Construction Administration
Resume:
Karen L . C ummings
Glen Burnie, MD 21061
Day Phone: 240-***-****
Email: **************@*****.***
Availability: Job Type: Permanent
Work Schedule: Full-Time
Work Experience:
RCS, LLC
7807 Cessna Ave.
Gaithersburg, MD 20879
11/2011 – 03/2015
Hours per week: 50
Executive Assistant
As an Executive Assistant my position has a great many roles. The two primary roles I fill are Customer Service/ Production Control and Office Administration. I spend approximately Seventy percent of my day is in Production Control/ Customer Service and thirty percent is given to Office Administration duties. In the Customer Service/ Production Control area my duties include but are not limited to: Receiving request for work either telephone or electronic format from established customers and new clients, and entering the required data into automated systems. Monitoring inputs/outputs within the automated systems to identify funding issues, hold-ups, and discrepancies that impacts completion of work. Maintaining excellent customer relations and developed customer rapport, diplomatically resolved customers complaints on as-needed basis. Tracking and following up with orders from vendors, resolve ordering problems and insure the right quantities and qualities are provided. Maintaining good public relations between clients as well as vendors. Keeping tract and filing all warranty information, settling warranty issues with customers as well as with manufactures products, tracking all warranty work. Evaluating key performance indicators as defined by the Company. Applying knowledge and understanding of various trades to expedite repair work and/ or roof or gutter maintenance services, approximately thirty percent of my daily time is spent performing Office Administration tasks. These include but are not limited to: Reading contracts & gathering all necessary documents required (insurance, W-9, Bonds, Security Clearances, etc.) Processing monthly billing (AIA) & any necessary reports that the clients require, helping processing weekly payroll. Preparing submittal packs, reports and project folders that covers project requirements, cost estimates, funding documents, and/or scheduling data to present to management for assignment. Maintained and produced records for auditing time-sheet, attendance records, and weekly deductions, processed new hires, payroll deduction, and terminations into the Quick Books payroll system, processed packing slips, purchase orders, and invoices for payments. Maintained records of incoming and outgoing inventory using Excel spreadsheets and Quick Books forms. Provided direct support to the Vice President and the Roofing Department Managers. Maintained inventory and order supplies; accurately calculated and made daily deposits of up to $750,000. Maintain and update MSDS information.
J&R Roofing Inc.
Jessup, MD
01/2002 - 11/2011
Hours per week: 40
Service Department Administrator
Supervisor: Val Lilley 410-***-****)
Okay to contact this Supervisor: Yes
As a Service Department Administrator/ Production controller my position has a great many roles. The two primary roles I fill are Customer Service/ Production Control and Office Administration. I spend approximately forty five percent of my day is in Customer Service and sixty percent is given to Office Administration duties. In the customer service/ production control area my duties include but are not limited to: Taking service calls from clients as well as calls from supply houses and various vendors, setting up service calls and entering data in a computer based service program, tracking service call data and mechanic’s time from start date till the service call is complete, following up with customers on work performed, maintain excellent customer relations and developed customer rapport, diplomatically resolved customers complaints on as-needed basis tract and follow up with orders from vendors, resolve ordering problems and insure the right quantities and qualities are provided, maintain good public relations between clients as well as vendors, keep track, Keeping tract and filing all warranty information, Settling warranty issues with customers as well as with manufactures products, Tracking all warranty work, Create and provide reports to management for service and warranty work and update customer database as well as many other customer service related tasks, Approximately fifty five percent of my daily time is spent performing Office Administration tasks. These include but are not limited to: Processed weekly payroll (contract / construction work and certified payroll), Maintained / produced records for auditing time-sheet, attendance records, and weekly deductions, Processed new hires, payroll deduction, and terminations into the Star Builder payroll system, Processed packing slips, purchase orders, and invoices for payment, Maintained records of incoming and outgoing inventory “producing weekly, monthly and quarterly reports”, Produced daily / monthly invoices using Excel spreadsheets, AIA forms and Dataforma formats with accuracy and superior quality, created, implemented, and maintained user friendly filing systems and databases in Excel and Word, Provided direct support to the Service Department, Developed, coordinated and tracked s cheduling for the Maintenance Program, Organized company mass mailings, Maintained inventory and order supplies, accurately calculated and made daily deposits of up to $500,000; Supervised 10+ employees on daily basis and Delegated responsibilities to employees to meet company’s expectations. Maintain and update MSDS information.
Security Equipment
Baltimore, MD
01/2000 - 01/2001
Hours per week: 40
Accounts Receivable Clerk
Supervisor: Thom Drescher 410-***-****)
Okay to contact this Supervisor: Yes
Maintain good customer relations, made collections call, settled outstanding debts with the government (SHA), Data entry of sales and parts information, Produced invoicing on excel spreadsheets. Assisted several other departments such as the Parts Department, Sales Department, and Service Department processing their records and invoices as needed Elder Care
Baltimore, MD
09/1999 - 06/2000
Hours per week: 30
Receptionist
Supervisor: Anne Copas 410-***-****)
Okay to contact this Supervisor: Yes
Answered phones, greeted family members, opened mail, updated incoming and outgoing patient records. Supervised residents (as needed in my area), finalized and recorded bank deposits and various other Receptionist duties
Kibler Construction
Finksburg, MD
11/1998 - 01/1999
Hours per week: 40
Receptionist
Supervisor: Dave Kibler 410-***-****)
Okay to contact this Supervisor: Yes
Answered phones, processed incoming shipments daily, and scheduled shipments, worked with inspectors on site, Data entry and track all work, Maintain filing system, Worked with on site foremen to ensure proper procedures were being used and maintained, by SHA standards of safety and proper tempters in the construction of highways, streets, bridges and tunnels Education: Meade High School Ft. Meade, MD
High School or equivalent 06/1992
Job Related
Training:
Experience with Microsoft Windows 95, Windows 98, Windows 2000, Windows ME and Windows XP as well as Internet Service Providers.
Microsoft Office Professional: 2000, 2003 & XP
Lotus 1-2-3
WordPerfect
Star Builder & Quick Books: (accounting software)
Data Forma: Office and Customer Service management software ExakTime: Job Clock Service
Roof Pro:
References:
Name Employer Title Phone Email
Tony Carol Sentinel Home
Mortgage
Partner/ Mortgage
Consultant
Harold Heist United States Naval
Academy
Facility Manager 443-***-****
Ken Cavin GoodYear
Dealerships
Owner 443-***-**** Indicates professional reference
Contact this candidate