Customer Service Manager

Slade Rodriguez

*** ****** **. *********, ** 318-***-**** ***************@*****.***

Objective

I am looking for a company where I can utilize my teamwork, customer service and leadership skills to contribute to their future success.

Experience

Jan. 2015-Present Hampton Inn & Suites Alexandria, LA

Front Office Supervisor

Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.

Maintain high morale for guest services shift; teach front desk staff how to operate computerized reservations and hotel management system.

Use appropriate staffing levels for work demand; and promote hotel service standards and policies.

Nov.2011-Jan.2015 Sleep Inn & Suites Pineville, LA

Lead Guest Service Representative

Responsible for providing accurate, timely information to guests about Hotel amenities, ensuring optimum guest service and satisfaction.

Answering phone calls.

Respond to guest requests, complaints, or inquires courteously and promptly.

Responsible for preparing shift cash reports, balancing payments, and balancing accounts.

May-Sept. 2011 Aaron’s Lake Charles, LA

Sales Manager

Responsible for managing sales associates.

Responsible for the creation and implementation of the store’s marketing plan.

Responsible for customer growth, revenue production, and personnel development.

February-December 2010 Tower Loan Lake Charles, LA

Branch Manager Trainee

Provided assistance and interacted with customers.

Responsible for processing loan applications.

Responsible for negotiating past due accounts.

Analyzed applicants’ information and making calculated decisions.

May-Aug. 2008(10 week program) Walgreen’s Sulphur, LA

Business Manager Intern

Provided assistance and interacted with customers.

Responsible for assigning job duties, return of products, and post voids.

Responsible for checking in vendors and inventory.

2003-2009 McNeese State University Lake Charles, LA

Register Office Assistant

Assisted applicants in filling out information.

Responsible for filing applicants’ information and inputting into computer.

Provided administrative assistance to upper management

Education

2003-2009 McNeese State University Lake Charles, LA

B.S. Business Management

Associates Hospitality Management & Tourism

Honors

FBLA President, TOPS Opportunity Scholarship, Phi Beta Lamda President, President’s list 2 semesters Dean’s list 4 semesters.

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