Customer Service Sales

William White

*** ******* **, *********, ** *****, United States

Home: 702-***-****,***********@*****.***

OBJECTIVE

I am seeking a challenging and rewarding position with a company that can utilize my

experience in warehouse operations, logistics and customer service, and Sales.

Extensive experience in warehouse operations, project management, inventory control,

quality assurance and customer service. For two years I have been an operations

manager for world-renowned gallery chain owner photographer Peter Lik. During my

tenure, Peter Lik Galleries had expanded throughout the country to become one of the

most successful gallery chains in the country.

Extensive experience in customer service, sales, and Loss Prevention for Home

Improvement company LOWES. During my tenure, I was awarded employee of the

month. Received a promotion Customer Service associate to Loss Prevention Specialist.

SUMMARY OF QUALIFICATIONS

Dependable, Hard working, Self Motivated

Listening skills, and Excellent communication skills

Problem solver, Fast learner, Energetic work attitude, Training development,

Inventory control, Shipping and receiving, Top sales performer, Customer service

Talented and determined individual who achieves results. Reputation as a

dependable and accountable employee.

Courteous demeanor, Creative problem solver, Heavy machine operator,

Management experience, Quality control

ACCOMPLISHMENTS

Customer Service Consistently received positive feedback from customers and

created repeat business by developing long-term relationships with customers. Handled

customer complaints, maintaining a positive shopping experience for customers.

Received Employee of the month

Inside Sales Met and exceeded weekly, monthly quotas Generated a strong

client le, with repeat business.

Sales Consistently generated additional revenue through skilled sales techniques.

Computed Data Reports Provided required weekly, monthly and quarterly reports listing

sales figures and client track records.

EXPERIENCE

Sales Specialist/LossPreventionnSpecialist/ Appliance & Kitchen Cabinet Manager t

February 2010 to Present

Lowes, Henderson, NV -

Described product to customers and accurately explained details and care of

merchandise.

Answered questions regarding store and products, while maintaining knowledge of

current sales and store promotions.

Maintained up-to-date knowledge of store policies regarding payments, returns and

exchanges.

Computed accurate sales prices for purchase transactions.

Provided an elevated customer experience to generate a loyal clientele.

Worked as a team member performing cashier duties, product assistance and cleaning

while providing excellent customer service.

Maintained cleanliness and presentation of stock room and production floor.

Received multiple reviews acknowledging my level of dedication to excellent customer

service.

Guaranteed positive customer experiences and resolved all customer complaints.

Built long-term customer relationships and advised customers on purchases and

promotions.

Developed reputation as an efficient service provider with high levels of accuracy.

Compiled weekly monetary reports and records for store managers.

Maintained positive attitude to make customer's shopping experiences memorable and

pleasant.

Helped drive sales goals and achieve monthly quota figures.

Trained new employees by providing knowledge of specific store tasks and policies.

Handled daily heavy flow of paperwork and cooperated with the accounting

departments on invoicing and shipping problems.

Responsible for protecting company assets as Loss Prevention Manager

Operations Manager March 2007 to February 2009

Peter Lik USA, Las Vegas, NV -

Developing and implementing employee training programs.

Managing and supervising packing, shipping and fulfillment operations.

Organizing and developing warehouse efficiency programs.

Implementing and supervising product quality assurance procedures.

Data management and spreadsheet applications.

Forklift and heavy machinery operation.

Used item numbers to properly stock warehouse.

Properly utilized warehouse equipment and tools to increase productivity, efficiency,

and safety.

Responsible for careful handling of all merchandise to avoid damage.

Assembled product containers and crates.

Connected hoses and operated equipment to move liquid materials into and out of

storage tanks on vessels.

Read work orders or received oral instructions to determine work assignments and

material and equipment needs.

Actively suggested operational improvements to enhance quality, improve production

times and reduce costs.

Developed production tracking and quality control systems, analyzing production,

quality control, maintenance and other operational reports, to detect production

problems.

Security Manager September 2004 to October 2006

UMB BANK, Kansas City, MO -

Implementing building security and lock systems

Detecting problems and reporting information to appropriate personnel.

Providing protection services for property and individuals

Gathering data, compiling information, and preparing reports

Pro Desk Associate January 2001 to August 2004

Home Depot, Kansas City, MO -

Implementing quality control

Forklift and heavy machinery operation

Extensive customer service communications

Organizing and developing warehouse efficiency programs

Cross trained in the paint department, Building Materials, Hardware.

EDUCATION

Diploma, Major May 2001

Hickman Mills High School, Kansas City, MO, GPA: 3.0 -

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