Customer Service Manager

Turhan Travis

**** ********* *** *** ***, Cincinnati, Ohio, 45220

513-***-**** ************@*****.***

Objective

To nd a challenging entry level position where I can utilize my training, experience and advance to a managerial position within the company. Employment History

November 2016 - Present Amazon

Fulfillment Associate duties included but not limited to; Processing packages at high volume sorting facility by use of driving Pitt vehicles and using various electronic scanning equipment through out large distribution warehouse.

August 2013 - November 2016 AAA

Fleet Service Technician duties included but not limited to; Providing AAA members with emergency roadside service which included Tow, Battery service sale and install. Tire service. Winching etc. Drove and Maintained company vehicles, Light Service and Tow. Used Handheld Computerized dispatching system to efficiently reach members, resolve vehicle problems and provide excellent customer service.

April 2001 - March 2012 T ime warner cable

Lead Technician duties included but not limited to;

• Installing, repairing, and servicing cable, high speed data, and phone.

• ordering and gathering of equipment, supplies, materials, and tools; assessing installation sites; preparing installation diagrams; Establishing voice and data networks by running,

• pulling, terminating, and splicing cable and ber

• Installing telecommunications equipment, routers, switches, and alarm systems to industry standards along with coordinating with contractors.

• Reviewing work orders to move, change, install, repair cable, high speed data, and phone services.

All of which while communicating with residential and commercial customers to ensure their service needs are met and matched

August 1999 - February 2001 Reliance acceptance corp Account Manager duties included but not limited to;

• Administer full functionality of all collections agents.

• Forecast action plans for appropriate assigned clients.

• Provide training to collectors and ensure compliance to FDCPA.

• Prepare and track various reports for all clients and company.

• Supervise all activities of client, such as liquidation requirements.

• Coordinate with staff members and provided performance feedback.

• Develop and provide update to client strategies to analyze performance March 1996 - July 1999 R ent-To- Own

Assistant Manager duties included but not limited to:

•Merchandised the showroom oor

•Managed and maintained inventory

•Executed sales and collections programs

•Assisted with product delivery, service, and returns

•Opening store in the morning and securing the store at night EDUCATION

1990 W est virginia university

Morgantown, WV bachelor of science in business administration. 1983 N orth Marion Technical high school

Farmington, WV Certified in industrial electronics Additional skills

Ladder certi ed

Strong verbal, written, and customer service skills Extensive knowledge of wireless networks and servers Knowledge of Microsoft office, Excel, Power Point, and Outlook Extensive knowledge of signal/leakage meters and multiple cable wiring References

Available Upon Request

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