Account manager / Office Manager / Jill of all Trades

Summary

Experienced, resourceful and client focused Senior Account Manager with proven proficiency in all aspects of the sales cycle.

Self-managed, highly organized professional who uses a consultative sales approach to understand the clients needs and to develop strong business plans that accelerate sales growth, while fostering long-term client relationships.

Innovator who developed a reputation as the “go to” person for developing new marketing initiatives and sales tools in order to achieve increase revenue.

Employment History

Bigel Organizing August 2016 – Present

Owner

Professional Organizing Company specializing in Residential and Office organizing solutions.

www.bigel.ca

Daniel Stuart Studios March 2014-July 2016 (Downsized)

Sales & Marketing Executive: Using a consultative sales approach to secure new business and build on existing accounts with the focus on increasing sales. Working with a variety of types and size of accounts including: Hospitality, Wholesalers’, Retailers and Designers. Proposing and implementing customized solutions based on the client’s specific needs and budgets. Oversee production from A-Z. Highly focused on client relationship building.

Increased Gross Revenue by 24% ($1,844,171.00 to $2,3845.000) in the first year by creating and implementing marketing and sales tools, building existing client relationships, sourcing new accounts, and resurrecting inactive accounts.

Increased the frequency of repeat orders by being the point of contact for all Accounts and Territory Sales Reps regarding production and all product inquiries.

Proposed and created sales quotas and monthly individual sales reports for the Sales Reps, which allowed for an increase in motivation and a clearer picture of each Rep’s target.

Trained 15 Territory Managers on each new sales tool implemented, which allowed for a shorter learning curve and for the tool to be utilized immediately, assisting in the increase of sales.

Managed and sourced new E-Tailor accounts to generate increase in on-line orders.

Increased the organization and success of trade shows by creating sales and marketing tools and ensuring production deadlines are met for product displays.

Increased Brand Awareness by creating and managing all social media platforms.

Propose and implement new product and oversee from initial concept to actualization.

Sourced, interviewed and hired new Territory Sales Reps and Administrative personnel for Head Office.

Staples EasyTech 4 Business: 2012 – 2013 (Division Closed)

Technology Account Manager: Drove IT services sales within the GTA for small and medium business clients by using a consulting sales approach. Identified key target markets, initiated calls, and secured meetings to identify client business and technology needs. Created customized solutions based on corporate business objectives. Coordinated with technical, distribution, and management teams to develop and implement technology solutions on time and on budget.

Grew unmanned territory to over $35,000 per month in gross revenue with over $8,000 in margin in less than six months.

Developed and signed 8 clients to monthly managed services contracts with an average of 34 month term and a total estimated contract value of $35,000 in just four months

Selected to spearhead major project for launching 3 core managed service offerings; including, all positioning, training and sales tool documents.

Jump IT: 2010 – 2011

Technology Account Manager: Managed and built up existing client accounts and generated new business. Developed customized solutions using a consultative sales approach to meet the business needs of client.

Increased revenue by 150% and gross profit by 125% while achieving growth in existing customer retention and new customers.

Developed relationships with IT Managers, Purchasers, Vendors and CEO’s to establish and maintain long-term business relations.

Liaised between Technical, Information and Licensing Departments to create accurate product quotes and to ensure best value, pricing and support for clients.

Provide consultation and coordinated sales of hardware and software solutions for small and medium sized business.

HCQ Technologies Inc: 2010 – 2010 (Bankruptcy)

Technology Account Manager Prospect and identify the technology needs of new and existing clients, develop and build new business relationships while maintaining and building upon existing clients.

Consulting clients on software, hardware and technology services including creating client quotes and proposals.

Coordinated sales of complete Hardware and Software solutions for businesses based in the GTA.

Developed and built relationships with clients to establish and maintain long-term business relations

Market and leverage our vendor/distribution channel partnerships to ensure best value, pricing and support for customers.

Web Krew & Dynamic Pipe: 2003-2007

Project Manager: Oversee and monitor the progress and development of various websites simultaneously through multiple departments to ensure timely launches.

Facilitated and monitored launch of various websites simultaneously through several departments including technical set up, graphics/content and marketing.

Assisted the Creative Manager with updating and maintaining site content for all projects.

Created and managed customized time/project reports for 12 employees.

Exec. Assistant to CTO: Enhancing executive's effectiveness by providing high-level information management support; representing the executive.

Provided high-level administrative support for CTO including scheduling, correspondence, creating reports and documents relating to the operations of the department.

Maintain organizational charts, coordinated conference calls and customer meetings managed calendar and acted as liaison between various department heads.

Pharmetics Inc.: 2001-2003

Account Manager: Managed existing accounts and sourced new Accounts. Perform company's in-store market research on competitor’s products in order to ensure we were competitive on price and quality of all products.

Researched and documented product profiles for Marketing Department.

Conducted Internet and in-store research on competitor’s products and pricing.

Worked closely with graphics company and head office to ensure accuracy of product labels.

Education

York University, B.A Psychology

Technical Skills

PC and Mac literate. MS Word, Excel, PowerPoint, Outlook, Pages.

Sales Force

Quick Books

Repzio (User & Web Manager)

AS/400 (User)

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