Project Manager Management
Resume:
Michael H. Wellhousen
Rochester Hills, MI 48307
248-***-****/***************@*******.***
Professional Profile
I am a PMO Director, certified (PMP) Project Manager and Agile Scrum Master with over 30 years IT industry experience as a PM and Project Management Office (PMO) leader and a track record of delivering projects on-time, on-budget and to the client’s specifications/satisfaction. In this regard, the traits that distinguish me, as a superior leader, as cited by my clients, are:
Leadership -- I am able to quickly and noticeably establish/improve team morale, unity and productivity
Communication (Written and Speaking) – I can convey complex concepts in an understandable manner and am able to draw out collaborative solutions through facilitation
Relational – My overarching philosophy is, “Life is all about relationships – everything else is just details” and my servant leadership style is predicated on trust based, other focused, value providing relationships with superiors and teams
Planning & Analysis – My process/project recommendations are accepted based on the depth of my analysis and detailed plans which incorporate all project/environmental aspects
Mentorship – I have developed and improved the PM capabilities of numerous PMs and PMO staff through a holistic and practical teaching of PM concepts and processes in a relationship based approach
Attitude – I approach all assignments with passion, enthusiasm and optimism with a focus to bring out the best in others through cheerfulness, compassion and inspiration
Character – More than anything else, I am most proud that every evaluation I have ever received (from my clients and teams) have extolled my trust, integrity, compassion and professionalism
In my career I have been the head of a Project Management Office (PMO) and managed projects of various: Size (staffs in excess of 60 and budgets surpassing $8MM); Platforms/environments (Mainframe, Web-based, .Net, Client/Server, Lotus Notes, Citrix, customization of vendor packages); Industries (Banking, Insurance, Public Utilities, Automotive); and, Methodologies (traditional SDLC waterfall, Agile).
Value I can bring to your organization
PMOs exist for one purpose – to ensure projects aligned with the organization’s strategy get completed, as intended, when promised and at the agreed upon cost. I can make this happen. I have an expert level knowledge of the PMI Knowledge Areas; 30+ year track record demonstrating effective utilization of these techniques; and, The relationship skills to ensure these processes are employed practically and proficiently. In this regard, I will establish an impactful “PM Mindset”, as opposed to governing use of a “PM Toolset”, and in doing so, will eliminate unproductive bureaucratic PM processes and establish a cadre of “leaders” as opposed to “managers” which will deliver a successful project portfolio.
Highlighted PMO/PM Experiences
MBFS PMO – Led the successful on-time, on-budget completion of 20+ projects via PM mentoring, development of Schedule, Budget, Risk, Stakeholder Analysis and Communication templates and models and establishment of key performance metrics. These results, and the presentation of PM processes in an understandable and “common sense” approach, resulted in management acceptance of project management as a value added and necessary means to project success.
Comerica “Notes for Branches” – Delivered Lotus Notes to Comerica’s Retail Branch Banking system, on-time and on-budget. I was assigned as a successor PM on this initiative which was struggling due to poor leadership and team dysfunction. Through my leadership, PM competence and interpersonal skills, team unity was established via focus on a common vision and a collective sense of ownership and commitment to each other. The client identified the project as a “train wreck” prior to my leadership, and later cited the completion of this project as a major company achievement.
FCNBD PMO/Internet Bank – Head of the Electronic Banking PMO. Management of the bank’s electronic banking project portfolio and PM staff. Led the successful on-time, on-budget of a 30+ multi-located staff, $4MM, Internet Bank initiative
CSM Cornerstone – Development of a .Net data analysis system for CSM Auto. Brought in as a successor PM when the project was 3 months behind. Under my leadership, the project was completed on-time. Received a company service award based on my leadership of this project.
Professional History
Logicalis
PMO Director
04/2016-01/2017
Director of the company’s Project Management Office (PMO) responsible for 20 Project Managers (PMs) and a project portfolio exceeding 600. Established a strategic plan for the PMO covering: Staff Structure; Processes; Methodologies; Training/Education; and, Governance. Created PM staffing and project hour allocation models. Initiated and conducted a Project Risk Management training program. Revived morale of the PM staff. Established streamlined for meeting management and status reporting. Presented PMO/PM services during customer sales calls. On-time/budget of the project portfolio exceeded 90% during my tenure.
