Administrative Assistant Customer Service

RECKA V. GARCES

**** ****** **** *.*. ● Washington, DC 20020 ● 202-***-**** ● *****.******@*******.***

EDUCATION AND RELEVANT COURSEWORK

University of Maryland Eastern Shore, Princess Anne, Maryland

Bachelor of Science, Criminal Justice, December 2013

Cumulative GPA: 2.5

Law Enforcement ● Corrections ● Courts ● Criminal Law ● Criminal Procedures ● Criminology ● Victimology ● Research Methods in Criminal Justice ● Juvenile Delinquency

PROFESSIONAL EXPERIENCE

Mind finders, Inc.

Office of the People’s Counsel, Washington, DC 01/2016-Present

Administrative Assistant

Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.

Answered telephones and transferred calls to appropriate staff members.

Sorted and distributed incoming communication data, including faxes, letters and emails.

Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.

Organized the scheduling of meetings, conferences, and events; distributed minutes for them.

Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.

Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.

Maintained the office database – retrieved and organized information for individual employees and clients.

Created spreadsheets and presentations for Consumer Advocates.

Established and implemented administrative policies and procedures for the office.

Filed and recorded corporate documentation, electronic files, inventories and reports.

Mind finders, Inc.

Department of General Services, Washington, DC 09/2014- 01/2016

Lead Legal Assistant

Makes appointments, answers telephones, and directs calls to proper sources.

Ensures required customer service standards are consistently met by my team members.

Maintains files and filing systems along with updating SharePoint.

Booked flights, car rental and hotel reservation using SATO Travel.

Ensured the secure shipment of sensitive information, and retention and disposition of cases.

Participates as an adjunct member of the Leadership Team including assisting in scheduling, agenda setting, and attending meetings.

Maintains a current knowledge of correspondence guidelines and procedures for all District Government facilities.

Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions.

Performs a variety of difficult and responsible clerical work such as recording violent crimes, suspicious packages, medical emergencies, and any unusual incidents.

Assist Protective Services Division Police Officers with detailing incident reports, organizing and distributing investigation files.

Conduct legal research and collate information for Protective Services Division Police Officers.

Typed and formatted detailed legal contracts in Microsoft Word.

Participate in major case investigations, analyzing reports and evidence

Smithsonian National Zoological Park 05/2011-8/2014

Cashier/Floor Stocker

Ensured that each guest receives outstanding Guest Service by providing a friendly environment.

Greeted and acknowledged every Guest

Maintained outstanding standards, solid product knowledge and all other components of Guest Service.

Adhered to all company policies, procedures and practices including signing, pricing, and loss prevention.

Accurately and efficiently completed all sales transactions and maintain proper cash and media accountabilities at the register.

Vision of Victory Development Center, Washington, DC 01/2014-6/2014

Teacher’s Aide

Assisted lead teacher in conducting increased learning experience for students in assigned areas

Tutored students independently and in small groups

Administered student arrival and departure times

Maintained discipline actions of students in the absence of the teacher

Prepared instructional materials and classroom displays

University of Maryland Eastern Shore, Princess Anne, MD 1/2013-12/2013

Security Supervisor

Conducted security tours, monitored CCTV and access control systems.

Supervised subordinate guards, instilling training and campus procedures.

Provided basic first aid and assistance to emergency personnel when needed.

Created various incident reports and security logs, utilizing MS Office.

Administered safety procedures for employees to promote a safe work environment.

Answered phones, directing phone calls to proper personnel.

Families Forward Family Shelter, Washington, DC 11/2008-06/2009

Front Desk/ Food Pantry Volunteer

Communicated alternative non-physical solutions to families regarding various issues

Maintained the operation and flow of the front desk to include answering and directing calls, filing, and greeting guest and families.

Stocked shelves

Maintained and ordered inventory for food and supplies

Prepared and distributed weekly food bags to families in need

Seventh District Metropolitan Police Department, Washington, D.C. 06/2008-08/2008

Administrative Assistant/ Summer Youth Employment

Established, updated and maintained office records

Referred telephone callers to appropriate staff or office

Answered routine and non-technical requests for information

Investigated alleged thefts

COMPUTER AND MACHINERY SKILLS

MS Word ● MS Excel ● MS PowerPoint ● MS Outlook

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