Management Service

VENKATA SESHASAI.CH

Mobile: +1-254-***-****

Mail Id: ***.******@*****.***

Profile Summary:

I have more than 5+ years of experience in IT Service Operations Centre(SOC/NOC) with the best companies like TCS & Google in different roles (System Server Operations, Incident, and Problem & Team Lead-Back up). I have extensible knowledge on DevOps tools also.

Education

Masters in Computers and Information Science(MCIS) from Southern Arkansas University

With 3.44/4 GPA .

B.Sc(Computer Science) from Osmania University(2008-2011) with 3.2/4 GPA

Project

Southern Arkansas University August 2016 December 2016

Academic Project

Team size: 3

Scope

The scope of this project is to gain practical exposure on Hadoop technologies, which mainly focus batch processing of huge volume of data. It also gives clear idea how real applications should depend on this these technologies.

Responsibilities

Building the Hadoop system is to build a cluster where Hadoop components can be deployed and run.

Creating cloudera setup in VMware by allocating (8192 MB)8GB of ram and processors as 2.

Configuring single machine cluster, which includes HDFS services (DataNode, NameNode, and SecondaryNameNode).

Developing map reduce jobs

oLoading the data set.

oParse the document, and converting into semi structured data.

oComputing overall data statistics.

oComputing pre-category stats.

oRun the code into the cluster.

Solution Environment : Cloudera Distribution, VMWare, Java, HDFS.

Experience

Company:- TATA CONSULTANCY SERVICES

Duration :- December 2014 to July 2015

Roles & Responsibilities: Sr.Systems Engineer/Team Lead(Backup)

Roles Performed as an Incident coordinator in Team:

SLA/SLO Management & Queue monitoring & team scheduling.

Handling group chats (Business GCC, Command Center, and internal resolver teams chat group) as that is one of the sources to report major incidents by users.

Handling bridge calls effectively to resolve incidents and sending out outage notifications to keep the customers, users updated about the major incidents taking place.

Handle conflict situations and make quick and right decisions while driving incidents.

Use Escalation matrix to involve the right person from team on the issue and get it updated on monthly basis by the resolver teams and management to avoid hassles while reaching out resolver teams.

Track process Incidents for any issues & conduct RCA and prepare RCA tracker.

Giving Process & Performance improvement ideas.

Handling Technical (Unix and Windows) Activities

Provisioning and de-provisioning users from gateway servers by deploying packages.

Work on Certificate renewal process for the servers.(SSL,Wild Card & Digital Certs)

Perform restart of applications and node managers on the servers and create standard change for the same.

Roles Performed as a Part of Lead in Team :

Worked on Amazon Web Services (AWS) infrastructure with automation and configuration management tools such as Chef and Puppet.

Proficient in using all Amazon web services like EC2, EBS, IAM, S3, ELB, RDS, VPC, Route 53, Cloud Watch, Cloud Formation etc.

Proficiency in writing automation scripts using Chef, Puppet, Shell, Power Shell to support infrastructure as code and continuous deployment.

Real-time monitoring and alerting of applications deployed in AWS using Cloud Watch, Cloud Trail and Simple Notification Service.

Release Process Implementation like DevOps and Continuous Delivery methodologies to existing Build & Deployment Strategies.

Defined AWS security groups which acted as virtual firewalls to control the incoming traffic onto one or more AWS EC2 instances.

Experience in deploying and monitoring applications on various platforms using Elastic Bean Stalk. Configured AWS Identity and Access Management (IAM) users and groups for improved login authentication.

Engage stack holder (Operations, Functional Team, Client Team & end users) during weekly reviews about team performance.

People Management Conduct Daily Team huddles to identify the progress of task given to executives & set the expectations & drive the process in according to the business objectives.

Encourage Executives for Skill development & for the team career plan & IJP’s.

Conducting Friday Fun Activities to cheer up the team and keep their spirit high at workplace.

Company:- GOOGLE INDIA PVT LTD

Duration :- March 2014 To December 2014

Roles and Responsibilities: System Server Operations (SSO) & Event Management

Monitoring 12000 servers with the help of monitoring tools:

1)Netcool 2)Big Brother 3)Nagios 4) Nimsoft.

Restarting services on UNIX/LINUX machines. Placing the servers in maintenance mode.

Reboot and restart the UNIX and Windows servers, applications as per checklist. Reboot the virtual machines as per schedule.

Process Training for New agents & refresher trainings for existing team members.

Update process documentations, Technical SPOC & schedule trainings for the team.

Prepare daily, Weekly & monthly reports & drive stack ranking Also create new documents related to process for reference.

Remove or Move files from the server UNIX & windows machines as per request from client. Giving File and folder permission on file server and FTP.

