Customer Service Data Entry

Tonya L. Stewart

Norfolk, VA ***** • 757-***-**** • *********@*****.***

Customer Service and Administrative Specialist

Versatile and self-motivated customer service and management professional with a track record of success, goal achievement, conflict resolution and increasing productivity; 14+ years of experience in roles of increasing responsibility; Active Secret Clearance; Honorably discharged U.S. Navy veteran; 4X Navy and Marine Corps Achievement Medal recipient

Professional Highlights

Oversaw daily operations for staff of 45 Department of Defense personnel, to include records management, drafting of professional correspondence, operating office equipment, scheduling, training, conducting presentations and data entry

Directly supervised, trained, mentored and counseled over 250 military and civilian personnel in customer service, food service operations, physical fitness, hospitality, safety and compliance

Earned reputation as a Subject Matter Expert for operations, maintenance and material readiness, becoming sought after for technical expertise and problem solving ability

Organized and executed the arrangement of over 30 celebratory and commemorative events during Naval career, often with foreign dignitaries and senior military leadership in attendance

Skills Summary

Microsoft Office Suite

Records Management

Inventory Management/Distribution

Scheduling/ Planning

Personnel Management

Purchasing/Procurement Methods

Office Administration

Event Coordination

Logistics Support

Data Entry

Compliance Enforcement

Budget Analysis & Management

Work History

Regional Navy Mail Center – Naval Station Norfolk, Norfolk, VA

Mail Clerk and Administrative Assistant 2016 - Present

Identifies, develops and implements strategic and logistical plans for receiving, sorting and distributing mail

Receives, sorts, and distributes outgoing postal, consolidated, guard mail, UPS and FEDEX received from authorized commands

Demonstrates to peers communication techniques to increase exceptional customer service

Operates a wide variety of automated mail processing equipment, automatic postage machines, automatic tracking equipment and FEDEX/UPS parcel shipping systems

Expertly maintains daily and monthly financial receipts and reports in a most organized manner

Checks items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing

U.S. Navy (Various locations)

Culinary Operations Specialist and Supervisor 2002 – 2016

Operated kitchen and dining facilities; kept records of supplies and financial budgets; operated and managed living quarters aboard ships and at shore based motel/hotel type quarter; assisted Supply Officer in ordering and storage of subsistence items and procurement of equipment and supplies

As Building Supervisor

Improved the quality of life for 267 service members at Groshong Hall, Naval Station Norfolk by ensuring room readiness matched building manager reports, the daily validation of vacant room reports and the timely and courteous resolution of trouble calls and maintenance matters

Drafted correspondence, managed supply inventory, and recorded messages

Conducted routine follow-up calls to assess customer satisfaction and determine areas for improvement

Managed inventory and ordered supplies for office; directed purchase orders and invoices to required departments and personnel

Tonya L. Stewart

Norfolk, VA 23504 • 757-***-**** • *********@*****.***

As Damage Control Supervisor

Served as 3M(Maintenance and Material Management) Work Center Supervisor, earning 100% Recorded Accomplishments Rate and a score of “OUTSTANDING” on all spot checks while ensuring the completion of maintenance related requirements for two divisions and 300 work spaces

Supervised 8 division Damage Control Supervisors in the completion of over 5,564 maintenance related items in addition to maintaining the accompanying documentation and records

As Dining Facility Supervisor

Oversaw the daily preparation of over 7,500 meals, the sanitation of related spaces and the supervision of 37 kitchen and facility staff members while serving on the USS Iwo Jima

Created and implemented an effective training program producing 8 promotions, coordinated annual training for 46 staff members and maintained mandatory qualifications and safety practices while assigned to the White House

Carefully prepared menus for daily operations, special events and varying dietary needs

Maintained records of financial transactions and submitted required reports

Routed purchase and invoice documents to appropriate recipients

Education

Bachelor of Science, Business Management & Logistics, St. Leo University, In Progress, 63 credits to date

Certification, Work Center Supervisor, Department of the Navy, 2014

Certification, First Line Leadership Training, Department of Defense (DoD), 2006

Culinary “A” School, Joint Culinary School for Excellence, Ft. Lee, VA, 2002

These positions will provide information to the students and the public for college programs, courses, and events. Assist students using the college’s online Student Information System, phone registration, online courses, Blackboard and student email systems. Also supplies detailed information from the college schedule, handbook and catalog to potential students. The Information Specialist will maintain the contacts database and assist website maintenance. In addition to telephone support the position will provide support in response to email received to the information center. Knowledge and ability to use proper business phone etiquette. Demonstrated computer skills with data entry systems, word processing, and spreadsheet and database programs. Internet and electronic email knowledge. Must also possess exceptional oral and written communication skills, while functioning in a fast-paced environment. Ability to manage multiple responsibilities, in conjunction with superior customer service. Skills in proof reading. Knowledge of and experience using the PeopleSoft Student Information System or other electronic student system. Knowledge of TCC’s courses, programs, admissions procedures, events and mission. Prior customer service or call center experience preferably in an education setting. Associate Degree, or currently enrolled college student. Ability to comprehend and speak Spanish

Contact this candidate