Human Resources Manager
Resume:
MILENA ZEPEDA
San Antonio, TX 78231 United States
Email: acytl9@r.postjobfree.com; acytl9@r.postjobfree.com
Day Phone: 210-***-****
Mobile Phone: 210-***-****
EXPERIENCE
HQ Air Force Personnel Center (AFPC) 1 10/2016 to Present
Randolph Air Force Base, TX 78250, United States Hours per week: 40
Human Resources Specialist Federal Grade: GS-0201-09
Supervisor: Marisol Madera:
DUTIES, ACCOMPLISHMENTS AND RELATED SKILLS: Serves as a Human Resources Specialist focusing on recruitment and/or retention flexibilities and placement. Assists the organizations to achieve the mission and goal of improving the recruitment and retention personnel. Processes personnel actions and utilizes automatic recruitment, retention and staffing system/programs to perform external and/or internal placement and recruitment programs. Performs management advisory services to managers on various staffing and recruitment policies, programs and regulations to develop solutions considering the total human resources viewpoint. Reviews Request of Personnel Action (RPA) checklist for selected recruitment sources and type of position; reviews position description and position build information; ensures recruitment requested is appropriate for the position being filled. Drafts and posts vacancy announcements on USA Staffing, in accordance with the Office of Personnel Management, Air Force, and guidelines/regulations. Researches operating guides to ensure all information is accurate and conforms to business processes. Provides continuing technical advice to management on recruitment strategies, sources & programs. Produces error free certificate of eligible lists, verifies employment eligibility and qualifications for positions. Verifies that Priority Placement candidates are cleared before selection procedures. Performs all duties associated with coding and processing a full range of personnel actions in accordance with applicable regulatory guidance. Processes actions including appointment, transfer, inter-agency transfer, conversion to appointment, promotion, reassignment, change to lower grade, position change, many of which involve unique and complex issues; actions are updated well within established timelines, with high accuracy. Performs pay setting and salary determinations. Update actions, audit certificates. Maneuvers within the Defense Civilian Personnel Data System (DCPDS) and the Electronic Official Personal Folder (eOPF), Onboarding Manager, the Automated Stopper and Referral System (ASARS), and USA Staffing efficiently.
U.S. Army Medical Command (MEDCOM) 05/2014 to 10/2016
Fort Sam Houston, TX 78234, United States Hours per week: 40
Human Resources Specialist Federal Grade: GS-0201-09
Supervisor: SFC Janette Henriquez Phone: 210-***-****
DUTIES ACCOMPLISHMENTS AND RELATED SKILLS: Subject matter expert responsible for applying wide range of Human Resources methods, principles and practices related to civilian recruitment and placement, and military personnel practices. Provides specialized technical support, advice, and guidance to various military department heads regarding a myriad of active military and civilian-military personnel programs, such as evaluations, awards, and leaves of absence, disciplinary actions, and travel orders. Help drive the implementation of personnel-related actions by providing guidance on military and federal civilian Human Resources (HR) policies and procedures to internal customers as well as external agencies collaborating with division. Analyzes and collects data pertaining to military HR programs such as AMEDD Accessions Boards, Special Awards Program, Awards Process, Evaluations, Special Actions and Special Pay.
HR PROGRAM ADMINISTRATION: Serves as the HR principal point for employees and management support programs. Prepares written reports with recommendations by decision markers regarding personnel assets and readiness of various subordinate agencies. Maintains correspondence files, records disposition, travel authorization, mail distribution, and reporting requirement records. Prepare and update HR databases and schedules. Provide input into the development of policies and procedures pertaining to personnel actions, including assignments, awards, and evaluations for all assigned and attached military personnel and federal civilian personnel. Ensure all proposals adequately address upcoming personnel needs by analyzing organizational requirements based upon database records, inspections, and command guidance. Receives changes to the Department of Defense, Department of the Army, and the Medical Command policies and procedures and identifies changes required in areas of responsibility. Participates with other HR-area team members in planning and drafting military HR policies and guides to meet the needs and goals of the command; prepares recommendations for guidance and procedures and implements approved changes, provides accurate and timely responses to requests information and answering questions, responding to correspondence, or preparing reports or briefings by retrieving data from various data bases and other information sources.
