Customer Service Sales
Resume:
Joseph Darren Surette
Halifax, Nova Scotia
B3H 2M9
******@*************.***
Purpose
My purpose is to move into a position that draws on my lengthy customer service experience and the many other skills that I have to offer as crossover skills. I would like to learn and practice further sales strategies.
Employers
October 04/ December 05:
Concentrix (Minacs):
Inbound Call Centre Representative: Working on the Bell Aliant campaign, I was trained on all of their processes over a four week period at their Dartmouth instillation. Training included billing, return equipment and sales scenarios. The training, as was production, very heavy on the sales side of the business. Hourly incentives were given to top sellers and a monthly incentive package was in place.
June 16/ July 26:
Web.com:
Inbound Call Centre Representative: During the four week period of training we were prepared every day for the high pressure sales that would be our regular working day on the production floor. We learned some of the software and processes, but emphasis was definitely placed on selling tactics and convincing people to buy Web.com products.
July 2003/June 2016
Bell TV:
Inbound Call Centre Representative: During my tenure with Bell TV, I helped people reconcile their accounts, helped with technical issues such as troubleshooting and replacing equipment. Assisted with billing and life issues, and generally acted as a helping hand to those who found themselves in need of assistance.
Sept 2002/May2003
Purchasing Management Association of Canada (PMAC)
Web Editor: In this role I managed, maintained and designed micro sites for the association. Sites included were the board of governor’s site, the annual conference and membership website. I edited and composed all original copy on the site as well.
Sept 1998/ Sept 20002
Broadcast News Toronto:
Studio Editor: Proven ability to handle multiple projects and manage workflow effectively while maintaining an organized environment. Well-developed time management skills; adept at working well under pressure. In this role, I provided editorial support to a large team of via a satellite network. I collected audio and written word for use in national newsreels at the top and bottom of the hour. I dealt with correspondent and customer request for technical help related to the projects and broadcasting concerns of the day including web production, web publishing, content planning and development.
Jan 1998/ April 2000
CISS FM – Toronto’s Country
Radio Promotions Assistant: Managed remote broadcast for purpose of promotion. This involved set-up and tear-down of broadcast equipment. Various clients included McDonalds, Toronto Zoo, Burlington Coat Factory and CFTO Sports. This was a part time gig that I did while still working at Broadcast News in Toronto.
Jan 1998/ Jan 1999
Canadian Multiple Sclerosis Association
Volunteer-Marketing Manager : The year after I graduated from Humber College I volunteered with the Canadian Multiple Sclerosis Association. I acted as their marketing “go to” guy, organizing fund raising activities and taking care of their press and PR and launching their website.
Education
Social Media Marketing George Brown Ongoing
Radio Broadcasting Humber College Graduate
Journalism Humber College Graduate
Business Administration NSCC Graduate
Other Skills:
Well versed in the following apps/suites: Adobe Studio CC 6.0, Adobe Dreamweaver, Adobe Fireworks, Creative Audio Source, MS Office 10 (intermediate user).
I am completely comfortable in a PC or Mac environment.
Hands on experience with Google Analytics, HTML 5, CSS and various web authoring tools including server side editing and composing content. Developed projects from start to stop, conducted usability studies.
I am a Google Certified AdWords Campaign Manager.
I Designed and implemented templates for newsletters, emails and other mailers to assist with digital client building processes. Used various web-based email feeders to conduct targeted campaigns.
Maintained SEO best practices while keeping clients well informed of the visible numbers by way of detailed monthly reports outlining monthly activity in the form of a customized Excel spreadsheet.
Proven ability to handle multiple projects and manage workflow effectively while maintaining an organized environment. Well-developed time management skills; adept at working well under pressure.
Adept at writing news stories and editing audio content for news broadcast over satellite networks.
Hobbies
My hobbies include cats and dogs and their training; I am a huge animal lover. I am into all types of music but my favorite genre is Epic Trance (dance music). I never smoke and barely drink. I am into reading science fantasy novels by Terry Brooks and Neil Gaimon. I am a blogger and an avid web development nerd. I am in the process of putting together an online radio station as a hobby as well.
Travels
I have travelled to and thoroughly enjoyed the following destinations:
1.London, England
2.Plymouth, England
3.Roscoff, France
4.Denan/Denang, France
5.Paris, France
6.Brussels, Belgium
7.Antwerpen, Netherlands
8.Amsterdam, Netherlands
9.Rotterdam, Netherlands
10.Toronto, Canada
It is my goal to carry on travelling within Canada for the next couple of trips so I can get to know our country a bit better. I would like to attend some of Ottawa’s 150 Canada celebrations if at all possible.
Summary
My next position should be one that includes working with people in a team environment. I excel at making people feel at ease by using knowledge and empathy. I am very interested in developing my sales skills along with my customer service skills, and I would someday like to be in a Team Lead position.
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