Customer Service Administrative Assistant
Resume:
Carmen Escobedo
**** ****** *****, ******, ** ***01
************@*****.***
Summary
I have over 16 years of experience, including as an Operations Assistant, Administrative Assistant, and a Program Assistant in the industries including Management and related services. Most recently, I have been working as a Human Resources/Safety Representative for Affiliated Van Lines of Lawton, Inc. from May 2016 to present.
Objective
To obtain a position where my experience is utilized and to potentially create new abilities within today’s workplace.
Experience
Human Resources/Safety/DPM Coordinator/Claims/Archives
Affiliated Van Lines of Lawton, Lawton, OK
May 2016 – Current
Used software tools including: Transoft Universal Graphical Interface (U/GI), excel, and word. Responded to client inquires. Operated billing machines. Entered information needed for bill creation. Maintained all personal information, workers compensation, training files, Health Insurance enrollment, and fuel taxes. Kept up with vehicle maintenance, drivers yearly requirements, logs, and fuel receipts. In the Archives section I received request for records to be pulled or picked up for new filing. Created pull invoices to have records pulled and delivered as well as picked up. Created new records locations for new files brought into our warehouse. Created work orders to have shredding picked up by crews. Knowledge sets include: 10-key calculators, accounting software, billing, email software, facsimile machines, invoices, laser printers, photocopiers, typewriters and Word Processing software Ensured risk management procedures are followed. Monitored supplies and resources. Performed other duties as may assigned.
On-Call Banquet/Event Server
Apache Casino Hotel, Lawton, OK
November 2015 – Current
Responsible for portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times. Serve alcoholic and non-alcoholic beverages to guests in the banquet and event areas in accordance with internal policies and external regulations and/or laws. Handle various forms of cash transactions. Ensure appearance of assigned station and service areas is maintained. Demonstrate an upbeat and outgoing demeanor while on duty. Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift. Effectively communicate with team members, regulatory agency personnel and guests, resolving guest service issues in accordance with authority. Perform other related duties as may be assigned.
Agency Relations Contact/Registrations
Affiliated Van Lines of Lawton, Lawton, OK
February 2016 – May 2016
Used software tools including: Transoft Universal Graphical Interface (U/GI), excel, and word. Responded to client inquires. Operated billing machines. Entered information needed for bill creation. Received and made phone calls to set up shipments coming and going out of our warehouse. Registered shipments that came to our office to set up origin services. Knowledge sets include: 10-key calculators, accounting software, billing, email software, facsimile machines, invoices, laser printers, photocopiers, typewriters and Word Processing software Ensured risk management procedures are followed. Monitored supplies and resources. Performed other duties as assigned.
Billing Clerk/Customer Service Representative
Arrow Moving and Storage of Lawton, Inc., Lawton, OK
November 2012 – February 2016
Used software tools including: Transoft Universal Graphical Interface (U/GI), excel, and word. Matched invoices against purchasing records. Responded to client inquires. Operated billing machines. Entered information needed for bill creation. Prepared and reviewed account payable invoices. Prepared statements. Generated bills. Created invoices. Computed payroll. Received and made phone calls to set up shipments coming and going out of our warehouse. Organized and headed special projects that were assigned to the warehouse. Knowledge sets include: 10-key calculators, accounting software, billing, email software, facsimile machines, invoices, laser printers, photocopiers, typewriters and Word Processing software Ensured risk management procedures are followed. Monitored supplies and resources. Performed other duties as assigned.
