Manager Management

T.M. Scavron

Gladstone, NJ *****

908-***-**** or 908-***-**** (Cell)

**********@*****.***

Senior Level Director, Program/Project Manager expert on Large Program/Project Management

EXECUTIVE DISCIPLINES

IT / Infrastructure/Operations Mgmt - Strategic Business Partnership – Project Management Office Management - PMO CoE – Chaired on IT Governance Committee - Process/IT Best Practices – eCRM -eCommerce - Corporate Acquisitions / Mergers

EXPERTISE:

IT Management – Managing Global IT Organizations, Operations, Research/Development, Testing and Projects – support multiple Campus (Prudential – Merrill Lynch – Siemens – Aventis – Merck). In addition to Program Management – managing large portfolio’s, matrix staff, licenses, managed service agreements and SLAs.

As Senior Program Manager – Managed Portfolio Financials; Run Costs, Total Project Costs and Net Plan Value – Costs – Return on Investments – Net Cash In flow management quarterly. Used internal finance tool to monitor/determine NPV.

Managed and tracked Return on Investments – Assessed Financial Values less Project costs.

Managed ADP Call Center Rollout/Upgrades – TFN migrations for Avaya and coordinated Rollouts with Service Providers.

SAP Mobile Platform technology in building and deploying applications that connected to the Mobile Platform: Full SDLC, GxP, Compliance, Risks Assessment, Disaster Recovery Management for Pharma, Financial & Business Institutions.

Well verse in supporting Citrix/Windows environments, active directory, supported server build, group share, storage and RAID and F5 Load Balancing.

Manage Establishments/Operationalization of Program Management Organizations, Governance, Processes, and established career growth/objectives for organization

Directed and Lead Global Programs up to $80M – Sponsor/Directed Project Manager’s Symposium with Guest Speakers, PMI-Organization, Hewlett Packard and Forester/Gartner.

Program Manager of Project Manager’s Center of Excellence Committee; reviews and enhances project management, financial management, risk and compliances processes and tools.

IT Management of 75 people (Cross-Functional /, Diverse Team Members and Globally Structured – Managers, Engineers, Developers, Support Operations and Analysts)

Strong Leader with focus on assessing the situation; the impact; risk and seeks savings and continuous improvement

Disciplines: Data Center Moves/Fit – Ups, Citrix, Amazon Cloud Linux/Unix/Oracle – JDEdwards, CRM-Siebel, SAP CRM, Act, SalesLogix . In addition to - SAP Implementations, EDI, Exchange, Sharepoint Updates/Implementations. Corporate COTS/Custom Application Upgrades = Office Product Suites, Desktop Rollouts, Site Moves, Server Retirements.

EXPERIENCE:

Johnson and Johnson with SGS ` 9/15 – 12/16

GTS with SGS Consulting - Global SAP Program Management – Enterprise Rollout

Lead Project Managers on Transitioning / Learning New Microsoft Project Server, JIRA and SDLC Templates as they were on-boarded into the PMO Organization. Focused on assisting PMs with developing Template Project Schedule, Scorecards and Reporting Requirements from Microsoft Project Server. Active Participant in the JnJ PM CoE

Senior Program Manager – Leading Strategic Program from Design to Implementation for SAP Implementation for North America, Asia and Canada Managing several Senior Project Managers. Reporting Program Status to executive leaders for $80M program.

Review HP ALM Testing, Test Cases, Test Results, Reports for SDLC of GxP Systems

Manage and monitor Service Delivery of SAP Implementation; Monitor Remedy Tickets, CMDB, Change Control and Maintenance Releases for SAP Global Environment including managing Build/Run – Operation Costs.

Integrated SAP CRM into Lead-generation into hand-held devices, I-Phones. SAP CRM was a cloud based tool that provided capabilities to scan business cards and receive leads.

Tools: JIRA Board, Microsoft Project Server

ADP/Addison Group ` 03/15 – 09/15

IT Management/Senior Program Management

Managed CRM and Call Center Upgrade at 88 International Offices - Program Manager overseeing several work streams support global Infrastructure Upgrades, Avaya Upgrades, PBX Upgrades, Siebel CRM Rollout and BU Design/Testing/Implementation. Managed Infrastructure Testing of new TFN Lines, IVR Call Flows. Coordinated TFN line changes with Service Providers on a global level. Managed Call Flow Review/Sign-off, Skills Routing, Genesys, IVR, Clarify SA, Avaya, Session Manager and IVR Designs. Presented Arch Reviews with Business for sign off. Managed Cut Over Prep, and Go Lives of multiple Call Centers.

Provided Executive Updates – Weekly to the leadership organization; of program accomplishments, future tasks, budget, issues and risks.

Manage and monitor Service Delivery of new CRM/Call Center Implementation; Monitor Remedy Tickets, CMDB, Change Control and Maintenance Releases for Network/Workstation/Telco changes in the environment. Run Metric reports and present progress of impact to leadership

Merck - Pharma ` 03/05-03/15

IT Management/Program Management

Knowledge of HP ALM, Trackwise – Automated Testing, Change Control into ERP systems and HP ALM for testing. Reviewed Trackwise Defects, Incidents as a result of Testing

Portfolio Management

Created the Strategic Roadmap and Rolled out an Enterprise Portfolio Project Management Tools, Governance and PM Methodology processes.

Financial Management – Managed large scale portfolio of projects: Net Present Value (NPV) – managed initial investment on the project, budget and target rate of return after project was delivered. Managed the project costs, planned costs/actual costs across the portfolio. Tracked and managed ROI – Return On Investments Financial Value less Project Costs to present to business leaders. Utilized internal finance tools

Developed and deployed an IT Governance framework to help foster a consistent and effective Business-IT partnership. This model is helping to effectively manage the IT project portfolio and ensure the demand-supply balance for IT services.

