Customer Service Data Entry

Toni R. Reddic

**** ****** **. ******, ** ***** 901-***-**** **********@*****.***

Objective

To obtain a challenging position in a company that utilizes my experiences, skills, and education as well as challenges my abilities to work with external and internal individuals in various situations.

summary of qualifications

Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously, and being a great team player. Handling a high volume of incoming and outgoing calls from clients and colleagues. Flexible and hardworking with a strong drive to succeed. Well-developed interpersonal communication skills to work effectively with people from diverse professional and cultural backgrounds. Excellent problem solving and research skills. Core areas of performance include:

Customer Service & Relations Office Organization Customer / Client Focus

Typing Skills Filing / Data Entry / Records Communication Proficient

Computer Operations Proficient in providing ADL’s Troubleshooting / Technical

Employment History

Independence Blue Cross Insurance Company

Licensed Insurance Agent – July 2015 – Present

Multitasked with high call volume (during open enrollment)

Handled customer calls related to policy or coverage matters

Medical insurance sales

Concise and Accurate Documentation

Licensed in Texas and Pennsylvania

United States Mint, Dallas, TX

Customer service rep. - March 2015 - July 2015

Handling inbound and outbound calls from clients/ customers.

Identify priority issues.

Manage and resolve customer complaints.

Enter and Update customers’ information into a data base.

Troubleshooting / Technical support.

Nike Factory Store, Memphis TN

Assistant Manager - March 2012 - February 2015

Assisted with scheduling, using Word documents.

Tracked and maintained orders and order entry.

Handled all aspects of returns and claims interfacing with the customer.

Drafted emails for catering events.

Greeted client: strong communication skills.

Guardian Community Living, Memphis, TN

Direct Support Staff - November 2010 – March 2012

Responsible for filing medical records in an office / home setting.

Assisted the mentally challenged with medications and ADL’s.

Planned activities and recreation for the physically challenged population.

Mastered medical terminology to communicate with the medical staff.

CPR certified

United States Navy Base, Millington, TN

Data Entry/ Call Center Rep. – October 2010 - December 2012

Responsible for handling inbound and outbound calls.

Entered data proficiently using Word, PowerPoint, and Excel.

Responsible for verifying information for the soldiers.

Responsible for performing daily tasks such as filing, recording

maintaining records, copying and answering multi-line phones.

Bright Star Care Center, Memphis, TN

Caregiver - February 2009 - September 2010

Responsible for administering medicine to senior citizens in a home setting.

Assisted with transportation needs for the elderly population.

Provided conversation and companionship.

Followed the care plan as directed by the supervising nurse.

-EDUCATION

Concorde Career Center, Memphis, TN

Major: Dental Assistant, 2011 -2012

Graduated / Dental Assistant Diploma

Tennessee Technology Center of Memphis, Memphis, TN

Major: Nursing, 2009 – 2010

University of Memphis, Memphis, TN

Major: Nursing, 2006 - 2008

-References Available Upon Request

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