Customer Service Manager

SUAIBATUL ASLAMIAH BT MOHD SAAD

NO**, JLN LURAH *6

KG KEMPAS BARU,JALAN LURAH (1-22)

*****, ***** *****, *****.

Tel:+601********/+601********

Email:********.**@*****.***

Career Objective:

To work as a Beauty consultant and help

clients in choosing the best beauty

Product suitable to their lifestyles.

Core Competencies:

• Excellent knowledge of various types of hair,

Skin treatment and make-up.

• Ability to suggest tips for treating all skin-related

Problems

• Good customer service and interpersonal skills

• Fluent in English and Bahasa

• Comprehensive knowledge of advance beauty product

And its applying techniques

• Ability to maintain good relationship with colleagues and clients

• Possess pleasing personality with effective time management skills

• Multi-tasking skills and ability to meet client’s requirement

EDUCATIONAL SUMMARY

SEKOLAH KEBANGSAAN SECTION 24(PMR)

SEKOLAH KEBANGSAAN SECTION 16(SPM)

Professional Experience:

SPA and RELEXING GARDEN

2010 – present

• Advising clients about cosmetics product for skin face and nails care

• Meeting clients to understand their need and offering them right advice

• Performing task like introducing and promoting special products to clients as per their

Requirements

• Giving demonstration on customers

• Testing products before applying it in clients skin

• Supervising and monitoring services offered to clients by staff

Senor Beauty Consultant

THE BODY SHOP SACC MALL, SHAH ALAM MALAYSIA.

2011-2016

• Studied products launched by companies and got

Clarification from the research and development

Departments on certain queries

• Assisted clients in applying cosmetics or skin care and explained them about highlighting

Facial features

• Kept track and suggestions about types of bath and beauty products to use

• Displaying, stocking, and ordering fast-moving product

• Trained junior members in customers service

• Attend and solved customers queries and concern in a warm professional manner

• Provided personalized beauty service to regular customers

• Set and achieve personal sales goals while supporting the goals of the team

• Initiate service consultations by asking open-ended questions to learn

• Perform daily department maintenance task including stock work re-merchandising

Display price markdowns merchandise transfers and light cleaning

• Wrapped gifted customers request for surprise

Service Center

Call Canter, TOSHIBA MALAYSIA

2016

• Handle customer inquiries, complaints, billing question and payment extension/service requests.

• Calm angry callers, repair trust, locate resources for problem resolution and desing best-option solutions

• Manage upset customers, conflicts and challenging situations

• Work in teams and in a self-directed environment

• Help company attain the highest customer service ratings(as determined by external auditors)

--earned 100% marks in all categarie including communication skills, listening skills, problem resolution and politeness.

Reference:

MRS. FAEZA

SPA AND RELEXING

BEAUTY EXPERT

TEL:+019909292

MRS . RINA

THE BODY SHOP SACC MALL, MALAYSIA.

ASSISTANT MANAGER

TEL:+601********

MR. ARIFF

TOSHIBA SERVICE CENTER

SENIOR EXECUTIVE

TEL:+018*******

Contact this candidate