manager: responsible for 48 stores

throughout the city, had the first convenient stores with the incorporation of pizza hut, Ms. Fields

Cookies and Taco Bells. Had the first convenient stores upgraded to serve high, up-scale customers.

From 1986 to 1991, had the top district in the company, sales increased, total net profit, top

inventory loss and salaries.

Education and Training

San Antonio College - San Antonio, TX 1976 to 1977

Howard County College - Big Spring, TX 1972 to 1976

Concentration in Business Administration and Law Enforcement.

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