Customer Service Manager

JOHN J. ALAN

*** ***** ****, ********, ** ***** 732-***-**** ********@***.***

https://www.linkedin.com/in/john-alan

GROWTH-DRIVEN, INNOVATIVE OFFICE MANAGER/ PRODUCTION MANAGER/ CSR Reliable and very experienced. Like the Mad Hatter, capable of wearing many hats and juggling multiple priorities simultaneously. The ability to direct all operations and processes while ensuring quality and driving consistent business growth. Excel in managing office operations while ensuring efficiency. Superior leadership talents relating to team initiatives, staff supervision and project management.

High caliber person who is keen to become an integral part of a growing business, and is more than able to play a vital role in the overall performance and success of any business. TECHNOLOGY/COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint and Outlook) Peachtree Accounting Software

Shopping cart for e-commerce web-sites Social Media AREAS OF EXPERTISE

Production Operations Management Customer Service Office Management

Consistent Goal Achievement Project Management Strategic Planning

Solutions Implementation

HIGHLIGHTED ACCOMPLISHMENTS

Negotiated for best value in the purchasing of office supplies and equipment.

Generated over $110,000.00 in additional sales via cold calling and mailings in spare time.

Continually provide quality project leadership by successfully integrating individual team member strengths and capabilities into the demands, requirements and limitations of the project.

Increased employee productivity by 25% by conducting time studies for each project, which showed the most productive way to complete each project.

Provided exceptional support to managers and co-workers which increased overall efficiency by 30%.

Successfully handled multiple accounts simultaneously, without a single complaint from any account holder.

Helped write and format the employee’s manual on the Dos and Don’ts of the work place.

Helped client’s find ways to reduce the cost in postage for their mailings, which in-turn gave them more money in their budget to put towards the promotional materials for their mailings.

Retained an important client (who was victim of bad customer services from a customer service representative) by providing them with incentives in terms of bulk discounts. continued

John J. Alan, Page 2-732-***-**** ********@***.*** https://www.linkedin.com/in/john-alan

PROFESSIONAL EXPERIENCE

DA Marketing, Inc., Bordentown, New Jersey October 1998 – February 2016 Office Manager/ Senior Production Manager/ CSR

Managed office operations to ensure efficiency and productivity.

Performed various administrative functions including the handling incoming calls, faxing, scanning of documents, process and distribute Mail/UPS/FedEx, purchasing office supplies, developing a filing system, etc.

Headed the Production Department through all phases of production from acceptance to completion.

Work closely with clients, sales, and vendors.

Extensive high-level project management experience, including team management and staff supervision; plus, experience of managing large-scale projects.

Excellent technical skills, including competent working knowledge of Microsoft Word and Excel, essential for planning and tracking; plus, the ability to understand technology issues.

Flexibility and adaptability (especially in the area of leadership); assertiveness and persuasiveness; flair and inspiration.

Proven organizational skills; effective in written, verbal and oral communication; and the ability to meet deadlines in a fast-paced environment.

A knowledge of technical restrictions and specifications for machines used in all stages of production.

Prepare and monitor ongoing projects and see them through their successful conclusion.

Maintain effective communications with team members, and upper management throughout the duration of the project.

Be well versed in all departmental policies and procedures and communicate /monitor them amongst the team at all times.

Consistently achieve and sustain overall team productivity. EDUCATION

Administrative Professional & Microsoft Office 2016 Specialist (current)

CDI (Career Development Institute) – Office Management

American Institute of Banking – Life Insurance (course, no certificate)

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