Cindy Boyll

Senior Loan Service Representative

Brookeville, MD 20833

acytgv@r.postjobfree.com - 301-***-****

I am a professional, detail-oriental individual who performs well in a fast-paced, challenging

environment. I have excellent organizational skills and problem solving abilities. I excel at

working independently and am highly motivated to do well in my career whether independently

or within a team environment. I am looking to obtain a position that will enable me to utilize my

skills and truly explore my professional abilities.

Authorized to work in the US for any employer

WORK EXPERIENCE

Senior Loan Service Representative

Presidential Bank, FSB - Bethesda, MD - November 2001 to August 2016

Responsible for the administrative functions of the loan preparations through organizing loan

files, following established policies and procedures to provide loan servicing assistance to internal and external

customers by performing file audits and review functions, monitoring

insurance, boarding and servicing commercial, real estate, construction and installment loans

reconciling accounts, and entering loan data into core system.

Ability to comprehend all function areas relating to servicing loans

Excellent communication skills and proven effectiveness in working with various internal and external contacts

Ability to work with wide range of personalities in a courteous, effective and efficient

manner

Ability to work under the stress of meeting deadlines while ensuring compliance with all

policies, procedures, legal and ethical guidelines.

Experience with post and balance 1st mortgage, commercial loan consumer loan payment

transactions to servicing database.

Ability to perform end of day functions on servicing database and balance daily cashbox for operations under

strict time constraints.

Review daily loan reports and distribute as needed

Tracks and post close loans on the tax service, flood certifications, and delinquent tax report

Pay all hazard insurance insurance bills and review cancellation notifications

Perform other reasonable duties, including back up of other loan servicing staff, as assigned by immediate

supervisor

Maintain force placed hazard policies

Maintain condo insurance policies

Maintain flood insurance policies

Audit all consumer loans and prepare files for scanning

Remain inform of changes in Bank policies, procedures, and products

Provide assistance on loan servicing inquiries regarding payment inquiries, transaction

research, error resolution and general loan account questions

Train new loan service representatives

Service & Control Manager

Citibank - Bethesda, MD

Managed over 4 other employees as part of the customer service staff. Service and Operations

oriented position regarding customer service, operations, branch audits, bank products, establish

new deposit relationships, and maintain and improved existing relationships. Perform monthly as well as

quarterly audits. Maintained a high score on all audits. Assisted customers with any issues regarding sales

or service. Customer service standards were recognized during mystery shops of with a record of over 90%

on all mystery shops.

Perform daily audits

Perform monthly audits

Perform quarterly audits

Experience with teller transactions

Perform annual reviews

Enforces dual control procedures at all times

Assists new tellers with training

Keep staff informed of pertinent changes in operational policy and procedures

Prepares teller performance appraisals and disciplinary notices as required

Audit teller drawers

Maintains and tests alarms and other security devices.

Performs pre-audits to ensure ongoing adherence with compliance procedures.

Facilitates meetings to disseminate operational information.

Meets with staff regarding branch security and safety issues

Ensures excellent customer service skills are practice by all staff members.

Schedule tellers for adequate coverage at all times.

Keeps educated on all deposits, business and consumer loan products

Reports facility/building concerns to maintenance

Prepare documentation for scanning

EDUCATION

Business

Ivy Tech State College - Terre Haute, IN

SKILLS

AUDIT (10+ years), CUSTOMER SERVICE (10+ years), EXCELLENT CUSTOMER SERVICE SKILLS (10+

years), RECEPTIONIST (10+ years), RETAIL SALES (10+ years), LOANS (10+ years), MORTGAGE (10+

years)

LINKS

http://acytgv@r.postjobfree.com

AWARDS

Above and Beyond

Employee of the year

Customer Service

CERTIFICATIONS/LICENSES

Certificate in Bankers of America

ADDITIONAL INFORMATION

Skills

Ability to comprehend all function areas to servicing loans

Excellent communications skills and proven effectiveness in working with various internal and

external contacts

Ability to work with wide range of personalities in a courteous, effective and efficient manner

Ability to input data accurately and efficiently into computer software systems

Ability to multitask by handling several details in a timely manner

Ability to comprehend all function areas relating to servicing loans

Ability to resolve questions and problems al also to manage personal work flow and meet

deadlines

Ability to work under the stress of meeting deadlines while ensuring compliance with all

policies, procedures, legal and ethical guidelines

Ability to exchange information and to report facts and technical information clearly and

concisely

Knowledge of microsoft word and microsoft excel

Excellent customer service skills

Audit Loan Servicing Files

Scan loan files

Posting 1st Mortgage Payments

Monitoring and disbursement of real estate taxes & escrowed accounts

Good Leadership Skills

Contact this candidate