Customer Service Representative
Resume:
CHARLOTTE, NC *****
980-***-**** ******.******@*****.***
STACEY BELL
OBJECTIVE
To obtain employment in the field of customer service in a professional setting
WORK OF EXPERIENCE
04/28/2016-12/28/2016 Wood forest Matthews, North Carolina
Teller
Assist customer with questions about their account
Provide options for other products that may assist the customer
Provide excellent customer service
Contact other departments to assist with escalated concerns
02/28/2015-04/07/2016 Time Warner Cable Charlotte, North Carolina
Customer Service Representative
Answer phone in a professional manner
Review customer account to assist with customer questions
Provide options for other products to suit the customer needs
Assist customers with billing questions
02/11/2013-01/15/2015 United Health Care Concord, North Carolina
Customer Care Professional
Provide Customer Service
Research Medication for Medicare beneficiary
Answer questions on Medicare benefits
Utilize different computer system to assist with Medicare beneficiary issues
06/04/2011 – 04/10/2012 Wal-Mart Charlotte, North Carolina
Cashier
Providing Customer Service
Cash Register Operation
Responsible for stocking and restocking
Maintain the cleanliness of the front of store
10/15/2008-11/15/2008 JC Penney Pineville, North Carolina
Sales Associate
Maintained cleanliness and organization of the store
Operated the cash register
Providing customers with a positive shopping experience
Assisted customers with merchandise purchases
EDUCATION
01/2012- present Johnson C. Smith University Charlotte, NC
Biology and Chemistry Major
08/2010- 4/2011 Bennett College for Women Greensboro, NC
Biology Major
9/2008-6/2010 West Mecklenburg High School Charlotte, NC
Graduated with diploma
Skills
Microsoft Office Suite Proficient to include (Word, Excel, Outlook, PowerPoint, Access, and Publisher)
Filing
Good Verbal As Well Written Communication Skill
Awards Received
Outstanding 1st Year Biology Student
REFERENCES
Available Upon Request
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