WORKFORCE PLANNING: Use proprietary databases and personnel tracking systems, such as Military Personnel (MILPER) information databases (Enlisted Distribution and Assignment System, Electronic Military Personnel Office, Total Officer Personnel Management Information System, and Personnel Tempo to generate organization-specific reports used to determine staffing needs and personnel readiness prior to global deployment. Monitor organizational mission and program growth to ascertain support staffing level adjustments and/or the need for specialized staff necessary to provide ongoing support.
TECHNICAL CONSULTATION: Provides management advisory to organizations. Develop plans and implement instructions by applying accepted criteria, principles, and standard methods to resolve a variety of conventional issues, and coordinating those decisions with various activities, to resolve problems. Serve as a Subject Matter Expert (SME) on all Department of the Army (DA) and Department of Defense (DOD) publications, Military Personnel (MILPER) Messages, regulations, directives, and other material pertaining to the management of military personnel. Advice senior leadership on common HR/employment laws such as ADA, Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA), EO, and others in the interpretation of applicable situations; participates in special initiatives, studies, projects and affirmative employment activities. Participates in the Organizational Inspection Program (OIP), Staff Assistance Visits (SAV) to subordinate units.
ORAL/WRITTEN COMMUNICATIONS: Consult clients and managers on various HR matters, personnel actions, and programs. Collaborate with external agencies to collect relevant information and address personnel actions such as promotions, awards, disciplinary actions, and personnel operations. Prepare official correspondence and personnel evaluations. Serve as an SME regarding solutions to emerging problems and organizational challenges.
HQ, U.S. Army Medical Command (MEDCOM) 09/2011 to 04/2013
Fort Sam Houston, TX 78234, United States $77,833.58 per year Average hours per week: 40
Manager, Military Human Resources Actions Branch Federal Grade: N/A
Supervisor: Eddie Oliver Phone: 210-***-****
DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS: Served as the primary staff coordinator of all military HR actions for the staffing and processing of critical personnel documents for an element consisting of over 30,000 personnel spread-out world-wide, including the Office of the Surgeon General, 12 major subordinate commands, and 2 global field operating agencies. Supervised seven civilian employees in the handling and processing of a myriad of military personnel actions.
HR PROGRAM MANAGEMENT AND ADMINISTRATION: Exercised knowledge and skills in applying HR methods, statutes, procedures, and operations sufficient to accomplish moderately complex problems within the department. Provided information; complete civilian or military forms and applications for actions or benefits; request HR records from the records center; initiated HR actions in Defense Civilian Personnel Data System (DCPDS), maintained files and/or employee records, position descriptions, training records, and other HR items; and used a Personal Computer (PC) to enter data, complete forms, and correct errors and omissions in HR documents, files, and records.
Research and support: Supported HR specialists involved in one or more specialties, such as classification, employee benefits, or military; electronically extracted, revised, or sorted information from files, records, or databases. Planned, coordinated, and developed facts, and/or resolved support problems in one or more HR specialties. Used online HR resources to obtain information accessible over the Internet, as needed. Researched minor complaints or problems and summarized HR facts and issues. Prepared and presented detailed reports based on metrics, employee data, and staffing needs. Processed and monitored requests for resources and supplies, ensuring on-time ordering and timely delivery on a global basis in support of field operations.
TRAINING MANAGEMENT: Developed a robust, real-world training curricula designed to enhance personnel skills set, knowledge and achieve cross-functionality with the workplace. Created training plans for Health Services Human Resources Officer Course (70F) focusing on leadership and basic HR principles. Spearheaded the realignment of several Medical Command (MEDCOM) Unit Identification Codes (UICs) to provide better command oversight and military-processing operations support. Implemented a weekly training program to cross-train staff on the various functions performed within the branch; program ensured continuance of operations during staff shortages. Assisted in conducting and coordinating regional virtual training efforts to ensure a bi-directional flow of relevant information, policies, and procedures within the subordinate commands.
REPORTING: Assisted in the preparation and verification of data for several critical MEDCOM status reports to ensure all Army Human Resources Commands MEDCOM, Medical Service Corps, and Field Operating Agencies (FOA) statuses were tracked.
ACCOMPLISHMENTS:
*Rejuvenated the organization’s Newcomers Orientation program, ensuring all newly assigned personnel were acquainted with the organization and its mission, and met initial training requirements. Assisted in synchronizing and streamlining personnel processes to enhance support of operations.