Managing users in Active directory. Domain user account creation, deletion and updating user attributed. Creating Distribution and Security Lists.

Understanding and determination of Urgency and Impact of the issue and creating a ticket accordingly and in timely manner live on call or email.

Perform root cause analysis for breached incidents and escalations.

Key player in Disaster Recovery activities, and BCP activities.

Hands on experience on ticketing tools:

1) Maximo 2) Impact (Version 7.1) 3) BMC Remedy: (Version7.1) 4) ITSM Ticketing Tool 5) Maximo

Duration :- Jan 2012 to Feb 2014

Roles & Responsibilities: Incident, Problem & Change Coordinator

As a member of the Incident Management team, effectively manage critical and high priority incidents.

Worked in all the processes of Service Operations. (Event Management, Access Management, Requirement Fulfillment)

Initiate and drive technical and customer conference calls to drive incidents to resolution - identify root cause, options of recovery (including bypass, quick fix, and workaround) and permanent restoration.

Monitor the activities of the resolution teams and technical resources providing support and direction where required and Escalate issues to the appropriate business groups and vendor organizations to ensure appropriate focus.

Ensure that information gathered during resolution of incidents is input to driving down incident recurrence.

Actively contribute to a program of activity focused on continual reduction in volume of incidents.Regularly update Senior Management on high focus incident progress.

Attend and represent Incident Management in meetings as requested by the General Manager.Driving the efficiency and effectiveness of the incident management process.

Producing management information, including KPIs and reports.

Driving, developing, managing and maintaining the major incident process and associated procedures.Ensuring that all IT teams follow the incident management process for every incident.

Review the incident requests that have been related to the service in order to identify problems.

Creating a Tracking ticket for the Major Incident which occurred to find out the Root Cause of the problem, and follow up with the specialist (Respective resolver team).

After reviewing the results of Root Cause Analysis performed by specialist, analyze the reviews if any Change management has to involve for CI change to fix the issue.

Ensures that the information entered in the problem investigations and a known error is accurate and complete.

Periodically review problem investigations for which a practical structural solution could not be found.

Verifying structural solutions and closing the known errors and problem investigations.

Be a main point of contact for Change communication ensuring that all stakeholders are aware of the high level and product-specific planning, scheduling coordination and communication of Changes.

Identify potential risks and conflicts prior to a deployment and ensure that all necessary checks are carried out before approval is given to the deployment teams

Ensuring that key stakeholders are kept informed through the Service and Change lifecycle and that expectations are managed.

Accept Change handover - Ensure Change handover / knowledge transfer between Development teams, Operational teams and Service Management teams. Ensure all Change documentation and information is produced and distributed appropriately to ensure products are able to be fully supported post launch.

Provide input for SLAs and KPIs to Service Management monthly internal reporting.

Work with Product and Project Managers to ensure that hardware and software changes are auditable and that only correct, authorised and tested versions of software are implemented into production.

Certifications

MCSE certified by Microsoft.

ITIL 2011 Foundation Certification Training by TCS.

MCITP/CCNA Foundation Certification by Zoom Technologies.

Hardware & Networking Certification by APEC Technologies.

Technical Skills

Operating System: Redhat Linux 4/5/6/7, CentOS 5/6/7, Windows Servers [2003, 2008, 2008 R2, 2012, 2012 R2], Windows 2000, XP7, UNIX, LINUX, RHEL, Mac OS.

Cloud Services: Amazon Web Services (AWS) EC2, Simply Storage Service, Elastic Load Balance, Auto-scaling Services,Glacier, Elastic Bean Stalk, Cloud Front, Relational Data Base, Virtual Private Cloud, Route 53, Cloud Watch, Cloud Trial.

BigData EcoSystems: Hadoop, Map-Reduce, HDFS.

Versioning Tools: Subversion, Clear case, GIT, Bitbucket .

CI Tools: Jenkins, Bamboo, Hudson, Chef, Puppet, Ansible, Terraforms, Azure, Knowledge on SaltStack.

CMS Tools : Joomla,Drupal,WordPress.

Build Tools: ANT, MAVEN, Makefile.

Bug Tracking Tools: JIRA, Rally, Remedy and IBM Clear Quest.

Virtualization: VMware ESX/ESXi server 5.5/5.0, VMware Update Manager, VMware tools, Oracle VM Virtual Box 5.0.24

Languages: Java/J2EE, C, C++ and PL/SQL.

Scripting: Power Shell scripting, Bash, Python, UNIX &PERL scripting.

Web Technologies: HTML, Java Script, C#, ASP.Net, XML, Servlets, JDBC, JSP.

Web/App servers: Apache Tomcat, JBOSS, Web logic, Web Sphere.

Database: Oracle 9i/10g, SQL SERVER, MySQL.

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