Accretive Solutions
Senior Project Manager
10/2012 – 04/2016
Project Management Office (PMO) Project Manager Coach at Mercedes Benz Financial Services (MBFS). Improved the PM maturity level of the organization, resulting in the on-time, on-budget completion of 20+ projects under my direction. Established project management tools, programs and monitoring processes covering: Cost Management, Project Scheduling, Risk Management, Stakeholder Analysis, and, Test Management. Established a detailed, facilitator led Work Breakdown Structure (WBS) generation process. Led the utilization of Mind Mapping and 7 Hat Thinking as a methodology for project and PMO decision making. Created a PM skill/leadership development program. Conducted a project portfolio analysis including an action plan to improve the organization’s PM maturity level. Reversed the negative connotation associated with PM processes via mentoring and “seminar like” presentations on Scheduling, Risk Management, Communication, Decision Making, Team Motivation and Leadership. Based on the value-added benefit of my leadership, mentoring and communication abilities, I received the Client’s “Customer One” Service Award.
Arrow Strategies
Senior Project Manager
02/2010 – 09/2012
Assigned as a Technical Project Manager for Comerica Bank responsible for the deployment of Treasury Management and Corporate applications. Successfully completed the following projects on-time and on-budget: Cash Vault System Upgrade; Reg CC System Upgrade; and, Remote Cashier’s Check System. Cited by Management as possessing superior Project Management, Leadership and Communications abilities, and based on this evaluation, I was chosen (over Comerica employees) to lead a priority one level Dodd-Frank Credit Reporting project.
Compuware Corporation
Senior Project Manager
12/1998 – 07/2009
Project Manager on Client-based and Compuware-based application development initiatives. Delivered all assigned projects on-time/on-budget including: Bank One – Internet Banking, Telephone Bill Pay, Personal Financial Management, Y2k and Bank One System Conversions; Comerica – Notes for Branches, Treasury Management Sales System, Blue Cross/Blue Shield: Cobol OS 390 Upgrade; CSM Auto: Automotive Data Analytics System. Consistently evaluated as a top-tier performer and received two (2) Compuware Service Awards for Leadership.
BankOne
Technical Project Manager
10/1998 – 11/1998
Managed the bank’s Michigan/Chicago based Internet Banking system including development and production support. Managed a multi-located team (30+) of web developers, mainframe programmers and business analysts.
First Chicago NBD
Technical Project Manager
01/1998 – 09/1998
Managed the bank’s Electronic Banking Project Management Office (PMO) and R&D Group. Led the on-time/ on-budget of the Internet Banking (this was the first combined system development initiative following the NBD and First Chicago merger) and Personal Financial Management projects. Established the Project Management Office (PMO) for Electronic Banking initiatives: Managed PM staff; Managed Electronic Banking Project Portfolio; Implementated a structure System Development Life Cycle (SDLC) methodology.
National Bank of Detroit (NBD)
Product Manager
05/1982 – 12/1997
Product Manager for NBD’s Retail Electronic Banking Group leading the introduction of the following services: Telephone Banking; Telephone Bill Payment; Debit Cards; and, PC Banking. Responsible for all aspects of product management: Research & Development, Marketing Research/Advertising, System Development, Customer Relations, Federal Compliance, Revenue (fee income) Generation; Strategic Planning; and, Portfolio Financial Management. Product Manager of NBD’s Deposit Products Fee Income Group generating annual revenues exceeding $4MM. Functioned as the Bank’s Regulatory Compliance Officer.
Education
Bachelors of Business Administration (BBA)
Western Michigan University (1982)
Kalamazoo, MI
Masters of Business Administration (MBA)
University of Detroit (1990)
Detroit, MI
Certifications
Project Management Professional (PMP)
Project Management Institute (PMI)
Certification current through 2021
Certified Agile Scrum Master (CSM)
Scrum Alliance
Certification current through 2017
Lean Six Sigma Black Belt
Management and Strategy Institute (MSI)
ITIL Foundations v3
AXELOS
Technical Skills/Proficiencies
MS Project
MS Word
MS Excel
MS PowerPoint
Traditional SDLC Methodologies
Agile Methodologies
Mind Mapping
Process Mapping
WBS Facilitation
Requirements Facilitation
7 Hat Thinking Facilitation
Risk Identification Facilitation
Outside Leadership Activities
Cub Scout Den Leader
Cub Scout Pack Committee Chairman
Boy Scout Troop Committee Chairman
Project Management Mentor
Little League Coach
Stephen Ministry Leader
Bible Study Leader
Project Management Instructor
References
Available upon request
Unsolicited leadership and performance feedback listed on LinkedIn https://www.linkedin.com/in/michaelwellhousen
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