Raghavendra.K.R

S/o Ramachandra.k.v

#**,**** *****, *******, ***********,

Bengaluru, Karnataka-560026.

Email:acytgp@r.postjobfree.com Cell no- 984-***-****, 807-***-****, 907*******.

Objective:

To further pursue my desired career in Software, Networking and PC technologies and become a part of a company’s desire to be more competitive and successful. I will do this by implementing my best efforts and acquired skills to resolve any issue, learn new things about the company, and to enhance my career path. I believe by owning each problem as if it were my own personal issue, and working quickly and efficiently to resolve the issues gives me the ability to go above and beyond my expected duties, therefore achieving customer and employee satisfaction.

Educational Qualification:

Diploma in Electronics & communication and engineering from Board of Technical Education

With 63.87%.

PGD Diploma in mobile & computer motherboards Embedded Technology from AICTE Delhi.

Completed Industry level ITIL training diploma & COBC Exam with 98%.

SSLC from (Karnataka secondary education board) with 74%.

Experience

BRIEF OVERVIEW

Overall 8+years of experience in the field of Hardware up to chip level servicing i,e, L3 level, and Networking & All windows platform OS & applications that runs in.exe format.

Rich experience across functional area of Hardware, fieldwork & Customer Care & managerial skills.

Track record of providing excellent customer satisfaction and management of workload.

Keen interest in pursuing a challenging career as a System Administrator on Windows Platform, Network Egg & chip level servicing of all types of desktop motherboards & cell phones.

1) Wipro Technologies,

Aug-2016-Present

L2 Technical Consultant (Project – CIO Operations)

Job Responsibilities:

It’s a 24/7 support, providing remote support to all Desktop, Laptop & Blackberry issues for the Wipro Employees across the globe; located in US, Europe, Japan, China, Australia & Middle East.

Supporting for all IT related issues & Queries

Cooperate with internal support team and have to provide resolution to the end user. (Exchange server, Server, Network & Security related issues)

Have to provide on spot resolution for all OS, Printer, Network, and SCCM, VPN, MS Office & other standard software issues.

Providing solution through Voice, Remote, Chat & E mail.

Have to response and to provide resolution for the tickets according to the SLA period.

Have to follow up and update the tickets on daily basis.

Remotely administrating computer through remote connectivity software like Bomgar, mstsc.

Installation and Troubleshooting of Software & Hardware devices

Installation and Troubleshooting of Windows Operating System XP & 7,8,8.1,win10 & Mac

Installing Microsoft Windows Server 2003, 2013.

Basic concepts of DNS, DHCP & Active Directory.

Configuring BYOD Airwatch,Blackberry, IOS, windows 8,10& Android device for corporate mails

Troubleshooting of Blackberry issues.

Creating and Managing Virtual Machines and Templates Installation, configuration & troubleshooting of mail clients-MS Outlook, outlook365 & LiveMeeting configuration & troubleshooting.

Installation, troubleshooting of SCCM and checking it in TRACE32.

Trouble shooting of all types of issues related to Internet Explorer, google chrome, Mozilla Firefox & all other browsers.

Configuring and troubleshooting of local and network printer.

Installation and troubleshooting of Office Communicator, Skype for business 2015 & Microsoft Lync.

Installation, configuration & troubleshooting of Wipro Technologies Wireless LAN,Guest Internet, Wi-Fi devices & Hotspot devices too.

Installation and configuration for SAP.

Installation and configuration of Yahoo messenger, Windows messenger, creating and managing domain groups and user accounts using DNS servers.

All types of client VPN, Direct access installation and troubleshooting.

Data card Software installation and troubleshooting.

Handling desktop level troubleshooting & Virus issues.

Installation, configuration & troubleshooting of Symantec Client Security v10.0, MacAfee issues.

Blackberry configuration for Enterprise activation & troubleshooting.

I Phone and I pad configuration for Wipro mails & troubleshooting.

Safe boot MacAfee hardware encryption installation & troubleshooting.

2) SIGMA RIZO INFOTECH, Bengaluru.

February 2015 to July 2016

Technical Sr Analyst

Job Responsibilities:

Supporting for all IT related issues & Queries.

Cooperate with internal support team and have to provide resolution to the end user. (Exchange server, Server, Network & Security related issues).

Have to provide on spot resolution for all OS, Printer, Network, and SCCM, VPN, MS Office & other standard software issues.

Providing solution through Voice, Remote, Chat, Voicemail & E mail.

Have to response and to provide resolution for the Trouble tickets in BMC remedy tool according to the SLA period & Have to follow up and update the tickets on daily basis.

Need to Support the Russian confidential companies from end to end which is a very confidential group within there given time limit and without taking remote of there systems as there will be a confidential files regarding their internal security & again it’s a very critical group for which we have to be more cautious about the users while supporting because the data is very important for them and its highly confidential too in case of disclosure it’s a national security breach.

