Customer Service Administrative Assistant

SANDRA MASSEY

*** ****** ****, *****, ** ***** (C) 409-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

I have years of experience in both healthcare and in retail sales. I enjoy meeting and working with others who are motivated and have a positive attitude. I work well with others but also work well independently; self motivated with the desire to do an excellent job. Although I have many years experience in specific areas, I am always willing to learn new tasks. I learn quickly and adapt well to new environments.

SKILLS

• Excellent communication

skills

• Results-oriented

• Self-directed

• Strong

interpersonal

skills

• 80 WPM typing

speed

• Accurate and

detailed

• Excellent planner

and coordinator

• Business writing

• Resourceful

• Dedicated team

player

• Extensive

vocabulary

• Advanced clerical

knowledge

• Multi-line phone

proficiency

• Conference

planning

• Schedule management • Report development

• Report writing

• Conference planning

• Advanced clerical knowledge • Proofreading

PERSONAL INFORMATION

My personal interests: photography and writing: I have published a small book that sold in a total of 12 boutiques and tearooms throughout Houston and in Galveston. I love to travel and see new places. I enjoy being creative and would love the chance to incorporate this into my work environment as well. Thank you for your

consideration of my resume. I will gladly provide more details of my work, as well as references, if given the opportunity for an interview.

WORK HISTORY

OCTOBER 2014-FEBRUARY 2017

Credentialing Specialist Previty Surgical Consultants, PLLC 740 Hospital Drive, Suite 280, Beaumont, TX 77701

Credentialed General Surgeons in Beaumont and in Houston, with insurance carriers as well as, hospitals.

Pre-Certified office surgeries.

Meaningful Use Officer: ensured that all physicians met Medicare and Medicaid mandated criteria.

Answered phones and emails; assisted patients with any questions or billing statement needs.

DECEMBER 2013-NOVEMBER 2014

Bridal Consultant; Customer Service Representative Bed, Bath, and Beyond Dowlen Rd., Beaumont, TX 77706

Worked in Fine China in the River Oaks of Houston, TX. Worked in Bridal Registries, as well as Customer Service.

MAY 2005-JUNE 2011

Administrative Assistant Baptist Hospital Behavioral Health College St., Beaumont, TX 77701

I was responsible for assisting the Administrator as well as, the Director of Nurses. I provided On-Call schedules for a group of psychiatrists and their On-Call payment schedules.

I provided weekly and monthly reports and presented these in the Daily Directors' Meeting and also, the monthly Physicians Meetings. These were demonstrated in a PowerPoint presentation that I prepared for the Administrator.

I managed the Administration Office and prepared assignments for the Social Case Workers each morning.

Various duties were provided as requested.

MAY 1995-MAY 2005

Insurance Coordinator / Administration Office Eye Centers of S.E. Texas 3345 Plaza 10, Suite B, Beaumont, TX 77706

Billed insurances for clinic visits and surgeries.

Pre-Certified surgeries and reviewed claims with patients

Answered busy phones and scheduled appointments.

Provided month-end financial reports.

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