Developed and successfully rolled out a Project Management Methodology for GIT deployed through a PM portal.Global IT Centers of Excellence (CoE) franchise - Program Manager: Responsible for development of the CoE. CoEs successfully launched and functioning include: Document Management, Tracking and Workflow, Project Management. Lead/Cross-Trained/Trained and Monitored Success of PM CoE Governance/Training

Managed full life cycle development of SAP Mobile – Hand held Procure to Pay, Hire to Retire and SAP internal tools on the IPad hand held devices. Managed ABAP coding development, Wireframe develop of on/off – shore developers. Managed as PM infrastructure band end infrastructure implementation to support SAP Mobile solution. Agile methodology building applications with the SAP Add-On Assembly & SAP Mobile Platform.

Managed Service Management/Program Management – IT Process Standardization, Procurement, Service Mgmt – Remedy System, CMDB, Change Control and Governance across the organization aligned with Senior IT /Business Leaders.

Development Sunset – End of Lap – Strategic Roadmaps with IT Engineers and Vendors for Oracle – Windows – Citrix – Linux – SQL – Server Hardware. Ran large scale Data Center Moves, Upgrades and Decoms in a matrix/vendor environment.

Performed Detailed Plan with Vendors to assess what IT Services were candidates for Off-shore and shift to Managed Service Providers. This was an End to End Analysis of IT Build/Run Organizations. Assessed Data Center Co-Lo locations and strategic IT Roadmap,

Program Lead the IT integration for the Organon BioSciences acquisition. Accountable for the program, projects ranging from Infrastructure to application rationalization across R&D, Sales and Marketing and Global supply chain. Managed project managers to drive individual projects.

Program Lead the Productivity Transformation Program, a cost reduction initiative to drive the synergies from integrating Schering-Plough with Organon Biosciences. Accountable for the achievement synergy savings from Global IT through multiple cost reduction initiatives through 2010.

Managed Avaya Upgrades and TFN Migrations of newly integrated site locations. Coordinated with Network, Service Providers and Facilities Management.

Sanofi-Aventis – Pharma - BioTech 8/02-1/05

Global Infrastructure Program Manager of IT Management (Contract)

Directed / Manager in Global Service Delivery Organization with Siebel $15M eCRM implementation. Presented Weekly Updates to Executive Committee; Managed Project Managers, Project Analysts, Technical 25 member team and customer relationship management.

Hands-on expertise building Windows servers, storage arrays and disaster recovery

Integrated Siebel into Hand-held devices, cell phone integration for Field Sales Leads.

Agere - Lucent - Telco & Network Infra Mfg 3/02-08/02

Program Manager of Corporate New Site Fit-Up / Moves (Contract) with ITP

Directed and Strategic Partner in the 600 plus Mid-Range/Servers; Mainframes, Tape Libraries, 100 plus (wet/dry) instrument Labs and 1000 User Site Move and Telco/Network Migration from several sites. Managed Program and $12M budget

Liz Claiborne - Retail & Mfg Chain 6/01-02/02

Manager of Global Call Center Manager

Key Executive & Mentor in ensuring Global 24 hr Critical Call Center operations exceeded SLA supporting over 1,000 Stores, Warehouse and Manufacturing Operations on a Global Basis. Managed Large Technical and Application Leads and Staff in a Matrix Environment.

Siemens - Mfg & Financial Services 01/00-06/01

IT Manager (Associate Director)

Senior IT Infrastructure Manager who managed eCommerce, Site Fit-up / Move, Data Center Operations/Mgmt, Help Desk Management, Server/Workstation Implementation/Support Teams. Managed Financial Services, Data Market Feeds/Terminals, Corporate and Field Sales Force. Enforced Data Security process and controls and permissions for the site infrastructure, applications and desktops.

Expert knowledge – hands-on building Windows Servers, Storage Arrays, Setting up Domains, Users Group Shares, Printer Servers, Citrix and Remote Access.

Merrill Lynch – Financial & Brokerage Services 07/99-01/00

IT Senior Technical Manager with TSR (Contract).

Managed Staff for Brokerage Support, master data feeds, Bloomberg Terminals, IT Support for several trading floor organizations.

Managed Help Desk, Network Administration, ITL Process, Desktop Support, Desktop Deployment and SMS Development Teams consisting of 4 – Team Leads and 50 associates who supported 7,000 associates.

Aventis / HiServ- BioTech Pharma 07/98-07/99

IT Manager

Managed Help Desk, Network Administration, Desktop Support, Desktop Deployment and SMS Development Teams consisting of 2 – Team Leads and 15 associates who supported multi-regional site.

Expert knowledge – hands-on building Novell, Windows Servers, Storage Arrays, Setting up Domains, Users Group Shares, Printer Servers, Citrix and Remote Access.

Credentials

University of South Florida – Technical Training

Dale Carnegie “Leadership Training for Managers”; Dale Carnegie “Corporate Solutions Process” consisting of Executive Briefing, Leadership Team; Vision Meetings, Coaching Services and Follow-up series with Teams”

Program Management, PgMT– George Washington University Certificate of Completion

ITIL Foundation V3

CISSP Training at Raritan Valley Community College

System Development Life Cycle (SDLC)

SIGMA Raritan Valley Community College- Green Belt

Harvard Manage Mentor (Managed Services, Business Management and Process Management Courses)

Cisco Training Achievement C.N.A., C.C.N.P.

Licensed NJ Realtor 90’s

Tools: Project Server, Microsoft Server, Clarity, JIRA Board to name a few

Testing Tools: PVCS, HP ALM, TrackWise – Defects/Incidents

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