PATRICIA MELZER ** Cinder Road

Timonium, Md *****

(Phone) 443-***-****

E-Mail- acytmk@r.postjobfree.com

Revenue Growth w Account Development & Retention w Customer Needs Assessment

Business Development w Direct Mail Marketing w Customer Service

Highly qualified, energetic professional with extensive experience in customer service and inside sales. Proven ability to thrive in fast-paced sales environment, manage multiple tasks, and increase sales revenue. Utilize excellent interpersonal and communication skills to close sales. Participate in trade shows and vendor-sponsored workshops to update and extend product knowledge and refine sales’ techniques.

Professional Experience

Inside Sales/Marketing. A & A GLOBAL, Hunt Valley, MD 2/2012-7/2013

Cold Calling leads for new prospects for plush, injection molding and powder coating. Retired

Leads were giving to Sales Executives to follow up.

Making over 400 calls per day.

Inside Sales/Marketing, GLOVER SALES GROUP, LLC, Cockeysville, MD 9/2009–5/2010

School and office furniture sales to various businesses. Sold by cold calls and leads. Made a minimum of 200 calls per day. Follow-up by mail, email and fax. Research products and features. Worked closely with outside sales executives. Handled all aspects of customer service.

Created first ever Inside Sales Department for the company resulting in additional sales for outside sales executives.

Inside Sales Representative, DOWN UNDER DESIGN, Timonium, MD 7/2007–9/2009

Develop and promote sales for firm supplying promotional wear to various businesses. Scope of responsibility includes managing order from initial acquisition through delivery and follow-up.

Prepare accurate and precise price quotations with cost-effective profit margins; collaborate with graphic designers and embroidery department, ensuring inclusion of stitch count, colors, and designs.

Act as liaison between customers and in-house departments to manage projects from initial sale through delivery. Troubleshoot, analyze, and solve problems.

Enter orders into customer database in a timely and efficient manner.

Utilize internet, mail, and telephone to source and generate new clientele and revenue.

Inside Sales Representative, Douron, Inc., Owings, Mills, MD 3/2006–6/2007

Inside Sales Representative, Douron, Inc., Owings, Mills, MD 1/1995–6/2003

Generate local sales for $55M firm selling office furniture and supplies to public and private Organizations. Address all aspects of inside sales including prospecting, cold calling, customer needs assessment, and order follow up.

Increase sales 350% in one year

oLaunch effective marketing campaigns utilizing e-mail, fax, and mail services.

oUtilize Goldmine software program to access client list; cold call approximately 200 customers per day.

Achieve long-lasting and profitable relationships with customers;

oAnnual sales to largest customer over $120,000 annually.

oApproximately 65% of customers are repeat clientele.

oSome client relationships extend over 20 years.

Inside Sales Representative, Expressway Office Solutions, Arbutus, MD 8/2004–3/2006

Handle all areas of inside sales for wholesale office supply and Furniture Company.

In less than one year, achieved average monthly sales of $40,000.

Gained new business through effective prospecting and follow up techniques, averaging four to five new accounts per day.

Built and established positive rapport with clients to gain their trust and increase revenue; resulted in over 95% repeat customers.

Previous Professional Experience

Inside Sales Representative, Price Modern, Inc., Baltimore, MD

Customer Service Representative, The Kronheim Co., Halethorpe, MD

Technological Skills

Microsoft Word, Outlook, and internet; Red Cheetah System (inventory, pricing, and purchase order software); Goldmine (software for tracking customer accounts and registering comments); Sales Genie (on-line prospecting). Excel, Salesforce.

Education

Graduated Patterson High School, Business Education

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