HQ, U.S. Army Forces Command (FORSCOM) 12/2010 to 09/2011
Fort McPherson, GA 30330, United States $73,912.00 per year
Executive Assistant Average hours per week: 40
Supervisor: Ronald T. Riling 256-***-****
Duties, Accomplishments and Related Skills:
Served as the Executive Administrative Assistant for the unit’s Director. Managed, coordinated, and scheduled daily activities; synchronized staff sections calendars for critical unit events and conferences. Planned and booked travel arrangements for direct Supervisor. Prepared and reviewed incoming and outgoing correspondence. Supervised two junior enlisted personnel. Held additional oversight of the unit’s Defense Travel System (DTS) data input tasks, calendar maintenance, travel arrangements, and office files and database management.
ADMINISTRATIVE SERVICES: Orchestrated all incoming and outgoing communication, including telephone calls, written correspondence, and electronic communications. Maintained staff records, including training, attendance, and leaves of absence. Requisitioned and rationed office supplies and resources. Scheduled meetings (both onsite and offsite) for principals. Arranged travel schedules, transportation, lodging, meals and entertainment, and other excursion items to support Supervisor’s primary business goals. Handled conference details such as venue, catering, speakers, registration, lodging, transportation, etc. Managed files and initiated requests for data from other divisions, ensuring proper handling of information. Performed transcribing duties. Designed and organized filing systems.
REPORTING: Prepared a wide variety of recurring internal reports and documents from information obtained from the staff, files, and other sources. Utilized grammar, spelling, punctuation, and required formats sufficient to recognize and correct such errors in correspondence and reports. Prepared information needed for budget reports. Composed complex, non-technical correspondence. Followed up with staff members to ensure various commitments made at conferences and meetings were met.
OFFICE MANAGEMENT: Demonstrated an advanced knowledge of administrative concepts, principles, and practices sufficient to perform, independently, such duties as eliminating conflict and duplication in extensive office procedures; determining when new procedures were needed; evaluating new office machines and recommending acceptance or rejection of their use; recommending a restructuring of the way clerical activities were carried out; adapting policies or procedures to emergencies and establishing practices or procedures to meet new situations; and offering clarification to colleagues confused by policies, procedures, or guidelines.
MATERIAL DEVELOPMENT: Applied a comprehensive knowledge of the Supervisor’s policies and views on all significant matters affecting the organization in the development of materials used in speeches, reports, and presentations. Conducted extensive research into assigned subjects and developed outlines for use by Supervisor.
LIAISON: Represented Supervisor in staff meetings, informal briefings and other business affairs during his absence. Relayed findings and feedback to Supervisor for consideration in determining business objectives and goals. Synchronized support and efforts from external agencies and senior- leaders to support the agency’s objectives.
ACCOMPLISHMENTS:
*Tracked and processed more than 600 time-sensitive administrative actions in a seven-month period with zero errors; received a Sergeant Major of the Army (SMA) Coin of Excellence.
*Applied knowledge gleaned from successful completion of Defense Travel System (DTS) Certifying Official’s course to earn top ratings during a surprise inspection visit.
*Expertly managed the Commander’s business calendar to include more than 40 trips and 500 tasks and events.
*Prepared Commander’s monthly expense reports, ensuring proper coding and documentation of all receipts submitted for reimbursement.
EDUCATION
Webster University Major: Human Resources Management
St. Louis, MO, United States Minor: N/A
Master’s Degree GPA: 3.78
Completion Date: 03/2015 36 Semester Credits Earned
Relevant Coursework, Licensures and Certifications:
Transferred coursework (University of Phoenix Online): Foundations of Problem-Based Learning, Managing the Business Enterprise, Intro to Finance/Accounting, Human Capital Development, Employment Law, Training and Development, Staffing and Selection Compensation, Organizational Behavior, Labor Management Relations, Security Management, Integrated Studies in Human Resources Management.
Excelsior College Major: Liberal Arts
Albany, NY, United States Minor: N/A
Bachelor’s Degree
Completion Date: 08/2007 120 Semester Credits Earned
Relevant Coursework, Licensures and Certifications:
Area of Study Focus: Administration/Management Studies
Principles of Supervision, Business Writing, Business Ethics, Human Sexual Behavior, Leadership, Methods of Instruction, Office Procedures, Management Problems, Human Resources Management,
Miami-Dade Community College Major: Criminal Justice
Miami, FL, United States Minor: N/A
Associate’s Degree GPA: 2.91
Completion Date: 12/1988 98 Semester Credits Earned
ADDITIONAL INFORMATION:
Active Secret Clearance valid through 10/30/2025
Certifications:
Certified Ethics Associate (CEA) Completion Date: 02/2016
Lean Six Sigma White Belt Completion Date: 2/2016
Certified Team Supervisor Completion Date: 2/2016
SUPERVISOR QUOTE: “Rock-solid performer whose technical abilities are key to mission accomplishment; consistently provides expert administrative and operational support.”
