Customer Service Administrative Assistant

MIGUEL CEPEDA

**-** **** ***, ********, New York 11385 646-***-**** **********@*****.***

EDUCATION

CUNY BARUCH COLLEGE – WEISSMAN SCHOOL OF ARTS AND SCIENCES May 2014 Bachelor of Arts New York, NY

Double Major: Political Science Economics

PROFESSIONAL EXPERIENCE

USTA/US OPEN Flushing, NY

Event Assistant Coordinator – Facility Ops & Access control July 2016 – Present

• Asset management for over $250,000 access control technology and additional $250,000 of Customer service assets

• Managed inventory and deployment for over 100 handheld transceivers (walkies)

• Supervised and trained 6 employees in a support role for access control technologies. (Technical support)

• Managed scanner inventory and deployment for over 170 access control scanners, across a 46 acre site

• Oversaw vendor site operators including parks department fueling related to light tower and generators to maintain event operation

• Assisted with full guest services operation including team member training (implementation of policy procedures) Industry Consultants (Queens bridge Tenants Association President) Queens, NY Administrative Assistant November 2015 – June 2016

• Created budgets, maintained emails, memos, took minutes at meetings, data mining SQL

• Trained administrative assistants

• Created and implemented office procedures to better the community USTA/US OPEN Flushing, NY

Customer Service – Access Control July 2012 – October 2015

• Supervised and trained 4 employees on access control protocol procedures

• Performed QA and functionality checks on 150+ scanners – a scanning operation that supports over 1 million scans over the course of a 3 week period.

• Worked closely with, and as a liaison to the IT department for scanner troubleshooting and configuration.

• Performed duties in a grueling work environment in the lead up to and during the US OPEN

• Performed inventory and deployment management on all access control technologies LEADERSHIP EXPERIENCE

PORCOLOMBIA - BARUCH CHAPTER September 2013 – May 2014 President New York, NY

• Led, engaged and managed 13 Board of Directors and 20+ committee members to provide professional development and entrepreneurial advancement for the largest Colombian based

• Attended Baruch leadership retreats and committees

• Hosted and assisted in the coordination of 30+ professional and cultural events, seminars, and activities COLOMBIAN EDUCATION FUND New York, NY

Cofounder June 2013- November 2013

• Cofounded and collaborated in the origination of the company

• Participated in think tank meetings to help facilitate ideas between other founders

• Constructed PowerPoint presentation for a nonprofit charity banquet

• Canvassed and corresponded with organizations to collect fundraising

• Translated organization handouts

SKILLS

LANGUAGE: English and Spanish Fluent (Speaking/Writing) TECHNICAL: Proficiency in Microsoft Word, Excel, and PowerPoint. Working knowledge of SQL PERSONAL: Excellent customer service, organizational, and communication skills

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