Customer Service Sales
Resume:
Anthony Grassau
Brookshire, Texas, 77423, United States
*********@*****.***
Professional Experience
Brewingz
Houston, Texas
General ManagerA pril 2015 - Present
● Re sponsible for Shift Scheduling, Personnel Management, Inventory Control, maintenance of the location and training of all new staff. Supervise up to fifteen employees per shift. Clearly and promptly communicated pertinent information to staff, such as large or last minute changes. Correctly calculated inventory and ordered appropriate supplies. Interacted positively with customers while promoting Brewingz services and policies.
Scot Industries
Brookshire, Texas
Shipping/Receiving Lead 2n d
shift September 2014- April 2015
• Responsible for Shift Scheduling, Personnel Management, Inventory Control, maintenance of the location and training of all new staff. Supervise up to five employees per shift. Clearly and promptly communicated pertinent information to staff, such as large or last minute changes. Correctly calculated inventory and ordered appropriate supplies. Interacted positively with customers while promoting Scot facilities and services.
HZI Houston Zoo
Houston,Texas
Manager/ Grounds, Buildings, Housekeeping January 2013 – May 2014
• Responsible for Shift Scheduling, Personnel Management, Inventory Control, maintenance of the location and training of all new staff. Supervise up to forty employees per shift. Clearly and promptly communicated pertinent information to staff, such as large or last minute changes. Correctly calculated inventory and ordered appropriate supplies. Interacted positively with customers while promoting zoo facilities and services.
• Taco Cabana
• Katy / Houston, Texas
Training GM / District Manager November 2010 - December 2013
• Carefully interviewed, selected, trained and supervised staff. Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits. Correctly calculated inventory and ordered appropriate supplies. Strategically developed effective marketing plans to increase sales and profits while managing costs. Led and directed team members on effective methods, operations and procedures. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Mooyah Burgers
Katy, Texas
District Manager / Area Development June 2008 - November 2010
*Worked with Moyah Corporate on introducing the brand name into Houston market
-Oversaw the construction, development, training, hiring of 4 new locations while promoting store facilities and services. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Strategically developed effective marketing plans to increase sales and profits while managing costs. Led and directed team members on effective methods, operations and procedures. Prepared for and executed new menu implementations. Developed, implemented and managed business plans to promote profitable food and beverage sales. Kainos Partner llc dba Dunkin Donuts
Las Vegas, Nevada
Area Operations Director/New Area Construction September 2003 - June 2008
*Worked with Dunkin Corporate on introducing the brand name back into Nevada market
-Oversaw the construction, development, training, hiring of 15 new locations
• Carefully interviewed, selected, trained and supervised staff. Interacted positively with customers while promoting store facilities and services. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Strategically developed effective marketing plans to increase sales and profits while managing costs. Led and directed team members on effective methods, operations and procedures. Prepared for and executed new menu implementations. Developed, implemented and managed business plans to promote profitable food and beverage sales.
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• Deli Planet dba Jason's Deli
• Las Vegas, Nevada
General Mgr / District Mgr September 1998 - September 2004
• Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits. Correctly calculated inventory and ordered appropriate supplies. Actively participated in ongoing customer service programs to build sales and rapport in the community. Led and directed team members on effective methods, operations and procedures. Prepared for and executed new menu implementations. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
IHOP
Las Vegas, Nevada
G eneral ManagerJ uly 1995 – September 1998
• Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits. Correctly calculated inventory and ordered appropriate supplies. Actively participated in ongoing customer service programs to build sales and rapport in the community. Led and directed team members on effective methods, operations and procedures. Prepared for and executed new menu implementations. Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies Education
University of Houston / Arizona State
BA, May 1994
Additional Skills
• •Service-oriented •Inventory control and record keeping •Staff scheduling •Business operations expertise •Point of Sale (POS) system operation •Marketing and advertising
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