Nisha Prudhomme

***** ** **** * **, A* #*** Houston, TX 77065 C: 281-***-**** acyt0l@r.postjobfree.com

SUMMARY

Resourceful Cisco-certified Jr. Network Engineer adept at identifying system performance and operational issues. Specialized in implementing, troubleshooting, and maintaining networking infrastructures; Effective communicator and listener.

CERTIFICATIONS

• Cisco Certified Network Associate (CCNA – R & S)

• CompTIA A+

• Adobe Certified Expert Webmaster

• Microsoft Office Specialist 2010

SKILLS

• Experience with routing protocols BGP, OSPF, Eigrp, and MPLS

• Good understanding of TCP/IP networking concepts; DHCP, DNS, Subnetting, OSI Model

• Experience with Windows OS 7/8/10, Server 2012 R2 – Active Directory, Group Policy, WDS

• Experience with WAN technologies MPLS, Frame Relay, ISDN

• Experience with switching technologies – VLAN, trunking, spanning tree, VTP

• Experience with Cisco routers and switches, IOS, Nexus, ASA firewalls

• Familiar with VPN Technologies (IP Sec, AnyConnect)

• L2/L3 configuration and troubleshooting experience

• Strong customer-service focus.

• Sound judgment and use of initiative.

• Good writing and verbal communications skills.

• Excellent analytical, decision-making and problem-solving skills

• Ability to work within a team environment

• Familiar with IDS/IDS Technologies and monitoring tools

• Experience with SIP connections, VOIP applications, systems and connections

• Familiar with different server technologies, VMWare, cloud-based

• Create and update Visio diagrams

PROFESSIONAL TRAINING

January 2016 – present Cisco Networking Academy (Lonestar College- CyFair) ITCC 1375 Introduction to Networks

Introduction to the architecture, structure, functions, components, and models of the Internet and other computer networks. The principles and structure of IP addressing and the fundamentals of Ethernet concepts, media, and operations are introduced to provide a foundation for the curriculum. By the end of the course, students will be able to build simple LANs, perform basic configurations for routers and switches, and implement IP addressing schemes.

ITCC 1370 CCDA Design

Focus of networking design for routed and switched network infrastructures and services involving LAN/WAN technologies for SMB or enterprise campus and branch networks. ITCC 1376 Routing and Switching Essentials

This course describes the architecture, components, and operations of routers and switches in a small network. Students learn how to configure a router and a switch for basic functionality. By the end of this course, students will be able to configure and troubleshoot routers and switches and resolve common issues with RIPv1, RIPv2, single area and multi-area OSPF, virtual LANs, and inter-VLAN routing in both IPv4 and IPv6 networks.

ITCC 2378 Scaling Networks

This course describes the architecture, components, and operations of routers and switches in a larger and more complex network. Students learn how to configure routers and switches for advanced functionality. By the end of this course, students will be able to configure and troubleshoot routers and switches and resolve common issues with OSPF, EIGRP, STP, and VTP in both IPv4 and IPv6 networks. Students will also develop the knowledge and skills needed to implement DHCP and DNS operations in a network. ITCC 2379 Connecting Networks

This course discusses the WAN technologies and network services required by converged applications in a complex network. The course enables students to understand the selection criteria of network devices and WAN technologies to meet network requirements. Students learn how to configure and troubleshoot network devices and resolve common issues with data link protocols. Students will also develop the knowledge and skills needed to implement IPSec and virtual private network (VPN) operations in a complex network. ITCC 2375 Collaboration I (Voice)

This course covers Cisco Unified Communications (UC) solutions. Students will learn administrator and end- user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. ITCC 1371 CCNA Data Center I

This course covers students’ knowledge of networking concepts for the Data Center environment based on Nexus-OS. Students will learn fundamental information on how to configure virtualization in the network, addressing schemes, and troubleshooting and configuration skills. Self-Study Courses (through the use of home lab, virtual machines, and Cisco Net Academy equipment)

CCNA Security

Overall security processes with particular emphasis on hands-on skills in the following areas: security policy design and management; security technologies, products, and solutions; and secure router design, installation, configuration, and maintenance; AAA and VPN implementation using routers and firewalls. EXPERIENCE

08/28/2009 – present Technology Applications Teacher Cy-Fair ISD – Houston, TX

• Teacher of the Year for 2015-2016: Demonstrated the ability to positively motivate peers in order to meet organizational objectives.

• Trained staff on the use of MS Office and Google Apps for Education products in the classroom in support of instructional technology.

• Delivered instruction in the courses of: Web Technologies I & II, Digital Media, Principles of IT, Touch Systems Data Entry, Intro to Computer Science, Microsoft Office, and 8th Math

• Developed syllabi, curricula, and daily lessons plans aligned to state standards with a strong focus on technology-integrated, student-centered experiences

• Evaluated student performance by a variety of means to measure their progress; Conferenced with parents and students via telephone and meetings and submitted timely feedback in regards to student progress.

• Provided basic desktop support to colleagues in regards to hardware & software-related issues

08/2007 – 08/2009 Technical Support Representative Verizon Wireless – Houston, TX

• Responded to client account questions including billing and field service requests

• Created service orders to address service-related issues or technical assistance

• Provided Tier 1 Tech Support to customers with service related-issues and with smartphone to PC setup

• Provided helpdesk support to end-users of device software

• Escalated service questions to appropriate client representatives 11/2005 – 04/2006 Technical Support Representative Cox Communications – Baton Rouge, LA

• Engaged in real-time troubleshooting in regards to service related issues of High Speed Internet, Cable, or Digital Phone in a call center environment

• Exceeded customer expectations by providing top notch customer service

• Documented, tracked, and followed-up on all inquiries, incidents, problems, and service requests.

• Worked with other tech support personnel to solve end user problems. 03/2004 – 11/2005 Customer Service Representative

Cingular Wireless, Lafayette, LA

• Enhanced customer retention and satisfaction by providing outstanding and prompt customer services

• Took customer calls and completed service orders.

• Identified customer needs and handled customer requests for payments, activations, upgrades, troubleshooting, and other services. 02/2003 - 03/2004 IT Field Support Tech

Contractor, Lafayette, LA

• Provided in-home support for computer warranty replacement of FRU’s

• Identified and resolved computer hardware, software and peripheral problems as reported.

EDUCATION

08/2005-05/2007 University of Phoenix, Lafayette LA Master of Business Administration, May 2007

08/1999 – 05/2003 University of Louisiana at Lafayette, Lafayette, LA Computer Science Major

Bachelor of General Studies, May 2003

08/1998 – 05/1999 Louisiana State University at Eunice, Eunice, LA Computer Information Technology Major

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