Customer Service Team Leader

Location:

United States

Salary:

60000.00

Posted:

February 15, 2017

Contact this candidate

Resume:

Margarita Chavez

**** ******* **, *********, ** *6017 214-***-**** *******@*******.***

Objective

To obtain a position Underwriting with Company that I can apply my education, experience of 14 years of mortgage expense in the business and elite customer service skills to provide clients with a memorable and through mortgage industry experience.

Education

BACHELOR 2005 UNIVERSITY OF PHOENIX

Major: Business Management

ASSOCIATE 2001 REMMINGTON SCHOOL

Major: Business Management/Accountant

Skills & Abilities

Speak Spanish and read and write

Technical Skills and Certificates: Loan Processing and Underwriter.

Database: MS access and GUI/Tool Excel and Word.

Fortracs, CMS, Customer Assist, I vault, Lender Live, LPS, MSP.

Industry Standard: HAFA, HAMP, FHA, FNMA, FHLMC, VA, USDA, PRIVATE SECURITIZE AND ASSETS guidelines, Fair Housing Act and Fair Debt Collection Practices.

Strong analytical and problem solving skills to be used in financial counseling and evaluation and interpretation of complex information.

Excellent communication, interpersonal, and presentation skills, expert at managing multiple projects simultaneously.

Direct experience in coaching, mentoring and team building.

Proven team player with ability to positively negotiate and influences outcomes.

Demonstrates ability to consistently meet and exceed targets under demanding conditions.

Proven ability to manage multiple and complex tasks in a high-demand working environment.

Ability to work under stringent deadlines stressing urgency to achieve monthly goals.

Experience

SENIOR UNDERWRITR CHASE 2011-2016

Underwriter conventional government loans for FHLMC, FHA, VA, USDA, and Private and Assets/Securitize for 1st and 2nd mortgages. Also, worked on high risks loans, multiple properties as well.

Review and Decisions loans for modification for HAMP, CHAMP, BAU, Repayment plans customer qualified for an approval or decline decision varies.

Communicate with CAS team for decision needed to be escalated to borrower or third party.

Fully understand the guidelines for all conventional loans and construction loan for each investor.

Work all loans that are applicable to maximize acceptance or profitable loans while minimizing acceptance of unprofitable.

Continuing to see improvement in processes.

Work on project loans for Tier 1 and Tier NOO modification, Bamp modification loans. Work on FHA, Private Assets/Sec, VA, USDA Bk Chp 13 and 7 loans for modifications familiar with DOJ report since work off the DOJ report on daily bases.

Decisions clergy and military loans for review for modifications.

Underwrite SRU loans, multiple property are high risk loans all in ID and default.

VLS loans underwrite for private securitized and assets default ID and default

LOSSMITIGATION/TEAM LEADER BID SPECIALIST CITI 2001-2011

Take inbound and outbound calls.

Assists customers with modification programs and decision the loan for approval or decline. Other programs repayment plans, DIL, Short Sale for review and approval.

Monitor monthly accounts for production and incentive.

Responsible for daily reports for CFMC and CTB and Network loans.

Approval signature for bids on 1st and 2nd lien mortgages.

Monitor employee’s portfolio for 6 employees.

References:

Wanda Dean

817-***-****

Rebecca Sandoval

8845 Pedernales Trl

Ft Worth, TX 76118

214-***-****

Gerson Cruz