Manager Customer Service

Karen Sooter

**** ***** ******* **** *******, SC 29054

803-***-**** ***********@*****.***

EXPERIENCE

May 2015- Oct 2016 National Vision Lexington, SC

Doctor’s Tech and Front Desk Receptionist

Handle appointments: scheduling, confirming, cancellations, call- backs, follow-ups

Prepare patient charts for regular eye exams

Pre-test patients for doctor for exams

Gather all insurance authorizations and benefits for each patient

Quality control of patient charts

Maintain all supply orders for contact lenses and trial orders for patients

Maintain all supply orders for the doctor’s side of office

Make all patient referrals to other doctors

Teach all first fit contact lens classes

Maintain the patient flow and rotation in office

Answer all patient calls

Feb. 2014-May 2015 Vision Therapy Institute Columbia, SC

Vision Therapist and Doctor’s Tech

Performed activities and exercises with patients to strengthen their eye muscles and vision.

Prepared all charts for therapy patients and recorded all notes needed for next session programming.

Tested potential patients to see if they needed vision therapy or which program of therapy they needed.

Prepared patient charts for regular eye exams

Handled appointments: scheduling, confirming, cancellations, call- backs

Pre-tested each patient for doctor for regular exams.

Answered patient calls

Mar. 2011-May 2015 Windsor Academy Columbia, SC

Jun. 2010-Mar. 2011 Happy Time Child Development Center Lexington, SC

Aug. 2008-Jun. 2010 MEGA Preschool Gilbert, SC

Preschool Teacher for Children Ranging from Infant to 5 Years Old

Used various fun activities, songs, play and interactive activities to enhance language and vocabulary development and social skills among children. The approach helps children learn with ease, increases interest and attention in learning basic academics, letter color, shape and number recognition, counting and writing.

Helped in organizing, decorating and putting on Christmas Programs and Graduations.

Organized and supervised class field trips and special visitors.

Enhanced fine and gross motor skills through creative play, art, physical activities and games.

Enhance self-esteem and independence.

Prepared daily and weekly lesson plans.

Kept communication going with parents through daily reports and phone calls when necessary.

Changed out learning centers for weekly and monthly themes.

Provided a loving, caring and safe environment for children.

Administered first aid when needed.

Worked with and assisted occupational and speech therapists.

Worked with children with special needs and their parents.

Helped in other classrooms and gave breaks for any teacher as needed.

Helped front desk in answering phones, taking payments, answering parents’ questions and closing the center as needed.

Jan. 2007-Aug.2008 Envirokleen, LLC West Columbia, SC

Chief Financial Officer and Office Manager

Performed both Chief Financial Officer and Office Manager positions simultaneously.

Handled all aspects of the company’s accounting, deposits, accounts receivable and payable using QuickBooks.

Handled all company finances, including: banking, merchant services (Visa, MasterCard, Discover, and American Express), and credit applications.

Office manager, overseeing the following departments: finance, receptionists, customer service, and technicians. Oversaw more than fifty employees.

In charge of staffing and retention, including scheduling, write-ups, promotions, and merit raises.

Prepared payroll for W-4 employees and 1099 sub-contractors.

Prepared and distributed 1099 tax forms for all sub-contractors working for the company.

Prepared and submitted all sub-contractor’s LLC forms.

Handled all supply and printing material orders.

Assisted with advertising and distributed payments.

Assisted in owner’s personal finances and banking.

Jan. 2005-Jul. 2005 A-1 Title Loans, Inc., Lexington, SC

Branch Manager

Aug. 2004-Jan. 2005 Carolina Honda Columbia, SC

Finance Manager

1998–1999 Guess Farm Equipment Hampton, SC

Administrative Assistant / Bookkeeper

1994–1998 United States Army,

Ft. Campbell, Kentucky and Yongsan Military Reservation, Seoul, Republic of South Korea

Receiving and issuing Warehouse Clerk / Manager

Non-commissioned Officer in Charge of Nuclear, Biological, and Chemical Equipment

Dispatcher and Supply Clerk

EDUCATION 2002-2005 Midlands Technical College West Columbia, SC

Associates Degree in Business Management.

Graduated 3.5 GPA in major

Honors

Presidential List (Fall Semester 2002, 4.0 GPA).

Scholars’ List (Spring Semester 2003, 3.75 GPA).

Part-Time Student Honor Roll (Summer Semester, 4.0 GPA)

Scholars’ List (Fall Semester 2003, 3.5 GPA)

Scholars’ List (Spring Semester 2004, 3.75 GPA)

PROFICIENT IN:

Microsoft Office (Excel, Word, PowerPoint), Ceridian, Office Mate and SDS also CPR/First Aid & Bloodborne Pathogens Certified

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