Office manager/Operations management/Project coordinator

Executive Admin

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an Office manager, Customer Service Supervisor.

Excels in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Offers advanced computer skills in MS Office Suite and other applications/systems.

Key Skills

Accounts Payable

Accounts Receivable

Administrative Support

Audit Support

Calendar Management

Customer Service

Expense Reduction

Inventory Management

Office Management

Policies & Procedures Manuals

Records Management

Report & Document Preparation

Spreadsheet & Database Creation

Staff Development & Training

Teambuilding & Supervision

Travel and Expense Reporting

Vendor Management

Workflow Management

Experience

Jul 2016 – Nov 2016

Project & Accounting Administrator- Polymer Dynamix, New Jersey

Analyzed and presented manufacturing claims data using Sage, Excel, PowerPoint to quantify multi-year losses of $300K, facilitating reopening of insurance enquiry.

Analyzed cost drivers using Sage, Excel to facilitate renegotiation of payment with vendors, resulting in savings for storage(35%), materials(5%) and purchases(20%).

Ensured the timely, accurate processing of 300 invoices, 5 expense reports across 5 affiliates under parent umbrella.

Created cross-reference controls of bill of lading and invoices, reducing overpayments to suppliers by 15%.

Designed a Raw Material report in Excel as part of inventory management, improving financial reporting time by 2 days

September 2010 – March 2016

Operations Management/Customer service supervisor/Office management

- Ryder Logistics Worldwide, New Jersey

Coordinated with Customers, Manufacturers, Warranty, Parts, Technicians to minimize vehicle downtime and repair cost for vehicle recalls, resulting in average 1 week savings time and average $3k per vehicle.

Improved workflow management through pre-emptive service calls, inter-office communications and vendor follow-up, resulting in higher customer ratings(by 3 points) and reduced overtime annual savings by $18k.

Scheduled workflows in the planning software across 3 shifts, 12 technicians, 250 appointments per week, increasing vehicle processing volume by 10%

Improved workflow forecasts by analyzing historic vehicle data, seasonality, weather events and staff schedules to optimize vehicle downtime, processing time reducing technician downtime by 15%

Analyzed Profit and Loss Account, reduced expense by 40% from breakdown ratio, overtime management, repairs optimization and vendor management.

September 2006 – July 2008

Office Manager, Nationwide Insurance & Financial Services, Michigan

Resolved underwriting issues for Home and Auto Insurance, reducing issues

backlog by 70%.

Led the initiative to streamline pre-inspection process, improving the acceptance rate by underwriters for existing home policies by 25%.

Mentored 4 new employees on existing office protocols and software.

Assisted the owner in developing revenue generation ideas and customer retention, resulting in increased revenues by 10% and improved customer satisfaction ratio by 4 points.

Educational Qualifications: Masters in Commerce (Management from Bombay University, India); Bachelors in Commerce (Accounts & Auditing from Bombay University, India)

Additional:

U.S. Citizen

Location award for achieving Vehicle Maintenance Index(500 vehicles above 98%) goal for 4 years in Logistics

Employee award for best customer service( 9 on a scale of 10) on a for agency in Auto, Home Insurance

Location award for securing Warranty credit $300K, above specified goal of $180K.

Employee award for achieving highest satisfaction in customer survey(8 out of 10) by Audit

Trained in H & R Block Tax s/w, EPA Audit, Customer Service

Proficient in Accounting Software(Sage/Peachtree),Automated Planner Scheduler, Concur Travel & Expenses, Logistics Shop Mgmt Software, MS-Office, MS Excel, MS-PowerPoint, MS-Word, QuickBooks, ISO-2001

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