Customer Service Sales

CARL SCHMIDT

**** ****** **** ***** ***** Linda,CA.92886 714-***-**** **********@*******.***

PRODUCTION MANAGEMENT / CUSTOMER SERVICE

Account Management / Business Development / Client Relations

Accomplished leader with more than 20 years of experience elevating operational quality, profitability, and productivity through strategic management of resources. Dynamic professional combining advance business acumen with construction and manufacturing background to drive goal attainment in compliance with corporate policies, procedures, and regulations. Known for elevating assigned units through enhancements in the areas of service, product development / implementation, and client relations.

Core competencies include:

Property Management / Rehab

Start-Up Operations

Team Building & Leadership

B2B / B2C Markets

Strategic Partnerships/Relations

Contract Negotiations

New Business Development

Fire / Water Damage Restoration

Project Management

Sales / Customer Service

Structural Reconstruction

Process Planning / Modeling

PROFESSIONAL EXPERIENCE

MID PENINSULA ORTHODONTICS, Palo Alto, California

Dental Technician (6/2009 – Present) Spearhead operations of manufacturing business specializing in the production of high-end orthodontic appliances. Coordinate daily functions within high pressure environment, encompassing fabrication, bookkeeping, supply chain management, shipping, and office administration. Ensure full compliance with safety and industry standards.

Selected accomplishments:

Achieved and maintain superior levels of client satisfaction and retention by ensuring the continuous delivery of top-quality products / services.

Successfully reduced average adjustment time by 25% for new system / products within orthodontist platform.

SERVPRO OF LAGUNA HILLS / LAGUNA NIGUEL

SALES / PRODUCTION MANAGEMENT (6/2013-8/2015) Integrated a comprehensive entity to allow Servpro of Laguna Hills to retain construction projects providing an additional revenue stream. Collaborate with mitigation managers, in-house labor, subcontractors, insurance claim adjusters, material suppliers, and homeowners while maintaining building codes, customer satisfaction, and profitability.

Selected accomplishments:

Developed comprehensive program to facilitate the retention of rehabilitation projects including project management, sub-contractor, in-house labor, and vender management.

Manage all construction projects exceeding profit expectations with focus on customer service, and production quality.

Established productive continuing relationships with insurance adjusters, sub-contractors, and vendors.

TERMINIX, Laguna Hills, California

SALES / CUSTOMER RELATIONS SPECIALIST (10/2010 – 8/2012) Fueled business development through strategic sales, lead generation, and overall account management. Provided scheduling and coordination of multiple projects simultaneously. Service existing clients, implementing personal service tactics and achieving account growth. Delivered presentations to clients on environmental impact of insects and chemical treatment plans. Worked collaboratively with production team and clients to ensure effective servicing.

Selected accomplishments:

Surpassed monthly sales goals with highly competitive industry through expert research, identification, and targeting of new business opportunities.

Captured new sales and delivered profitable leads through application of innovative strategies.

C&E CONSTRUCTION, Yorba Linda, California

OPERATIONS DIRECTOR (7/2003-11/2010) Orchestrated company operations focused on providing a wide range of clients with construction services. Drove revenue generation to achieve profit objectives. Ensured implementation of organizational policies, procedures, and regulations. Liaised with customers, forging productive relationships to facilitate timely and effective completion of all project phase. Led teams to achieve goals.

Selected accomplishments:

Played as instrumental in growing company revenues by working closely with all departments to facilitate communication and collaboration.

Expertly directed efforts in the area of sales, production, and quality control.

Worked effectively with cross-functional team as well as restoration companies and insurance adjusters

OAKWOOD CONSTRUCTION, Brea, California

HEAD OF PRODUCTION (8/1996-6/2003) Promoted to direct a wide range of construction projects, encompassing staff coordination, process planning, development and implementation. Forged and cultivated productive relationships with staff and clientele. Supported upper management in strategic planning with a strong focus on revenue growth. Maintained compliance with quality standards through close monitoring, scheduling, and inspection of projects.

Selected accomplishments:

Ensured the completion of all project phases on time, within budget, and in compliance with client requirements.

Led successful construction of single-family and townhomes encompassing overall coordination of contractors and subcontractors.

Previous experience includes Project Manager Role at Oakwood Construction

Education & Credentials

OHIO STATE UNIVERSITY, Columbus, Ohio

Marketing

Professional Development

American Pharmaceutical Sales Association, Structure Pest Control

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