Manager Technical Support

GEORGE OATIS ******.*****@*****.***

Buckeye, Arizona • 925-***-****

Dedicated and dynamic Senior IT Executive possessing a proven track record of superior performance, seeks to leverage expertise in Technology Operations, Project managemet, Continuous Improvement, Solution Implementation, Team Coordination, Business Analysis, Process Streamlining, Needs Assessment, Strategic Reporting, and Compliance to support key initiatives and functionality within a progressive organization. SUMMARY: Program Management Highly experienced in assessing true needs and expectations, building lasting professional relationships. Grow and deepen strategic partnerships to achieve mutually beneficial outcome.

Resource Coordination Possess a proven ability to anticipate unique requirements or potential road-blocks in all situations. Continually develop back-up plans to minimize risk and deliver exceptional results; streamline communication and implementation channels to effectively meet client and organizational needs.

Process Streamlining Effectively manage diverse tasks, with varying degrees of complexity, within a wide range of environments; evaluate situations, assess emergent needs, and implement solutions in a prompt and efficient/effective manner. EXPERTISE: • Transformative Leadership • Financial Management

• Life-cycle Optimization • P&L Accountability

• Change Management • Strategic Cost Control

• Product/Service Launch • Strategic Planning

EXPERIENCE: NEBULOSITY CLOUD, LLC, Pleasanton, CA 2015 to Present Consultant

• Design and deliver IT & communications solutions and services to help organizations execute on their strategic goals.

• Work directly with clients, delivering solutions to exceed their needs in every way.

• Research Industry Leaders, track Industry Trends, and participate in Industry Discussions. Highlights Responsible for managing Apple Affiliate Sites:

- http://gwo3iosapps.com/ - http://gwo3games.com/

Attend Networking Events to strategically gain market presence and brand awareness. RAGINGWIRE DATA CENTERS, Sacramento, CA 2013 to 2015 Sr. Manager - Network Operations Center

• Supported operations for this data center design and management company with 450 employees at four centers.

• Managed 24x7-enterprise service desk, maintaining a 90% NPS score for all customers.

• Supported three campuses and four data centers, mentoring two direct and 21 indirect reports in California and Virginia.

• Provided vision, strategic guidance, standards definition, and technical leadership to expedite delivery of world-class tier-one technical support. Highlights Built CA3 data center as a showcase data center in Sacramento.

Created job levels for NOC technician professional advancement.

Successfully completed showcase NOC project $400,000 below budget.

Entrusted with RIF for non-productive staff in Virginia, recruiting and hiring a new manager and growing team back to full staff levels. APPDYNAMICS, San Francisco, CA 2013

Sr. Manager - SaaS Operations

• Drove strategic engagement for this application performance management and IT operations analytics company, overseeing analysis, development, execution, and documentation of SaaS security processes for multiple platforms.

• Installed, configured, maintained, and supported hardware/software infrastructure for SaaS implementations.

• Collaborated to ensure seamless project management, and provided troubleshooting for internal staff and customers, managing eleven staff in California and India. Highlights Led team to install Ansible for hardware and code refreshes, saving 3 1/2 hours in bringing systems online.

Continued on Met with offshore team and California staff to build consensus and cohesiveness. Page Two... Spearheaded introduction of leasing concept to replace aging hardware. GEORGE OATIS Page Two

~ Professional Experience (Continued) ~

STUBHUB, San Francisco, CA 2006 to 2013

Sr. Manager - Technical Operations

• Supported operations for the largest online ticket reseller in the US, managing two teams comprised of 40 employees in San Francisco and China.

• Deployed innovative strategies for multiple datacenters, administering a $10MM budget.

• Delivered policy seminars to executive management, as well as hiring and overseeing top talent to lead operations in China.

Highlights Implemented solutions for enterprise PCI SOX compliance and disaster recovery.

Facilitated 50% growth in the production environment achieved YOY for five years.

Built team from six to 36 tier-one and tier-three technicians, infrastructure, development operations, and architecture professionals.

WASHINGTON MUTUAL BANK, Seattle, WA 2002 to 2006

Associate Vice President (2003 to 2006)

• Collaborated in operations for this savings bank and loan company.

• Led successful integration of new technologies across all platforms.

• Provided proof-of-concept, benchmarking, and pilot tests for new technologies to meet business requirements of IT projects, while supporting traditional lab environment. Highlights Presented $1MM cost savings, consolidating two R&D labs into a third.

Managed builds of 14 environments to support pilots to install, test, and evaluate applications and new products.

Associate Vice President (2002 to 2003)

• Developed operations team to support home loan and insurance services web applications.

• Created development, staging, and production environments to support the application and release management process.

Highlights Migrated 24 applications onto one Bea web logic environment comprised of two dataset servers, two applications, and two webservers.

Developed disaster recovery plans for three sites, testing and recovering the corporate controlled data center.

NORTH AMERICAN MORTGAGE CO., Santa Rosa, CA 2000 to 2002 VP of Network Engineering

• Drove technical solutions for this loan origination firm, managing network engineering and tier-three technical support of voice, desktop, LAN, VLAN and WAN technology nationally.

• Supported national network infrastructure, including: data, voice, and video. Highlights Implemented LAN and VLAN, supporting UNIX applications, Oracle, SQL, and Sybase.

Entrusted with testing disaster recovery systems integrity for two years.

$300,000 in savings reaped annually by consolidating network connections. ADDITIONAL: AIRTOUCH CELLULAR, Sacramento, CA

Manager of System & Network

• Oversaw technical operations for this cellular company serving the California central valley.

• Supported call center with hardware upgrades and technical support.

• Supervised eight network technicians and help desk specialists, managing system group, network group, end-user support, and help desk functions for 1,000+ users.

Successfully led the Y2K conversion and compliance project. GTE DATA SERVICES, INC., Sacramento, CA

Sr. Analyst / Senior Support Engineer / Sr. Service Technician / Sr. Computer Operator

• Supported this data company processing all telephone data from the POPS west of the Mississippi River, including maintaining all hardware and software.

• Installed extensive network of workstations, coordinating HP client server platforms for process engineering systems.

Highlights Consolidated services of four remote data centers into the ICC-West datacenter.

Received three awards for consolidating three data centers into Sacramento data center. (Only the top 100 employees in company received awards.) EDUCATION: • California State University Chico, Chico, CA BS degree in Computer Science CERTIFICATION: • Sun Microsystems, Certified Solaris System Administrator AFFILIATIONS: • Toastmasters, Member Current

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