Training Manager / Director
Resume:
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Antonio Liriano
Training Manager at Spectrum Brands
**************@****.***
Summary
Bilingual Training Manager with over fifteen year’s of training and designing for successful companies. Created training programs aligned with the enterprise’s mission, values, and overall objectives. Experienced in developing and conducting customer training for a suite of software, Soft skills, and New hire training. Skilled in designing instructional workbook materials, conducting classroom and web-based training for clients, using software applications such as Web Ex and Snagit Screen Capture to develop and conduct training, and providing training to customer staff with differing needs including System Administrators, Managers, Team Leads, and Trainers. Proven ability to serve as the sole trainer on primary customer accounts and act as the senior support trainer to conduct Train-the-Trainer courses, and to provide product sales training for internal salespeople and vendors.
Specialties: Training & Developing employees.
Experience
Training Manager at Spectrum Brands
September 2013 - Present (3 years 6 months)
# Responsible for the creation and management of product / sales training program for ArmorAll, STP, Tuff Stuff and A/C Pro brands.
# Manage a group of both local and remote trainers that travels throughout the US conducting training.
# Work with various departments, including sales, marketing, and product management, to determine the training needs of the company.
# Recommend and implement the necessary training programs (web-base live, and TTT)
# Responsible for measuring, tracking, and evaluating the effectiveness of all training programs. North America Training Manager at Kapsch TrafficCom North America November 2012 - June 2013 (8 months)
# Managed the design and development of e-learning curriculum, training documentation and manuals for the newly formed training department.
# Work with management and subject matter experts to define the
# scope and content needed to develop the N/A training curriculum.
# Supported applications and software program with creating training for the use of our software.
# Created company’s training plan and employee development roadmap for continued learning. Contractor - Enterprise Systems Training Lead at GM Financial/AmeriCredit Page2
October 2011 - November 2012 (1 year 2 months)
# Developed material and training for employees on new technology related to projects, systems enhancements, software, and SharePoint.
# Created and implement training communication plans for IT projects and initiatives.
# Establish and maintain e-learning (Captivate) web-based training
# Grow working relationships with project owners, business functions, IT, vendors, and other project stakeholders.
Contractor - Technical Trainer at CDI
April 2011 - August 2011 (5 months)
# Assisted in the updating of SAP ECC and SAP CRM end-user & Training materials.
# Assisted with back-end SAP processes for the project.
# Consulted with management and analyzed business needs by bringing an outside perspective to the project.
# Deliver training the Distribution staff which consisted of several levels of management
# Conducted SME/Train-the-Trainer courseware to the identified personnel throughout the USA. Contractor - Information Management Systems Trainer/Specialist at DynCorp International October 2009 - February 2011 (1 year 5 months)
# Trained managers and end users on system applications in Afghanistan and the US.
# Provided management with the status updates and any issues relating to applications and project software.
# Consulted with the administration and reviewed business requirements to determine best practices for use of existing information systems.
# Analyzes business needs and configured the software to support those needs.
# Determined and implements best training methods and schedules when operating in hostile environments with limited resources.
# Performs acceptance testing of software upgrades and enhancements to support mission. Contractor - Training Administrator at Serco Intl
February 2009 - October 2009 (9 months)
# Conducted training workshops, systems training, and created correspondence and memorandums for ICE personnel.
# Maintained unit calendar and tasking requirements in LMS system. Establish and maintain filing systems and update training databases (LMS system).
# Keep financial records and prepared funding request documents to include travel related financial papers and travel vouchers.
Corporate Sales Trainer at Seccion Amarilla
January 2008 - September 2008 (9 months)
# Trained/ Coordinated outside account executives in several offices across the country to increase sales. Page3
# Designed and published Sales reference manuals, study aids, scripts and pitch books that are utilized throughout the company sales force.
# Lead training programs for new office managers to best motivate and train their new hires in their respective positions.
# Acted as liaison between various department managers in helping identify training issues to propose and develop training programs to resolve their challenges. Customer Service Trainer at HIP of New York
July 2006 - December 2007 (1 year 6 months)
# Train and supervise customer service advocates ensuring proper call handling and system use. Instrumental in Training for the Advocate to ensure correct system application.
# Designed and published technical reference manuals, study aids, scripts and quick reference guides that are utilized throughout the company.
# Provide consultation and direction to trainers and call center managers to ensure the quality of service in exceeding customer expectations.
# Monitored advocates to cultivate individual strengths, which has improved their performance and earned them promotions within the company.
Lead training program for new hires.
Senior Account Trainer at Precision Response Corporation November 2004 - July 2006 (1 year 9 months)
# Instrumental in developing Training for the sales and cruise accounts.
# Designed and published technical reference manuals, study aids, scripts and quick reference guides that are utilized throughout the company.
# Provide coaching, cross-training and on-going seminars to maintain high standards.
# Provide consultation and direction to trainers and call center supervisors to ensure the quality of service in exceeding customer expectations.
# Mentored Sales Consultants to cultivate individual strengths, which has improved their performance and earned them promotions within the company.
# Led training program of new hires for Expedia accounts.
# Facilitate learning through virtual classroom delivery methodology through presentations, effectively with the use of virtual classroom tools and audio tools assuring adequate interaction to accommodate individual learning styles, this helped maintain the attrition at a very low to a non-existent level.