Remotely administrating computer through remote connectivity software.

Installation and troubleshooting of all windows platform Software’s & Hardware devices.

Installation and Troubleshooting of Windows Operating System XP, 7 & Windows 8.1 etc.

Installing Microsoft Windows Server 2003, 2007 &2012, Exchange servers, ESX, VMware.

Basic concepts of DNS, DHCP & Active Directory.

Configuring Blackberry, IOS, windows 8 & Android device for corporate mails.

Creating and Troubleshooting of Local user profile and roaming user profile.

Creating and Managing Virtual Machines and Templates Installation, configuration & troubleshooting of mail clients-MS Outlook & live meeting configuration & troubleshooting.

Installation, troubleshooting of SCCM2012 and checking it as Software center.

Troubleshooting of all types of issues related to Internet Explorer.

Configuring and troubleshooting of local and network printer.

Installation and troubleshooting of Office Communicator and Microsoft Lync.

Installation, configuration & troubleshooting of Wireless LAN.

Installation and configuration for SAP.

Installation and configuration of Yahoo messenger, Windows messenger, creating and managing domain groups and user accounts using DNS servers.

3) DELL, Bengaluru (TECHNOSOFT CORP)

AUG 2014 to February 2015

Technical Sr Analyst

Job Responsibilities:

It’s a 24/7 support, providing remote support to all Desktop, Laptop & Blackberry issues for the DELL Employees across the globe; located in US, Europe, Japan, China, Australia & Middle East.

Supporting for all IT related issues & Queries.

Cooperate with internal support team and have to provide resolution to the end user. (Exchange server, Server, Network & Security related issues).

Have to provide on spot resolution for all OS, Printer, Network, and SCCM, VPN, MS Office & other standard software issues.

Providing solution through Voice, Remote, Chat, Voicemail & E mail.

Have to response and to provide resolution for the Trouble tickets in BMC remedy tool according to the SLA period & Have to follow up and update the tickets on daily basis.

Need to Support the DFSG end to end which is a very confidential group of USA within there given time limit and without taking remote of there systems as there will be a confidential files regarding the FBI & again it’s a very critical group for which we have to be more cautious about the users while supporting because the data is very important for them and its highly confidential too in case of disclosure it’s a national security breach.

Remotely administrating computer through remote connectivity software.

Installation and troubleshooting of all windows platform Software’s & Hardware devices.

Installation and Troubleshooting of Windows Operating System XP, 7 & Windows 8.1 etc.

Installing Microsoft Windows Server 2003, 2007 &2012, Exchange servers, ESX, VMware.

Basic concepts of DNS, DHCP & Active Directory.

Configuring Blackberry, IOS, windows 8 & Android device for corporate mails.

Creating and Troubleshooting of Local user profile and roaming user profile.

Creating and Managing Virtual Machines and Templates Installation, configuration & troubleshooting of mail clients-MS Outlook & LiveMeeting configuration & troubleshooting.

Installation, troubleshooting of SCCM2012 and checking it as Software center.

Troubleshooting of all types of issues related to Internet Explorer.

Configuring and troubleshooting of local and network printer.

Installation and troubleshooting of Office Communicator and Microsoft Lync.

Installation, configuration & troubleshooting of Wipro Technologies Wireless LAN.

Installation and configuration for SAP.

Installation and configuration of Yahoo messenger, Windows messenger, creating and managing domain groups and user accounts using DNS servers.

VPN installation and troubleshooting like dragnet 5 and Aventail Sonic wall.

Configuration and Troubleshooting of EAST wireless, Guest, DELLFI wireless for Employees personal devices.

Handling desktop level troubleshooting 0f Firewall & Virus issues.

Installation, configuration & troubleshooting of MACAFEE antivirus and updating its DAT files as well the program files.

Air watch & Good application for BYOD configuration and Enterprise activation & troubleshooting.

I Phone and I pad configuration for DELL mails & troubleshooting.

Installing of DHRUVA Sync online Backup software & troubleshooting.

4) Wipro InfoTech, [From Consultants]

March2011 -Aug-2014

L2 Technical Supporter (Project – Global infrastructure Services)

Job Responsibilities:

It’s a 24/7 support, providing remote support to all Desktop, Laptop & Blackberry issues for the Wipro Employees across the globe; located in US, Europe, Japan, China, Australia & Middle East.

Supporting for all IT related issues & Queries

Cooperate with internal support team and have to provide resolution to the end user. (Exchange server, Server, Network & Security related issues)

Have to provide on spot resolution for all OS, Printer, Network, and SCCM, VPN, MS Office & other standard software issues.

Providing solution through Voice, Remote, Chat & E mail.

