IT Manager, Project Manager, Managed Services, Operations

Eric Eggleston

Ashburn, VA ***** 703-***-**** ****.*********@*****.*** https://www.linkedin.com/in/ericeggleston

SENIOR IT MANAGER

Managed Services Operations Infrastructure Cloud/Hybrid Implementation

Experienced technology strategist: Deliver guidance and justification for IT changes and refreshes; facilitate and enable technical decision making.

Excellent communicator: Leverage technical, business and operational acumen to communicate effectively with client executives and their teams; translate technology terminology and concepts for non-technical audiences.

Expert in process improvement: Known for ability to define, implement and continually improve IT processes and procedures.

Diligent project manager: Offering a proven record of success leading all phases of diverse IT solutions; focus on cloud and hosted infrastructure and core business functions for small business and non-profit organizations.

Skills Summary

Project Management:

Office 365 Email Migration

Workstation Upgrade

Server/Desktop Virtualization

Disaster Recovery/Business Continuity

Client Onboarding

IT Project Lifecycle:

Requirements Analysis

ROI Analysis

Costing & Budgeting

Project Scheduling

Testing/QA/Rollout/Support

Value-Added Leadership:

SharePoint Adoption

Team Building & Mentoring

Client Relations & Presentations

Business & IT Planning

Vendor Management

Career Progression

AnswerWare (Arlington, VA), VICE PRESIDENT, OPERATIONS SERVICE GROUP, 2015 to 2016

outsourceIT (Washington, DC), DIRECTOR OF SYSTEMS MANAGEMENT, 2012 to 2015

Sage Solutions Group (Washington, DC), MANAGER OF ENGINEERING, OPERATIONS MANAGEMENT TEAM, 2006 to 2012

IceWEB (Herndon, VA), CONSULTING MANAGER, 2004 to 2005

DevElements, (Reston, VA), VICE PRESIDENT OF PROFESSIONAL SERVICES, 2000 to 2004

Bridged sales, delivery, and client teams to define and deliver IT solutions. Solutions were consistently profitable and recognized for their high level of client satisfaction.

Defined product and service offerings which included hosted infrastructure and integration with cloud services. Determined pricing which ensured profitability and market competitiveness.

Achievement Highlights:

Implemented PSA software integrated with RMM software to support technical services and support delivery for an MSP focused on legal and financial investment markets. Systems were used to support all time entry, scheduling, service delivery, maintenance delivery, project management, reporting, and invoicing. Managed scheduling for help desk, site visit, maintenance, and project staff of 25 with annual revenues over $3 million.

Defined client requirements; led product selection and integration for cloud services; including disaster recovery, business continuity, document management, security, and virtual desktops in environments up to 150 people.

Defined a standard virtualization strategy, including hardware and software components, which delivered the benefits of shared resources and redundant systems. Justified solution’s value in small business environments. Projects were delivered to companies with staff between 15 and 150 people and budgets ranging from $20K to over $500K for hardware, software, and services.

Eric Eggleston, Page Two

Representative Projects

Office 365 Email Migration: Led design, communication and rollout of email migrations to Office 365, including remote offices and remote users; and including archived and shared mailboxes.

Results: Completed projects with no downtime to email systems and no loss of email for individual users. Cutovers were accomplished in a single evening or over one weekend, with changed procedures well understood by all users and minimal support needed.

Workstation Upgrade: Defined a repeatable process to lead multiple windows workstation refreshes. Process allowed the use of junior resources for deployment while ensuring uniformity of effort.

Results: Sequenced multiple workstation deployments in rapid succession, with client acclaimed success and minimal impact. Process allowed for deployment of over 100 workstations in a law firm over a single weekend.

Server/Desktop Virtualization: Defined repeatable processes used to identify changes and upgrades needed, timed for optimal budget effectiveness, and minimized impact to operations while allowing smaller organizations to benefit from virtualization.

Results: Systems provided for maximum utilization of hardware resources with redundancy and failover, and provided improved security for remote and traveling staff.

Disaster Recovery/Business Continuity: Led client discussions to explain how these concepts protect their business, the risks of not incorporating them into their planning, and how certain cloud offerings impact the availability and costs of solutions.

Results: Organizations could effectively include relevant options in their budgeting cycles.

Client Onboarding: Refined and documented the onboarding process for new managed service clients.

Results: Increased client satisfaction while improving time to full support and billing for new clients.

Early Career

Computer Associates (Herndon, VA), MANAGER, 1998 to 2000

ReaLogic (Arlington, VA), PROJECT MANAGER, 1997 – 1998

Total Systems Solutions (Chantilly, VA), SENIOR CONSULTANT, 1997

Kenrob & Associates (Washington, DC), LEAD SYSTEMS ANALYST, 1996 – 1997

ERM PMC (Tysons, VA), SYSTEMS ANALYST, 1995 – 1996

Roy F. Weston (Washington, DC), SYSTEMS ANALYST, 1989 – 1995

Developed applications in dBase and Clipper. Delivered information management and workflow systems in Lotus Notes. Led a Lotus Notes practice in defining and delivering information and compliance management systems using Lotus Notes.

Education

BS in Computer Science, Virginia Polytechnic Institute and State University (Blacksburg, VA)

Technology and Systems

Office 365 / SharePoint

Azure

Word / Excel / Access

Kaseya

VMware

Veeam

AutoTask

ConnectWise

SolarWinds N-able

Ashburn, VA 20147 703-***-**** ****.*********@*****.*** https://www.linkedin.com/in/ericeggleston

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