# Acted as liaison between various department managers in helping identify training issues to propose and develop training programs to resolve their challenges. Senior Training Specialist at Inktel Direct
January 2004 - November 2004 (11 months)
Conducted a variety of structured training and developmental programs which improved performance in areas such as service delivery and customer satisfaction. Page4
Designed and published technical reference manuals, study aids, scripts and quick reference guides that were utilized throughout the company.
Provided coaching, cross-training and on-going seminars to maintain high standard of service. Provided support to call center associates
Instrumental in developing Training for their Sprint DSL account and Bank One. Designed and published technical reference manuals, study aids, scripts and quick reference guides that are utilized throughout the company.
Provide coaching, cross-training and on-going seminars to maintain high standard of service levels. Safety Trainer at ABC Distributing
June 2002 - January 2004 (1 year 8 months)
# Managed all safety training for the warehouse of over 700 employees.
# Created developed and implemented Training procedures.
# Designed and published technical reference manuals, study aids, scripts and quick reference guides that were utilized throughout the company.
# Issued forklift certifications and monitored day-to-day operations of forklift staff to ensure safe operation. Trainer/Supervisor at Royal Caribbean International June 1998 - February 2002 (3 years 9 months)
Provide consultation and direction to trainers and call center supervisors to ensure quality of service in exceeding customer expectations.
Managed scheduling and staffing of Call Center and successfully maintained the monthly service level average above 80%.
Managed a call center workforce consisting of 2 leads and 60 cruise sales agents. Acted as liaison between various department managers in helping them identify training issues in order to propose and develop training programs to resolve their challenges. Addressed and resolved challenges from customers that were escalated to management level and maintained good rapport with group accounts.
Provided coaching, cross-training and on-going seminars to maintain high standard of service. Provided support to call center associates.
Volunteer Experience
Coordinator/Training at Goodwill Industries International Courses
Independent Coursework
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Captivate
Advanced Captivate
Captivate 6.0
Languages
Spanish
Skills & Expertise
Training
Program Management
Management
SharePoint
Captivate
Process Improvement
Software Documentation
Instructor-led Training
Employee Training
Customer Service
E-Learning
Project Management
Coaching
Team Leadership
Project Planning
Analysis
Business Requirements
Call Center
Microsoft Office
Government Contracting
System Administration
Business Process
Vendor Management
Instructional Design
Call Centers
Budgets
Quality Assurance
Mentoring
Training Delivery
Customer Satisfaction
Databases
Government
Trainers
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Road Warrior
New Hire Orientations
Process Scheduler
Performance Management
SAP
Employee Relations
Supervisory Skills
Courses
E-learning Implementation
Articulate Engage
Technical Training
Leadership Development
Business Process Improvement
Orientation
Scheduling
Public Speaking
Sales
Education
Pace High
1986 - 1989
Activities and Societies: Basketball, Football, and computer club Page7
Antonio Liriano
Training Manager at Spectrum Brands
**************@****.***
5 people have recommended Antonio
"I had the pleasure of working with Tony on many projects at Spectrum Brands. His leadership and management skills pushed me as a team member to excel and aided me in my professional growth! His understanding of his team members strengths and weakness are used to cross train with in the team and help the team grow both personally and professionally."
Kevin Ferrer, Trainer, Spectrum Brands, reported to Antonio at Spectrum Brands
"Antonio is a great person to work with. He work well with others and likes to work with people. I would recommend Antonio for any position."
Donna Duffy, worked with Antonio at DynCorp International
"When you think of a selfless team player, Antonio Liriono immediately comes to mind. He has a unique talent of successfully delivering complexed information to clients in a wide variety of customer environments in a very professional manner. I have personally participate in a number of his presentations in corporate settings as well as war torn environments in Afghanistan. In both cases he eliminates obstacles and removes users resistance to changes in processes and procedures. The ease in which he demonstrates in his (bi-lingual) communication and people skills of technical information is something seldom seen today. He leaves his audiences engaged and motivated to take charge of the task at hand. He completes his each assignments ahead of schedule and within budget. If I had the chance to have Antonio on my team I would welcome the opportunity."
Darryl Pipkin, RTE, CSP, CSM, worked directly with Antonio at DynCorp International
"I worked with Antonio at DynCorp International for about 8 months. He is a great professional mentor and leader. Antonio is very people oriented and has the ability to communicate effectively in challenging situations. Antonio and I shared a tour in Afghanistan together in the fall/winter of 2010. He was a senior fellow employee to me at the time and showed me the ropes on how training and logistics worked in the hostile environment. Together we were able to successfully train 80+ DynCorp employees and contractors at 7+ Forward Operating Bases. I believe that with Antonio's team player/go-getter attitude, combined with his training and management skills, he will be a great asset to any organization. Dwayne Simmons" Page8
Dwayne Simmons, worked directly with Antonio at DynCorp International
"Absolute brilliant corporate trainer. Some trainers know the material, some know people. Antonio knows both! His style of relaying the information keeps it fresh and memorable thus making a pleasant experience for the attendee and getting the knowledge transferred to the person for the corporation."
Kim Marquess, worked with Antonio at DynCorp International Contact Antonio on LinkedIn
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