Have to response and to provide resolution for the tickets according to the SLA period.

Have to follow up and update the tickets on daily basis.

Remotely administrating computer through remote connectivity software.

Installation and Troubleshooting of Software & Hardware devices

Installation and Troubleshooting of Windows Operating System XP & 7

Installing Microsoft Windows Server 2003

Basic concepts of DNS, DHCP & Active Directory.

Configuring Blackberry, IOS, windows 8 & Android device for corporate mails

Troubleshooting of Blackberry

Creating and Managing Virtual Machines and Templates Installation, configuration & troubleshooting of mail clients-MS Outlook & LiveMeeting configuration & troubleshooting.

Installation, troubleshooting of SCCM and checking it in TRACE32.

Trouble shooting of all types of issues related to Internet Explorer.

Configuring and troubleshooting of local and network printer.

Installation and troubleshooting of Office Communicator.

Installation, configuration & troubleshooting of Wipro Technologies Wireless LAN.

Installation and configuration for SAP.

Installation and configuration of Yahoo messenger, Windows messenger, creating and managing domain groups and user accounts using DNS servers.

VPN installation and troubleshooting.

Data card Software installation and troubleshooting.

Handling desktop level troubleshooting & Virus issues.

Installation, configuration & troubleshooting of Symantec Client Security v10.0

Blackberry configuration for Enterprise activation & troubleshooting.

I Phone and I pad configuration for Wipro mails & troubleshooting.

Safe boot MacAfee hardware encryption installation & troubleshooting.

As L2 Technical Engineer

Identifying, troubleshoot & analyze desktop motherboard issues. Determine appropriate course of action and conduct repairs successfully and the same as been done online in case if any field engineer is having any issue's at client locations.

Specialized in detecting the issues and finding the solutions for all types of desktop motherboards, cell phones whether hardware or software problems through communication for remote areas.

Identify, trouble shoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modification, and upgrade internal components, Laptops and peripherals as needed & providing technical support to field engineers.

Specialized in peripheral devices printers, scanners, external storage media, IDE and SCSI.

Prioritized, triaged and escalated support and help desk calls / emails / web forms submission to ensure the fastest processing and most efficient support possible.

Provided 2nd level technical support of network products demand technical advice to a customer base of 2,000 + domestic users of the on demand and shop key automotive repair diagnostic software.

Provided 1st tier & 2nd level support of network products developed on windows platform

Follow up with user after resolution of their cases for the feedback and need to get the csat up to 98%.

Projects in Wipro Handled

SBI Life Insurance (Remote Support)

BHEL (Remote Support)

OICL (New installation of system’s & Printers)

Federal Bank(remote support)

Management of Blackberry enterprise servers of INDIA, USA, UK, Dubai, Australia.

Technical IT Skills:

Operating Systems:

Ms-Dos, Windows 95/98/ME/2000/XP/WIN7,8,8.1,10. Limited experience with windows 200X Servers, 2003, 2008, 2012R2.

Networking:

LAN design, installation, troubleshooting and maintenance.

Hardware:

Internal PC Components & in depth knowledge in chip level.

Limited Experience in Wipro Laptops & servers

Printers – DMP/ LaserJet

Swithches, Modem

Manage users, groups, permissions and roles.

Installation configuration & troubleshooting of mail clients-MS-Outlook, outlook2013, 2016, outlook365, Lotus notes, LiveMeeting.

Trouble shooting of all types of issues related to Internet Explorer.

Configuring and troubleshooting of local and network printer.

Installation, configuration & troubleshooting of Symantec Client Security v10.0

Safe boot MacAfee hardware encryption installation & troubleshooting.

Outlook 365 configuration and troubleshooting.

Applications:

MS Office 98/200/2003/2007, Outlook Express, Ms Outlook

Languages:

C, C++, VB.net,Java

Database:

Ms Access

Remote Support

Provide support to desktop, laptops through Remote Tools like, WebEx, Net meeting, Ammy admin,Team viewer, Bomgar etc.

Got skills to deploy OS through SCCM, MDT making bios in pic/nxe mode.

SPECIAL ACHIEVEMENTS/AWARD:

Participated in Cultural & Sports Activities during School and College Days.

Awarded as best employee of the month & quarter while working in wipro infotech.

Personal Information:

Name: Raghavendra.K.R

Father's Name: Ramachandra.K.V

Date of Birth: 23-04-1986

Sex: Male

Marital Status: Married

Languages Know: English, Hindi, Kannada, Telugu, Tulu, Tamil, Konkani & Marathi.

Passport no K2684015

Hobbies Travelling, listening to music, watching sports, Learning new languages & studying.

Declaration:

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

Place: Bengaluru Yours Sincerely,

Date: - - 2017. Raghavendra.K.R

Contact this candidate