GUILLERMO RODRIGUEZ acysvo@r.postjobfree.com

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PROFESSIONAL SUMMARY

PROFESSIONAL AND DETAIL ORIENTED HOST RESPONSIBILITIES PERFORMED AT SEVERAL PREMIER CHICAGO RESTAURANTS. VERY WELL KNOWN

IN THE CONCIERGE COMMUNITY AS A PERSONABLE AND ACCOMMODATING COLLEAGUE. THROUGHOUT MY CAREER HAVE ALSO ASSISTED IN

MANAGERIAL DUTIES AND CONDUCTED OFFICE MANAGER RESPONSIBILITIES.

PROFESSIONAL EXPERIENCE

LEVY RESTAURANTS CHICAGO, IL SEPTEMBER 2014 PRESENT

SUITE SUPERVISOR AT THE UNITED CENTER

REVIEW AND CLARIFY EVENT ORDERS/REQUISITIONS FOR THE DAYS EVENTS

CHECK THAT THE FOOD SET UP FOR SERVERS IS CORRECT AND ORGANIZED

ENSURE FOOD ORDERS COMPLETE AND ARE BROUGHT TO SUITES ON TIME

OVERSEE BANQUET SERVICE FOR PRIVATE PARTIES

MIKE DITKAS STEAK HOUSE CHICAGO, IL JULY 2012- SEPTEMBER

2014

MATRE D

PROVIDED QUALITY CUSTOMER SERVICE IN HIGH VOLUME FINE DINING 300 SEAT RESTAURANT

BOOKED AND CONFIRMED GUEST RESERVATIONS

MANAGED WAIT STAFF AND BUSBOYS AS NEEDED

HANDLED RETAIL SALES, SUCH AS GIFT CARD SALES.

MASTRO'S STEAK HOUSE CHICAGO, IL MARCH 2011 - MARCH 2012

MATRE D

MAINTAINED QUALIFY CUSTOMER SERVICE IN A 250 SEAT FINE DINING RESTAURANT

TAKING/CONFIRMING RESERVATIONS

BOOKED AND CONFIRMED GUEST RESERVATIONS

MANAGED WAIT STAFF AND BUSBOYS AS NEEDED

HANDLED RETAIL SALES, INCLUDING GIFT CARDS

SMITH & WOLLENSKY STEAK HOUSE CHICAGO, IL MARCH 2008 - JANUARY 2011

OFFICE MANAGER

RESPONSIBLE FOR OVERALL RESTAURANT SALES

CREATED STAFF SCHEDULES USING TIME-PRO SOFTWARE

MANAGED INVENTORY, SHIPPING AND RECEIVING

BUILT AND MAINTAINED RELATIONSHIPS WITH VENDORS

MATRE D

BOOKED AND CONFIRMED GUEST RESERVATIONS IN A 300 SEAT RESTAURANT

GREETED GUESTS AND ENSURED A HIGH LEVEL OF GUEST SATISFACTION THROUGHOUT THE VISIT

THE STEFANI GROUP CHICAGO, IL MAY 1997 - NOVEMBER 2007

EMPLOYED IN MULTIPLE ROLES THROUGHOUT THE FOLLOWING RESTAURANTS: RIVA RESTAURANT 650 SEATS, PLUS PRIVATE ROOMS, TOTAL 800

SEATS, PHIL STEFANI'S 437 RUSH 150 SEATS, TUSCANY ON CLARK 150 SEATS, CASTAWAYS AT NORTH AVENUE BEACH 300 PERSON

OCCUPANCY

HOST, FRONT DESK MANAGER, FLOOR MANAGER, MATRE D:

ASSISTED WITH BUSINESS DEVELOPMENT, CONTACTED CONCIERGES AT HOTELS

MANAGED DAILY BALANCES AT OPEN AND CLOSE

BOOKING/CONFIRMING RESERVATIONS

MANAGED WAIT STAFF AND BUSBOYS AS NEEDED

ENSURED QUALIFY CUSTOMER SERVICE AS A MANAGER AND

WORKED PRIVATE EVENTS / MANAGED CATERING ORDERS

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