JAMES D. THURMAN, Commanding General, Headquarters, U.S. Forces Command
PROFESSIONAL SUMMARY: Bilingual (English / Spanish) Human Resources Professional with over 24 years of experience in Military Human Resources and Personnel management, administration, and technical skill training with the United States Army developing plans, policies, processes, and cutting-edge personnel solutions aimed at supporting high-tempo global military operations. Subject Matter Expert in various military, federal, and local regulations promoting equal opportunity in the workplace. Highly motivated and energetic professional with excellent communications, and organizational skills, capable of multi-tasking, problem solving and decision making in the Human Resources arena. Efficient manager with a verifiable track record of meeting tight deadlines, producing outstanding results, and establishing strategic business relations with agencies / personnel inside and outside the organization.
HR PROGRAM ADMINISTRATION: Apply knowledge of various military-specific programs such as the education benefits, which affects personnel recruitment and training. Identify training and personnel quotas necessary to support specific organizational functions and initiate the required orders to secure such actions. Assist in determining appropriate primary and secondary Military Occupational Specialty (MOS) codes, the nature of last discharge, the nature of reserve obligations, and eligibility for transfer from one branch or organizational component to another, eligibility for promotion, and similar matters.
COMPLIANCE: Examine information contained in applications, statements of service, correspondence, official military HR folders, and official publications. Compute total creditable service for retirement or other purposes and initiate actions requesting clarification relating to creditability of certain types of service. Ensure all organizational practices adhere to established laws and regulations.
STAFF DEVELOPMENT: Verify staff eligibility for certification examinations. Assist service members complete training forms for use in obtaining college credit, and ensure course prerequisites are met for the requested training. Arrange for training and exams. Serve as a technical consultant regarding HR matters.
MILITARY EXPERIENCE:
Senior, Human Resources Manager, 1st Medical Brigade, Fort Hood, TX 12/2009 to 09/2011
Senior, Human Resources Manager, 83rd Ordnance Battalion, Okinawa, Japan, 11/2007 to 11/2009
Senior, Human Resources Manager, HQ, A Co., 3rd Battalion, 60th Infantry Regiment Fort Jackson, SC, 06/2005 to 10/2007
HR Manager, A Company, 1st Battalion, 28th Infantry Regiment, Fort Jackson, SC, 07/2004 to 05/2005
Chief of Staff Administrative Assistant, HHC, 4th Infantry Division, Fort Hood, TX, 07/2002 to 06/2004
Senior Personnel Services Manager, HHC, 4th Infantry Division, Fort Hood, TX, 02/2002 to 06/2002
Assistant Personnel Services Manager, HHC, 4th Infantry Division, Fort Hood, TX, 02/2000 to 01/2002
Readiness and Actions Manager, HHC, 4th Infantry Division, Fort Hood, TX, 02/1999 to 01/2000
Personnel Services Manager, B Detachment, 516th Personnel Service Battalion, 12/1997 to 01/1999
Manager, Awards Section, Company A, Fort Knox, KY, 12/1996 to 11/1997
Enlisted Promotions Manager, Fort Knox, KY, 01/1993 to 11/1996
SPECIFIC QUALIFICATIONS:
Strong oral and written communication skills. Strong working knowledge of Equal Opportunity (EO); sexual harassment prevention; workplace issues; drug and substance abuse; federal employment compliance; military and civilian Human Resources (HR) programs; classifications; recruitment and placement; employee benefits; employee training and development, HR development; performance management, labor relations; compensation; organizational challenges; Americans with Disabilities Act (ADA); Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) laws; insurance benefit administration.
REFERENCES
Marisol M. Robledo
Department of the Army
Joint-Base San Antonio, TX
Human Resources Policy & Programs Officer
acytl9@r.postjobfree.com
John T. Rousey
Department of the Army (DA) HQ, U.S. Army Medical Command
Joint-Base San Antonio, TX
Human Resources Specialist
acytl9@r.postjobfree.com
Eddie B. Oliver
U.S. Army Human Resources Command, Fort Knox, KY
Medical Services Human Resources Officer
acytl9@r.postjobfree.com
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