Operations Assistant
Affiliated Transportation Systems, Inc., Lawton, OK
March 2008 – October 2012
Responsible for registering military domestic and international moves of household goods. Provided Customer Service to clients moving to and from Alaska and assign agents to pack and crate domestic moves. Making sure the clients were satisfied with the packing, their loaders and any other questions or needs they may have. Utilized Anzio, Easy DPS, and SDDC. Communicated with the JPSSO’s and Transportation Offices through emails and telephone. Updated pre-move surveys, requested and sent out GBL’s, requested GBL Corrections when needed, printed shucks and filed in correct area of office, and updated agent information. Answered telephones, ascertains nature of the call and directed caller to appropriated staff, took messages or personally provided desired information. Provided administrative support including typing/word processing, mail preparation, copying, and distribution. Ensured risk management procedures are followed. Monitored supplies and resources. Performed other duties as assigned.
Administrative Assistant
Premier Carpet and Air Duct Cleaning, Lawton, OK
July 2007 – March 2008
Responsible for Customer Service meeting and interfacing with clients and families. Answer telephones, ascertains the nature of the call and directed caller to the appropriated staff, took messages or personally provided desired information. Utilized a cash register system and calculator to compute and record individual transactions for customers. Provided administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls, and travel orders for personnel. Maintained records, files, statistical data, and suspense system. Understand and articulated relating to patron fees, and waiting lists. Ensured risk management procedures are followed. Monitored supplies and resources. Performed other duties as assigned.
Administrative Assistant
Child and Youth Services, Grafenwohr, Germany
April 2006 – May 2007
Responsible for Customer Service meeting and interfacing with Military Staff and families. Answer telephones, ascertains the nature of the call and directed caller to the appropriated staff, took messages or personally provided desired information. Provided customer service expected in a “First Choice” organization. Utilized an electronic register system and calculator to compute and record individual transactions for customers. Provided administrative support including typing/word processing, mail preparation, copying, distribution, telephone calls, and travel orders for personnel. Used office automation equipment and word processing software (CYMS). Maintained records, files, statistical data, and suspense system. Understand and articulated relating to patron fees, and waiting lists. Ensured risk management procedures are followed. Monitored supplies and resources. Performed other duties as assigned.
Administrative Assistant
SPARTA, Inc., Ft. Bliss, TX
August 2003 – October 2004
Responsible for Customer Service meeting and interfacing with Military Staff personnel from multiple countries with multiple cultural differences. Ran several functions including: answering the telephone, taking messages; keeping log/inventory of Technical Manuals and facility key log; created charts, graphs, reports, memorandums, work orders, and Weekly Reports; conducted Graduation Ceremonies; created class schedules, class rosters and class grade book; processed time cards; processed Personnel Information to headquarters. Ensured risk management procedures are followed. Monitored supplies and resources. Performed other duties as assigned.
Co-Located Site Supervisor
Vinnell Corporation; Application Support Center, Albuquerque, NM
July 1998 – June 2002
Responsible for day to day facility operations to include oversight and management of the Application Support Center/Co-Located contractor staff, equipment, maintenance and security. Maintain all documentation required to administer the administration of the office as well as maintain a permanent record of all activities conducted. Prepared Significant Event/Incident reports as they were required. Prepared weekly/monthly production and customer service reports, and quarterly inventory and accountability reports and equipment and facility supplies. Assisted in the hiring procedure, and finding a new facility to conduct our business. Ensured risk management procedures are followed. Monitored supplies and resources. Performed other duties as assigned.
Education
BA Accounting
American InterContinental University, Online Program
Graduate October 2017
On the Dean’s List and received the Presidential Award. Continuing my schooling to receive my BA in Accounting. Classes are worked around my schedule and all are done online only.
Associates Degree
Ashworth College, Online Program
May 2007
Criminal Justice
Volunteer
Activities
Team Manager/Event Coordinator
580 Roller Girls, Lawton, OK
March 2011 – September 2015
Responsible for the teams home bouts set ups and events for the community. Made sure the team stayed on track on funds, by looking for sponsors or setting up event as a fundraiser.
References
Philip Humble, Great Plains Coliseum 580-***-****
Christi Chambers, Apache Casino Hotel 580-***-****
Terry Bell II, Arrow Moving and Storage 580-***-****
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