Theresa Ross
********@*****.***
WORK EXPERIENCE
April 2015-Dec 2016 Engage Direct Mail
Human Resources Specialist Frederick, MD
• Recruiting, interviewing & onboarding, backround checks, social security verifications
• Benefit enrollments, benefit maintenance, open enrollment, ACA compliance, COBRA & cancelations
• Workman’s Comp.
• Payroll setup, deductions, terminations
• Staff training
• Calendar Maintenance (requests off, birthdays & conference rooms)
• Company Annual picnics
• Donation coordination
December 2014-April 2015 Randstad Staffing
Staffing Consultant Rockville, MD
• Account sales & marketing the Randstad Brand
• Client retention
• Recruiting
• Staffing & training.
• All related HR functions
• Matching clients with the right candidates
• Scheduling and coordinating client/candidate interviews and assignments. Drug testing, backround checks, reference checks and software package knowledge. August 2014-October 2014 Hooters Of America
General Manager FEDEX Field, Landover MD
July 2010-October 2014 Hooters Of America
Hospitality & Events Manager Rockville, MD
• Day to day operations of running a restaurant.
• Daily management of revenue/cash handling.
• Inventory.
• Staffing & training.
• Order & stock restaurant supplies.
• Meeting & promotion planning.
• Scheduling.
• Office Management (file maintenance, marketing materials, etc). June 2008-Sept 2009 Capital City Brewing Company
Restaurant/Bar Manager Washington, DC
• Day to day operations of running a restaurant.
• Daily management of revenue/cash handling.
• Inventory for P&L of all alcoholic beverages.
• Staffing & Training.
• Ordered & stocked of restaurant supplies.
• Bartended & served, filling in as needed.
• All meeting & event planning.
• Scheduling.
•6+ million dollar a year restaurant.
March 2004 - June 2008 Stay at home mom
September 2001 - March 2004 Outback Steakhouse
Front of the House Manager Germantown, MD
• Responsible for obtaining qualified applicants.
• Training/orientation for new employees.
• Maintaining Liquor inventory/costs.
• Coordinated special events.
• Maintained and built a great working /social environment for all.
• Closed out entire restaurant every night.
• Maintained labor costs.
• Money management.
• Ordered all liquor and restaurant supplies.
• 4+ million dollar a year restaurant.
January 1998 - September 2001 Outback Steakhouse
Bartender Germantown, MD
• Responsible for maintaining sales.
• Retained a regular clientele.
• Maintained liquor inventory.
• Maintained and built a great working /social environment for all. February 1997 - January 1998 Aspen Systems
Database Specialist Rockville, MD
• Updated, maintained and managed a database of over 800 mailing lists for The Department of Housing and Urban Development.
• Conference database and registration.
• Created letters and documents for mailings directed to Congressman, Mayors and VIP’s for the Secretary of HUD, Andrew Cuomo.
• Internet research for database information such as address, phone numbers and election information.
• Shipped and tracked software products.
• Supervised database staff and attended management meetings. March 1996 - February 1997 Aspen Systems
Executive Assistant Rockville, MD
• Provided support to five project executives to HUD‘s Community Planning andD evelopment Information Center, Community Connections.
• Coordinated all aspects of meeting planning.
• Made travel arrangements and tracked expense reports.
• Created memos, letters, documents, manuals and reports for senior staff.
• Tracked time sheets on a weekly bases.
• Ordered and tracked all department office supplies.
• Scheduled and organized all courier services.
• Answered phones, faxed, filed and copied related business documents. 1994-1996 NEA Member Benefits
Receptionist Rockville, MD
• Reserved meeting room space.
• Greeted guests at front desk.
• Directed calls for 1000's of members.
1988-1994 National Association of Manufacturers (NAM) Receptionist Washington, DC
• Conference database and registration for meetings including on the Hill.
• Conference Mailings.
• Preparation for meetings.
• Reserved meeting room space.
• Greeted guests at front desk.
• Directed calls for 1000's of members.
• Filled in for secretaries as needed.
EDUCATION
Montgomery College Rockville, MD
Seneca Valley High School Germantown, MD
High School Diploma
ACTIVITIES/HOBBIES/RELATED EXPERIENCE
Excellent people/social skills
Very dependable
High energy level
Strong leadership skills
Always willing to learn
Programming & use of POSI Touch
Programming & use of MICROS
Programming & use of Restaurant Manager
Open Table