Technical Writer
Resume:
acytts@r.postjobfree.com
OBJECTIVE:
Technical documentation, systems support, systems administration, development of training materials, technical training.
SUMMARY:
Over 10 years of IT experience in technical writing within the fields of software development, hardware configuration, banking infrastructure, security control definition, retail operation, regulatory compliance, business continuity planning, and disaster preparation, recovery, and business continuity Experienced in content design facilitating translation, and single-sourcing for multiple strategic applications Experienced in developing business and system use cases, and testing scripts Over 10 years experience in system administration in UNIX environment Over 12 years experience creating technical illustrations. Over 15 years experience providing system support for mixed desktop environment on help desk 5 years experience developing hardware certification methods Over 20 years experience in training roles with background in applying multiple modalities of learning. Extensive experience researching and developing user guides, reference documentation, and training materials. TECHNICAL SKILLS:
Primary Tools: Microsoft Word, Microsoft Visio, Microsoft Excel, Adobe Photoshop Operating Systems: GNU/Linux, Windows NT/XP/Windows7, MacOS/X, UNICOS, IRIX, AIX, HP-UX, SunOS, Solaris, OpenBSD
Languages: C, Perl, Bash
Databases: MongoDB, Fixit Knowledgebase
Service Software: Microsoft Office, LibreOffice, SharePoint, CVS, SVN, Integration Skills: ADDIE Model, Information Mapping, DITA, ITIL best practices PROFESSIONAL EXPERIENCE:
ModisIT for Wells Fargo Bank, Minneapolis, MN
Contract Technical Writer/OS Engineer 2012 to 2016 Worked in a matrixed environment with multiple stakeholders including Banking, Regulatory, Server Support and Enterprise Architecture.
Developed extensive technical documentation for server deployment on Linux as well as application and server support documentation for Linux and Windows systems. Upgraded more than 2000 branch servers to latest versions of OS and bank software Continued documentation on Wells Fargo's software development environment. Continued to develop documentation on data security, and disaster recovery processes. Developed hardware certification protocols and procedures for branch servers. Designed and implemented inter-departmental service request system in Microsoft SharePoint. System Technology Group for State of Minnesota OET, St Paul, MN Contract Security Analyst/Technical Writer 2011
Compiled BPOS-D security controls according to NIST SP-800-53v3 guidelines Updated existing documents according to revised style guidelines continued
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ModisIT/CTG for Wells Fargo Bank, Minneapolis, MN
Contract Technical Writer 2007 to 2010
Brought in to create complex documentation where often none existed. Worked in a matrixed environment with multiple stakeholders including Banking, Regulatory, Server Support and Enterprise Architecture.
Developed extensive technical documentation for server deployment on HP-UX, AIX, and Linux platforms, as well as application and server support documentation for Windows systems. Developed documentation for Wells Fargo's software development environment. Compiled Wells Fargo's business continuity/disaster recovery plan. Developed Wells Fargo's disaster preparation procedures from scratch. TEK Systems for Target Corporation, Minneapolis, MN Contract Technical Writer 2007
Selected by senior software architecture team at Target to complete under-performed master test plan/project plan and presentation to upper management.
Completed project on schedule at one third the cost of previous consultants efforts. Developed a Strategy document for Target’s ESM group outlining its services, processes, tools, and staff in order to quantify its business value.
Wand Corporation, Eden Prairie, MN
Trainer/Technical Writer 2005 to 2006
Researched, planned, and wrote all internal technical documentation, end-user documentation, training materials and software release notes.
Administrated the Fixit Software Corporation Knowledgebase. Fixit Corp now uses work I did for Wand to showcase their product
Cray Inc., Mendota Heights, MN
Systems Support Specialist II 2000 to 2005
Provided local, national, and international technical support. Developed and maintained multiple internal websites. Conceived, designed, wrote, and maintained multiple software utilities that performed work-flow, super-computer systems monitoring, task scheduling and shift scheduling. These utilities resulted in improved Call Center quality and reliability.
Researched and compiled multiple technical documents to facilitate daily operations such as backups, scheduling, staffing, time management, troubleshooting and systems maintenance EDUCATION:
O’Reilly School of Technology, University of Illinois, Urbana, Illinois Linux/UNIX System Administration certificate
Hamline University, Saint Paul, Minnesota
Bachelor of Arts in English specializing in Writing Minnesota State University at Mankato, Mankato, Minnesota Bachelor of Science in Education with teacher licensure MEMBERSHIPS:
Society for Technical Communication (STC)
Institute of Electrical and Electronics Engineers (IEEE)
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