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Manager Customer Service

Location:
Philadelphia, PA, 19124
Posted:
February 14, 2017

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Resume:

Daniel R. Mathes, Sr.

215-***-****

acytpi@r.postjobfree.com

**** ******** ******

Philadelphia, PA 19124

Professional Summary

Experienced, goal-oriented Parts Manager who applies extensive knowledge coupled with employee management experience to maintain proper inventory, adhere to budget while identifying cost saving measures, strategically oversee the parts team and foster and maintain collaborative relationships with vendors, team members, peers and management.

Experience

Parts Manager – 2013-Present

TNT Equipment Sales & Rentals, Inc. – Cinnaminson, NJ

Supervise team's assessment of requests for parts for a variety of components related to heavy duty diesel, utility equipment and hydraulic systems.

Oversee order processing to ensure timely and accurate order fulfillment including vendor contact as needed.

Provide oversight and direction on significant purchases to avoid unnecessary expense.

Supervise the tracking of all incoming and outgoing inventory in accordance with the company's procedures.

Oversight of the company’s inventory system to ensure accurate accounting and distribution of parts to mechanics and assignment of equipment to appropriate vehicles.

Ensure proper inventory levels are maintained to prevent delays in production.

Perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the company overall.

Counter/Stock Clerk – 2011-2012

Elkins Chevrolet – Marlton, NJ

Received and filled telephone orders for parts.

Maintained appropriate inventory levels.

Advised customers of substitution or modification of parts.

Counter/Stock Clerk – 2011-2012

Asplundh GMC-Isuzu Inc. – Philadelphia, PA

Determined replacement parts required according to manuals or customer request.

Received and filled telephone orders for parts.

Maintained appropriate inventory levels.

Advised customer of substitution or modification of parts.

Parts Manager – 1994-2007

Triboro Pontiac, Jeep, Eagle & Isuzu – Cinnaminson, NJ

Monitored sales activities to ensure customers receive satisfactory service.

Directed and supervised employees engaged in sales, inventory taking, and customer service.

Oversight of work activities of subordinates to maintain a productive parts division.

Maintained records of purchases, sales and requisitions.

Assigned employees to specific duties.

Acting Parts Manager

Fairway Cadillac Co. – Jenkintown, PA

Managed parts area while company was in transition to be sold.

Responsible for inventory of all parts.

Liaison between General Motors and Fairway Cadillac during the sale of the company.

Assistant Parts Manager – 1981-1993

Jack Lindsay Cadillac Co. – Jenkintown, PA

Interacted with body shops and auto repair centers to increase business.

Scheduled parts delivery and checked delivery for accuracy.

Maintained appropriate inventory levels.

Education

Frankford High School – Philadelphia, PA

Personal References

Wayne Roth – 609-***-****

John Houser – 484-***-****

Earl Stout – 609-***-****



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