ANDREA MASTARRENO

*** ********* ***, ********** ** 07003 / 973-***-**** /

acytfo@r.postjobfree.com

PROFESSIONAL SUMMARY

A Marketing professional with more than four years of experience in sales

support for postal services, working with individuals and groups to match

customers' needs with optimal products and services. Skilled in cultivate

strong communication and relationship with customers.

SKILLS

. Fluent in English and Spanish

. Basic knowledge in Microsoft Office (Word, Excel, Power Point).

. Fast typing.

. Strong communication skills.

. Customer service.

. Quite organized and professional.

. Adaptation to work environment.

WORK EXPERIENCE

VS Tire Shop International, Newark, NJ

Office Assistant

September 2013 to December 2016

. Management and control of inventory of new tires.

. Administrative support with phone calls, printing, typing, e-mailing.

. Assisted customers with inquires or issues in a professional manner.

. Received and screened external communications including correspondence

and e-mail.

. Managed the payments of the company, statements, invoices, and

payroll.

. Responsible for counting the content of cash at the end of the day.

Post Office of Ecuador, Quito - Ecuador

Sales Associate - Coordination (Marketing)

November 2008 to December 2012

. Sale of postal services, recruiting new customers and maintaining

existing customers.

. Knowledge of all products and services of the company.

. Administrative support with phone calls, reports, letters, printing,

typing, quotes and e-mails.

. Trained managers of the post office of the cities of Ecuador about the

use of the programs SION and CRM (Customer management systems).

. Managed the CRM (Customer Relationship Management) project for all the

customers of the post office.

. Submitted proposals of products and services of the company to obtain

contracts with other companies.

INTERNSHIP EXPERIENCE

(CNT) National Corporation of Communications, Ecuador

August 2007 to September 2007

. Market research of competitors about telephone service. Bench Marking.

. Visited places offering telephone services for research, surveys,

reports and results.

. Survey and focus group about some telephone products and services of

the Company.

. Support to the organization of events in reference to quotes,

publicity approval (catalogs, banners), scripts of the Company and

gifts for customers.

EDUCATION

Technological Equinoctial University (Quito-Ecuador)

Bachelor's Degree in Marketing - 2012

Essex County College (Newark-New Jersey)

Associate's in Business Administration A.A.S. - Pursuing 2017

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