Carolyn White

**** ***** *******, *******, ** ***49

PHONE: 312-***-**** acytip@r.postjobfree.com

C ustomer Service Representative

Providing Exceptional Service . .. Building Loyal Relationships . ..

Dynamic customer service professional experienced in hospitality industry.

Productive relationship builder; excel at listening to customer needs, articulating product benefits and

creating solutions that provide value to the customer.

Highly professional--dependable, reliable and able to perform duties with minimal supervision.

Experience

Panera Bread, Chicago, IL

Associate Trainer, 4/2013 to Present

Train newly hired associates on the proper ways of making food items and following the correct procedures

set by the caf and food and sanitation department of the city.

Help promote the caf by providing great customer service and a clean safe environment.

Create variety different entrees and beverages for the customer's meal in a quick, timely fashion.

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the

first call and avoid escalation of issues.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with

customers from diverse backgrounds.

Residence Inn by Marriott Chicago, Oakbrook, IL

Housekeeping, 5/2011 to 3/2013

Perform any combination of light cleaning duties to maintain the establishment rooms, which includes

making beds, replenishing linens, and vacuuming.

Provide friendly customer service to guests throughout the day when needed.

Maintain all cleaning equipment and materials in a safe and sanitary working condition. Also monitor and

report necessary domestic repairs and replacements.

Education

John Marshall High School, Chicago, IL

Attended 9/1994 - 6/1998

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